GetARoom.com has been hit with a class action lawsuit from customers who claim that the third-party hotel booking company engages in deceptive hotel booking methods and charges customers massive fees.
Plaintiffs Christian and Jonna Sander state that Consumer Club Inc. d/b/a GetARoom.com misleads consumers into thinking they are booking a room with the hotel itself and don’t disclose that they are a third-party vendor.
Sander says she made a reservation for a stay at the Scandic Patria hotel, thinking that she was on the hotel website. She paid $141.14 for the stay, which was the advertised rate.
When she received an email confirmation, the plaintiff learned that the reservation was booked through GetARoom.com and not the hotel itself.
“Upon information and belief, Plaintiffs believe that Defendant created a website to mimic or redirect them from the official website of the Scandic Patria in order to falsely induce Plaintiffs into reserving through Defendant instead of directly through the hotel,” the Get A Room class action lawsuit states.
In addition to fraudulently inducing the plaintiffs into booking a hotel reservation through its website, GetARoom.com also charged the plaintiffs a $100.76 in “Tax Recovery Charges & Service Fees,” which was not disclosed when the plaintiff was making the reservation.
The defendant is a middleman and takes reservations for hotel rooms from consumers in lieu of the customer booking a room directly with a hotel, claims the plaintiffs.
The plaintiffs say when they contacted the defendant via telephone, Get A Room representatives identify themselves as the “reservations department.” In addition, when asked by customers if the number they dialed is the hotel, the representatives affirm that this is true, according to the plaintiffs.
Only after customers receive a confirmation of the reservation do the plaintiffs find out they have booked a room through GetARoom.com and not directly through the hotel, the plaintiffs allege.
The Get A Room class action claims that the defendants charge more for their rooms than what is originally quoted prior to booking.
Allegedly, when consumers try to cancel their reservation because they are paying more than what is quoted, they are told there is a “no cancellation policy” so the reservation cannot be canceled.
The plaintiff claims that Get A Room representatives do not tell consumers about the no cancellation policy while on the phone. In addition, when consumers are booking a room online, they have to agree to the cancellation policy, but nowhere does it state that the cancellation policy is a no cancellation policy, according to the GetARoom.com class action lawsuit.
Moreover, the plaintiffs state that if they contact the hotel to cancel their reservation, they are informed that if they booked their room directly with the hotel itself, they would have been able to cancel the reservation.
The GetARoom class action claims that there have been thousands of complaints about Consumer Club to the Better Business Bureau regarding their actions, but nothing has been done to fix the problems that the plaintiffs have encountered.
“Plaintiffs suffered an ascertainable loss as a result of Defendant’s omissions and/or misrepresentations associated with the cancellation policy and its purported ‘service’ fees,” the GetARoom.com class action lawsuit states.
Did you book a room through GetARoom.com? Let us know in the comments section below.
The plaintiffs are represented by Todd D. Carpenter and Katrina Carroll of Carlson Lynch LLP, Joseph G. Sauder and Joseph B. Kenney of Sauder Schelkopf LLC, and Daniel O. Herrera of Cafferty Clobes Meriwether & Sprengel LLP.
The GetARoom.com Class Action Lawsuit is Christian and Jonna Sander v. Consumer Club Inc. d/b/a Gettaroom.com, Case No. 2:20-cv-01363, in the U.S. District Court for the Central District of California.
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310 thoughts onGetARoom.com Class Action Alleges Deceptive Hotel Booking Methods
We booked a hotel reservation on Sun, Aug 7, 2022 at 9:52 PM, check-in on August 17. This was paid in full in the amount of $1,024.63. On Mon, Aug 8, 2022 at 8:33 AM, the next morning less than 12 hours later, plans had changed and I called this company to cancel the reservation.
After runaround I was transferred, and the next agent said that there are no refunds. We could cancel, but would lose the entire price of $1,024.63. The charge has not even settled on the credit card yet, which I assume they do so that chargeback cannot be initiated, since the refund policy is unacceptable. I need a refund.
If their claim is that there are “no refunds” due to their room prices being much better, that is a lie. The room prices are cheaper if you book directly with the hotel.
This website also comes up in the Google search as though it is the hotel website itself, and the website appears to be the actual hotel, with the URL matching up, a tactic they are surely aware and taking advantage of.
It was never clear that this was not the actual Hyatt Regency Princeton itself until we tried to change the reservation the next morning, only to be told by the actual hotel staff that we had purchased through a 3rd party. We even called back again after not believing them! Finally upon reviewing the email confirmation, we realized that this outfit goes by multiple names, but it is not the Hyatt, and it is an intentional scam.
They used a bait and switch on me! Back in April I wanted to make a reservation at a Marriott hotel for two nights so we could enjoy my 50th high school reunion. When I confirmed the reservation, the Web site changed it to a Holiday Inn express, because I new the hotel was not the same value, I cancelled the reservation, and they refuse to refund the cost, $500+
Reservation made in Feb22 for a Hotel in Holland, family members who lived close by the area informed me that the hotel had been sold, after challenging GetaRoom they denied all knowing and said that the Booking is confirmed…On the 14th July received an email from them informing me that the hotel could not honour my booking and to contact them….after 4 weeks of emailing and phoning, finally managed to hack my way through their phone system and spoke with an Operator, basically all i received was that they were experiencing technical difficulties and could not progress my refund…..Absolute Scam, further investigation revealed that the Hotel had been sold at time of booking, payment was made in Euros from Spain, invoice received in USD, quite clear that they had created a website that redirected reservations where people thought they were dealing directly with the hotel
I recently tried to book a hotel room in Langhorne, PA. I googled Holiday Inn Express Langhorne, PA. It led me to a website that looked like I was booking directly with Holiday Inn Express. I filled out all of my reservation requirements including my credit card info and then clicked on a “Complete Reservation” tab I thought it would take me to a summary page where I could confirm my reservation, however the transaction went through when I hit that tab. I immediately noticed that the dates were incorrect. I need the room for August 27, 2022 and departing August 28, 2022, not July 31, 2022 and departing August 1, 2022. I immediately contacted the hotel directly to modify the dates, and they informed me that I booked through a 3rd party. I contacted customer service of getaroom who was the 3rd party, and tried to get the dates modified on the reservation. I was told the reservation was for today, couldn’t be modified, and if I canceled it was nonrefundable. I ask the first rep if she could at least try and modify the date since this was a mistake, I’m still coming, just not that date, she placed me on hold and never came back on the line, I contacted them back, spoke to a 2nd person who refused to let me speak to a supervisor and was rude, I called back a 3rd time and the person relayed my information to a supervisor to contact me back, I spoke to the supervisor who was also not willing to modify the reservation and apply the amount towards my August stay. I believe the “Complete Reservation” tab on getaroom.com is deceptive as it can be interpreted that an additional action by the purchaser is required (most other sites do have a final review before submitting) I would like the charge removed off my credit card and have gotten no satisfaction from getaroom.com despite several attempts to solve this matter.
I would love to join this class action. These fraudsters hijacked my reservation to a Hampton Inn and then hit me with the “tax and recovery fee.” They need to be put out of business!
I recently tried to book a hotel room for August 1 and2 in Montgomery Alabama online. I googled Staybridge Suites Montfort Alabama. This led me to a website and I filled out all of my reservation requirements including my credit card info and then clicked on a “Complete Reservation” tab which I believed would take me to a summary page where I could confirm my reservation. Rather than that happening the transaction went through when I hit that tab. I immediately noticed my error. I immediately canceled the reservation and then was told the reservation was nonrefundable and that I needed to contact getaroom.com (the parent company) for further inquires. believe the “Complete Reservation” tab on guestreservation.com deceptive as it can be interpreted that an additional action by the purchaser is required. I have gotten no satisfaction from getaroom.com or guestreservations.com,after several attempts to solve this amicably
I’d like to join this lawsuit. GetARoom needs to be shut down and they should be fined for their deceptive practices. There is clear fraud happening.
This happened to me as well. Everyone please report to the FTC so we can have a chance at burying the fraudulent site.
getaroom.com is a scam – i booked 4 rooms at $146 a night – when i looked at my AMEX statement they charged me $939.52 – i cancelled the reservation which said free cancellation all over it and was charged $939.52 by getaroom.com – they made it look like i was booking with the hotel (Hampton Inn) directly –
Same thing happened to me!!! I thought I was on the hotel website. VERY DECEPTIVE practices. I actually caught it immediately after and sent them an immediate request to cancel which of course went unanswered. After they later refused to cancel on the phone, I canceled myself with the hotel (I had made a separate reservation directly). This means now that they kept ALL ROOM AND BOOKING FEES even though the hotel canceled it. They were able to uphold my dispute with Discover. THEIR PRACTICES SURELY ARE ILLEGAL IN SOME WAY. THE TOOK ME FOR OVER $700!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Scammed by this fraudlent company as well. They have 1711 complaints on BBB also.