GetARoom.com has been hit with a class action lawsuit from customers who claim that the third-party hotel booking company engages in deceptive hotel booking methods and charges customers massive fees.
Plaintiffs Christian and Jonna Sander state that Consumer Club Inc. d/b/a GetARoom.com misleads consumers into thinking they are booking a room with the hotel itself and donโt disclose that they are a third-party vendor.
Sander says she made a reservation for a stay at the Scandic Patria hotel, thinking that she was on the hotel website. She paid $141.14 for the stay, which was the advertised rate.
When she received an email confirmation, the plaintiff learned that the reservation was booked through GetARoom.com and not the hotel itself.
โUpon information and belief, Plaintiffs believe that Defendant created a website to mimic or redirect them from the official website of the Scandic Patria in order to falsely induce Plaintiffs into reserving through Defendant instead of directly through the hotel,โ the Get A Room class action lawsuit states.
In addition to fraudulently inducing the plaintiffs into booking a hotel reservation through its website, GetARoom.com also charged the plaintiffs a $100.76 in โTax Recovery Charges & Service Fees,โ which was not disclosed when the plaintiff was making the reservation.
The defendant is a middleman and takes reservations for hotel rooms from consumers in lieu of the customer booking a room directly with a hotel, claims the plaintiffs.
The plaintiffs say when they contacted the defendant via telephone, Get A Room representatives identify themselves as the โreservations department.โ In addition, when asked by customers if the number they dialed is the hotel, the representatives affirm that this is true, according to the plaintiffs.
Only after customers receive a confirmation of the reservation do the plaintiffs find out they have booked a room through GetARoom.com and not directly through the hotel, the plaintiffs allege.
The Get A Room class action claims that the defendants charge more for their rooms than what is originally quoted prior to booking.
Allegedly, when consumers try to cancel their reservation because they are paying more than what is quoted, they are told there is a โno cancellation policyโ so the reservation cannot be canceled.
The plaintiff claims that Get A Room representatives do not tell consumers about the no cancellation policy while on the phone. In addition, when consumers are booking a room online, they have to agree to the cancellation policy, but nowhere does it state that the cancellation policy is a no cancellation policy, according to the GetARoom.com class action lawsuit.
Moreover, the plaintiffs state that if they contact the hotel to cancel their reservation, they are informed that if they booked their room directly with the hotel itself, they would have been able to cancel the reservation.ย
The GetARoom class action claims that there have been thousands of complaints about Consumer Club to the Better Business Bureau regarding their actions, but nothing has been done to fix the problems that the plaintiffs have encountered.
โPlaintiffs suffered an ascertainable loss as a result of Defendantโs omissions and/or misrepresentations associated with the cancellation policy and its purported โserviceโ fees,โ the GetARoom.com class action lawsuit states.
Did you book a room through GetARoom.com? Let us know in the comments section below.
The plaintiffs are represented by Todd D. Carpenter and Katrina Carroll of Carlson Lynch LLP, Joseph G. Sauder and Joseph B. Kenney of Sauder Schelkopf LLC, and Daniel O. Herrera of Cafferty Clobes Meriwether & Sprengel LLP.
The GetARoom.comย Class Action Lawsuit is Christian and Jonna Sander v. Consumer Club Inc. d/b/a Gettaroom.com, Case No. 2:20-cv-01363, in the U.S. District Court for the Central District of California.
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310 thoughts onGetARoom.com Class Action Alleges Deceptive Hotel Booking Methods
We just had a similar experience. Booked thinking we were directly doing it through the website. Magically got confirmation from [email protected] only to call the number and realize it was Get A Room.com ??? and oh, they canโt modify the dates. Not only that, hidden fees. They give you the amount and charge extra after you put in your credit card information. The Hotel is more than happy to change the dates for us but of course, they canโt because Get A Room had done the booking by spoofing the actual Hotel website and now we must have it done through this third-party scam. Looks like fraud, sounds like fraud, and smells like a fraud. It IS FRAUD. We would like to join this Class Action Lawsuit.
Like to join lawsuit
I booked a room in Washington DC and was billed for a stay in in another stay on the same day.
I would like to join this lawsuit
Experienced all of this as described in the article when booking a room in Philly for this past week. Iโve been trying to resolve with this company for over 2 months. They mimic the hotel site, donโt disclose the fees or non refundable conditions, and offer zero customer service to resolve. I am out almost $1600 from this scheme.
We booked a 3 day stay in New York. The person answered the phone โHotel Indigoโ. We were told we had two hours to cancel and when I realized getaroom.com had spoofed the actual hotel I called back (withing minutes). I was hung up on 3 times. I was charged almost $1,900.00 rather than 820.00 I was quoted. Additonally, they charged us a resort fee for the hotel restaurant that had been closed for over a year. I filed a complaint with the Better Business Bureau and getaroom.com offered me a refund of $341.00 ONLY if I would post a โcomplete satisfactionโ on the BBB website. I was unwilling to do that because unlike getaroom.com I do NOT make false statements. Something needs to be done.
This has also been my experience. I booked a 1-day stay at the Carnegie Hotel in Tennessee for a business meeting, prepaying w/ my personal AmEx. The morning of the trip I was diagnosed by my Doctor w/ COVID. I promptly called the Hotel who was very accommodating in initially agreeing to cancel my reservation & refund the cost. When it came to their attention that my reservation was through GetaRoom.com, they informed me they could NOT cancel or refund, & that I would have to contact the 3rd party vendor. Of course, after approximately 2 dozen email exchanges which included REQUESTED documentation from my Doctor and PHOTOS OF MY COVID TEST, I was DENIED a refund due to late cancellation, even though the Hotel itself was happy to do so.
Just got scammed for about $2300 from this website posing as the Congress Plaza hotel in Chicago. I was paying for two nights at $230 and the next day I checked my bank account and saw $530 taken out. When I investigated it was said the extra hundreds of dollars were for โtaxes and hotel cleaning feesโ. Come on, now. I donโt make that much money. Absolutely horribly crooked people running that show.
I thought I was booking at the Holiday Inn site. These people at Get A Room are CROOKS and theyโre good at deception. They charged me $200 more than the room was advertised, which is called bait and switch. Itโs also called stealing. They wouldnโt let me cancel. I plan to call my bank and get the charges reversed.
This is completely illegal. I really canโt believe these people are still in business. If I donโt get some sort of resolution, I will file in small claims court.
What a world we live in. These people are still allowed to operate despite deceiving and stealing from thousands of people.
I hear theyโre owned by Priceline.
Iโve had a horrible experience as well. Not only did they Intentionally misrepresent themselves at the Hyatt hotel, they charged the tax recovery, which was over $109. Their website claims they price match yet would not correct the issue. Then, after checking out of the hotel, I was charged once by the hotel in ADDITION to getaroom.com. the hotel stated that getaroom.
Com gave them a credit card that was rejected so they had no choice but to charge my credit card. Meaning, getaroom.com NEVER paid the the hotel. They took my money, more than the actual cost of the room, and never paid the hotel. So for a single room for 1 night I was charged $696.97 for a room that cost $268.17. I would like to be part of a law suit if it is still open. This company needs shut down asap. They literally steal your money. There is no other way to describe their taking my money and not providing a service. Of top of the โtax reliefโ charge which is an IRS charge not related to anything to do with booking a hotel. I can only assume that this booking company is in serious debt with the IRS and are likely charging customers this tax to get them out of the hole. In any case, I have to believe this is illegal on every level. The BBB does nothing nor does the AG. They are no help in protecting consumers. Please let me know if I can be included in the class action suit.
I was taking also wonโt refund they need removed
Can I join this class action lawsuit? I booked a room for Grandstay Hotel and Suites in Ames Iowa. I THOUGHT I was booking directly with the hotel, only to later find out I unknowingly booked through a 3rd party site. I got a receipt from the hotel, the day I checked out, showing my room rate and total charged. I went online to check my credit card statement, and saw a charge for a company I had never even heard of. I called the phone number on my statement, beside the charge, and never could get an actual person to answer. I called the hotel phone number on the receipt I was given when I checked out. The hotel clerk told me I booked through getaroom. I had never heard of that company before. After several emails, the company still insists they did nothing wrong, even tho they charged me nearly $150.00 more than the hotel charged. Iโd really like to join this lawsuit if possible.
Is this class action open and active? I wish to join. I cancelled only after a 3 way call with hotel and getaroom.com agent confirming no cancel charge from Hinton. No refund every issued, now out $2000 . At time of reservation believe on Hilton site.
$309 turned into $463.13 โ they need shut down!