GetARoom.com has been hit with a class action lawsuit from customers who claim that the third-party hotel booking company engages in deceptive hotel booking methods and charges customers massive fees.
Plaintiffs Christian and Jonna Sander state that Consumer Club Inc. d/b/a GetARoom.com misleads consumers into thinking they are booking a room with the hotel itself and don’t disclose that they are a third-party vendor.
Sander says she made a reservation for a stay at the Scandic Patria hotel, thinking that she was on the hotel website. She paid $141.14 for the stay, which was the advertised rate.
When she received an email confirmation, the plaintiff learned that the reservation was booked through GetARoom.com and not the hotel itself.
“Upon information and belief, Plaintiffs believe that Defendant created a website to mimic or redirect them from the official website of the Scandic Patria in order to falsely induce Plaintiffs into reserving through Defendant instead of directly through the hotel,” the Get A Room class action lawsuit states.
In addition to fraudulently inducing the plaintiffs into booking a hotel reservation through its website, GetARoom.com also charged the plaintiffs a $100.76 in “Tax Recovery Charges & Service Fees,” which was not disclosed when the plaintiff was making the reservation.
The defendant is a middleman and takes reservations for hotel rooms from consumers in lieu of the customer booking a room directly with a hotel, claims the plaintiffs.
The plaintiffs say when they contacted the defendant via telephone, Get A Room representatives identify themselves as the “reservations department.” In addition, when asked by customers if the number they dialed is the hotel, the representatives affirm that this is true, according to the plaintiffs.
Only after customers receive a confirmation of the reservation do the plaintiffs find out they have booked a room through GetARoom.com and not directly through the hotel, the plaintiffs allege.
The Get A Room class action claims that the defendants charge more for their rooms than what is originally quoted prior to booking.
Allegedly, when consumers try to cancel their reservation because they are paying more than what is quoted, they are told there is a “no cancellation policy” so the reservation cannot be canceled.
The plaintiff claims that Get A Room representatives do not tell consumers about the no cancellation policy while on the phone. In addition, when consumers are booking a room online, they have to agree to the cancellation policy, but nowhere does it state that the cancellation policy is a no cancellation policy, according to the GetARoom.com class action lawsuit.
Moreover, the plaintiffs state that if they contact the hotel to cancel their reservation, they are informed that if they booked their room directly with the hotel itself, they would have been able to cancel the reservation.
The GetARoom class action claims that there have been thousands of complaints about Consumer Club to the Better Business Bureau regarding their actions, but nothing has been done to fix the problems that the plaintiffs have encountered.
“Plaintiffs suffered an ascertainable loss as a result of Defendant’s omissions and/or misrepresentations associated with the cancellation policy and its purported ‘service’ fees,” the GetARoom.com class action lawsuit states.
Did you book a room through GetARoom.com? Let us know in the comments section below.
The plaintiffs are represented by Todd D. Carpenter and Katrina Carroll of Carlson Lynch LLP, Joseph G. Sauder and Joseph B. Kenney of Sauder Schelkopf LLC, and Daniel O. Herrera of Cafferty Clobes Meriwether & Sprengel LLP.
The GetARoom.com Class Action Lawsuit is Christian and Jonna Sander v. Consumer Club Inc. d/b/a Gettaroom.com, Case No. 2:20-cv-01363, in the U.S. District Court for the Central District of California.
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310 thoughts onGetARoom.com Class Action Alleges Deceptive Hotel Booking Methods
Same thing happened to me. I thought I was booking directly with the hotel and then when I went to cancel the booking due to change in schedule, I was informed it was ‘non-refundable’ and I had unknowingly booked through a 3rd party called Getaroom.com. This was a deceptive booking practice that somehow re-routed me to their website when I thought I was on the hotel website. I was never informed that I was booking a non-refundable room. I have NEVER booked a non-refundable room. I would like to be added to the class-action lawsuit against Getaroom.com
Like others that commented above, I don’t know how I ended up making a reservation through this company. In fact, I didn’t know that this occured, or even heard of this compay, unitl I called the hotel to cancel my reservatoin due to COVID. I made the reservation on-line specifically for this hotel and had every reason to beleive that I was making it directly with the hotel. When I did call to cancel, the front desk manager was accomodating and did cancel the reservation. A note was included in the record. Then I called Get A Room serveral times to get a refund (over $2,000) and was given the run-araound each time. They told me I had to call the hotel and get a name, which I did, then call them back. Then they said the had to call the hotel. They kept me on hold for a half hour and never returned. I know the desk manager who they needed to speak with was at the hotel, becasue I had just finished speaking with her. By the way, the email I received with the reservation confirmation said “Free Cancellation” in bold red letters. I would like to join this class.
I too would like to join this class action law suit. I have tried and tried to fight this $1,632.01 charge from early September 2021. In spite of calling and canceling this reservation they changed me for a week. I have tried calling them and opened up an inquiry l have never heard back from them in spite of my repeated calls. My credit card company keeps telling me I have to pay this bill. Getaroom would not send my a cancellation email. So how can I fight this? Please add me to this lawsuit.
We were deceived by them also. I asked for a room in a particular hotel. They were booked and they booked us in a hotel that had a broken lock, no bathroom door knob and leftover food on the floor. I asked them repeatedly on the phone if they had the same rating. They lied and said it did have the same rating. I told them all the problems and they switched be to customer service and they repeatedly cut me off. It took days before we could a response from customer service and they refused to refund our money. $182.00
I would like to join the class action suit. I have made numerous attempts to secure a refund of $4487.00. I booked a room for one night and was charged for 30 nights.
I booked a room yesterday that was advertised in bold print to cost 97 euro per night. Right under the bold printed numbers there was a “pay now” button. After clicking on that button I was asked to enter my payment details and submit. Directly after paying I got a payment alert from my credit card App stating a much higher amount than the 97 euro per night. So I returned to the booking screen and it turned out that under the “pay now” button, in small print, there was an extra note about “tax recovery and service charges”, worth 120 euro. Never did this website tell me clearly while booking or paying that they would add this extra charge. In their policy statement they claim that this extra charge will be needed to pay for either cleaning, extra taxes, or whatever else, and that the money will be needed by either the hotel or their booking partner or getaroom.com. I managed to cancel my booking and in the process found out that getaroom.com did not book the room themselves. They simply booked it at booking.com, and it’s Booking.com who keeps the contract with the hotel. I also know that Booking.com was charging 97 euro per night, so in fact the entire “tax recovery and service fee” is the profit margin of getaroom.com. What a scammers! This is not even legal in the EU: you can not attempt to hide any detail of the full price in any way before the client books. So printing only part of the full price in bold, then offering a book button and then only further down print a substantial surcharge in small prints is a legal fraud. Simple. They need to get out of business. Please
I too would like to join the class action lawsuit. My husband booked a room with what he thought was the hotel website (like everyone else)and was greatly mistaken. We went to check into the hotel room and they said they saw a reservation for us but we had to pay so not only did I have to pay for the hotel room when I got there getaroom.com also charge me $300 more than what I had to pay the hotel and. now I’m fighting with getaroom.com to get reimbursed because I was charged three times for this one room
I was charged $1632.01 for a week at the Best Western Hotel. I cancelled this reservation due to having to go to training in another state for work. They refused to send me a cancellation email. I have no proof to show my credit card company. I am furious and refuse to pay this.
This company is a travesty to the travel industry. They represented themselves as being with the Holiday Inn in Arlington, VA. When we tried to cancel after the first night, we were given three different scenarios to get a refund and cancellation. No luck with any effort, to this point. Four nights will hit us to the tune of $1300.00.
Their website doesn’t allow screenshots, so I took a photo of the screen which says the hotel booking IS refundable. It is only after making the reservation that the switch happens and the reservation becomes non-refundable.
I want to be added to this class action. I have been going through this same issue. Pretended to be a hotel. I was booking 3 rooms so I was charged $169.10 extra per room which was not disclosed when processing transaction. I have been on hold for 1 hr and 45 minutes on the phone. This is my third call.