GetARoom.com has been hit with a class action lawsuit from customers who claim that the third-party hotel booking company engages in deceptive hotel booking methods and charges customers massive fees.
Plaintiffs Christian and Jonna Sander state that Consumer Club Inc. d/b/a GetARoom.com misleads consumers into thinking they are booking a room with the hotel itself and don’t disclose that they are a third-party vendor.
Sander says she made a reservation for a stay at the Scandic Patria hotel, thinking that she was on the hotel website. She paid $141.14 for the stay, which was the advertised rate.
When she received an email confirmation, the plaintiff learned that the reservation was booked through GetARoom.com and not the hotel itself.
“Upon information and belief, Plaintiffs believe that Defendant created a website to mimic or redirect them from the official website of the Scandic Patria in order to falsely induce Plaintiffs into reserving through Defendant instead of directly through the hotel,” the Get A Room class action lawsuit states.
In addition to fraudulently inducing the plaintiffs into booking a hotel reservation through its website, GetARoom.com also charged the plaintiffs a $100.76 in “Tax Recovery Charges & Service Fees,” which was not disclosed when the plaintiff was making the reservation.
The defendant is a middleman and takes reservations for hotel rooms from consumers in lieu of the customer booking a room directly with a hotel, claims the plaintiffs.
The plaintiffs say when they contacted the defendant via telephone, Get A Room representatives identify themselves as the “reservations department.” In addition, when asked by customers if the number they dialed is the hotel, the representatives affirm that this is true, according to the plaintiffs.
Only after customers receive a confirmation of the reservation do the plaintiffs find out they have booked a room through GetARoom.com and not directly through the hotel, the plaintiffs allege.
The Get A Room class action claims that the defendants charge more for their rooms than what is originally quoted prior to booking.
Allegedly, when consumers try to cancel their reservation because they are paying more than what is quoted, they are told there is a “no cancellation policy” so the reservation cannot be canceled.
The plaintiff claims that Get A Room representatives do not tell consumers about the no cancellation policy while on the phone. In addition, when consumers are booking a room online, they have to agree to the cancellation policy, but nowhere does it state that the cancellation policy is a no cancellation policy, according to the GetARoom.com class action lawsuit.
Moreover, the plaintiffs state that if they contact the hotel to cancel their reservation, they are informed that if they booked their room directly with the hotel itself, they would have been able to cancel the reservation.
The GetARoom class action claims that there have been thousands of complaints about Consumer Club to the Better Business Bureau regarding their actions, but nothing has been done to fix the problems that the plaintiffs have encountered.
“Plaintiffs suffered an ascertainable loss as a result of Defendant’s omissions and/or misrepresentations associated with the cancellation policy and its purported ‘service’ fees,” the GetARoom.com class action lawsuit states.
Did you book a room through GetARoom.com? Let us know in the comments section below.
The plaintiffs are represented by Todd D. Carpenter and Katrina Carroll of Carlson Lynch LLP, Joseph G. Sauder and Joseph B. Kenney of Sauder Schelkopf LLC, and Daniel O. Herrera of Cafferty Clobes Meriwether & Sprengel LLP.
The GetARoom.com Class Action Lawsuit is Christian and Jonna Sander v. Consumer Club Inc. d/b/a Gettaroom.com, Case No. 2:20-cv-01363, in the U.S. District Court for the Central District of California.
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310 thoughts onGetARoom.com Class Action Alleges Deceptive Hotel Booking Methods
I tried to book a hotel in Chicago. Unfortunately, I got onto a fraudulent webpage with almost the same name (sophyhydeparkchicago.guestreservations.com) which appears to belong to getaroom.com. I paid with me credit card but only realized later that an additional service charge was charged. I immediately clicked cancel reservation (within <5min). The reservation was canceled and I received an email that I will not be refunded. I called the hotel and they told me that they refunded getaroom.com. However, getaroom.com still insisted that they would not provide a refund.
I was overcharged $222.95 for my room for 3 nights in Nebraska. The website was deceptive when I booked and I thought I was booking at the hotel’s direct website (contained hamptoninnkearney.reservations.com within the domain name). I received a receipt from the hotel for the stay which was $494.16 but was charged $717.11 for the 3 night stay.
July 9th 2022, I booked 3 rooms at Port St Lucie Hampton and was either duped or redirect to the fraud website. I was not aware I was not booking directly with the Hampton Inn. I asked for receipt on checkout and was told i could not be given one since I booked with a third party . After checking my AM EX bill I saw i was charged my room price of $165 x 3– $495 plus $222.45 tax recovery fee or 45% vs the normal 15% room tax and sales tax — an overcharge of 148.20
I realize now that I could have paid less than the 165 a night if I had not been fraudulently redirected to this company I have never heard of.
Jeff
I am very frustrated
I feel I was scammed by get a room
I had no idea they were involved and have been told I can cancel with a penalty fee
The penalty fee is the price of the room
I was told by get a room that they have a “supplier” that contacts the hotel but would not tell me who the “supplier” is
I have contacted my credit card company
I am very frustrated
I feel I was scammed by get a room
I had no idea they were involved and have been told I can cancel with a penalty fee
The penalty fee is the price of the room
I was told by get a room that they have a “supplier” that contacts the hotel but would not tell me who the “supplier” is
I have contacted my credit card company
I was also scammed. I did not even have the chance to confirm payment. They site lifted my credit card information, charged my card before I could review their terms, which are hidden and unavailable, and then proceeded to tell me they marked up the price by $522.00 as a tax recovery. All the client reps were based overseas, and one of them in Belize admitted to me she is working for a scam company. She even reached out to me on Instagram to extend her apologies. They are a highly deceptive practice, and will not refund you. I am currently in dispute and am bringing this to the BBB of North Texas. I will not give up.
I thought I was dealing with Extended Stay Hotel but it turned out that it was GetaRoom. I was charged over a $1000 in “fees & taxes”. I would like to be added to the class action suit. I have tried to contact the scammer but no response.
Add me to the scam. I thought I was booking straight with the hotel , I was sent to book online which what I thought I was doing. I saw my Billed $253 over the price they quoted. I contacted the hotel so I thought, I asked if this was the hotel I mentioned, they said yes. I told them what happened and they said they would cancel it, and I rebooked over. Then I see the bill on my American Express card. I’ve been on the phone the entire day trying to get answers. Why haven’t they been shut down by now?? I see everyone has similar stories. They are nothing but scammers!
Yes! I’m an Air Force Officer who booked last minute official travel through them (I had 12 hours to get out the door to support refugee operations) and was scammed by getaroom.com. Through the BBB they agreed to refund both reservations but only refunded one. I have documentation.
Add me to the list of people scammed.