GetARoom.com has been hit with a class action lawsuit from customers who claim that the third-party hotel booking company engages in deceptive hotel booking methods and charges customers massive fees.
Plaintiffs Christian and Jonna Sander state that Consumer Club Inc. d/b/a GetARoom.com misleads consumers into thinking they are booking a room with the hotel itself and don’t disclose that they are a third-party vendor.
Sander says she made a reservation for a stay at the Scandic Patria hotel, thinking that she was on the hotel website. She paid $141.14 for the stay, which was the advertised rate.
When she received an email confirmation, the plaintiff learned that the reservation was booked through GetARoom.com and not the hotel itself.
“Upon information and belief, Plaintiffs believe that Defendant created a website to mimic or redirect them from the official website of the Scandic Patria in order to falsely induce Plaintiffs into reserving through Defendant instead of directly through the hotel,” the Get A Room class action lawsuit states.
In addition to fraudulently inducing the plaintiffs into booking a hotel reservation through its website, GetARoom.com also charged the plaintiffs a $100.76 in “Tax Recovery Charges & Service Fees,” which was not disclosed when the plaintiff was making the reservation.
The defendant is a middleman and takes reservations for hotel rooms from consumers in lieu of the customer booking a room directly with a hotel, claims the plaintiffs.
The plaintiffs say when they contacted the defendant via telephone, Get A Room representatives identify themselves as the “reservations department.” In addition, when asked by customers if the number they dialed is the hotel, the representatives affirm that this is true, according to the plaintiffs.
Only after customers receive a confirmation of the reservation do the plaintiffs find out they have booked a room through GetARoom.com and not directly through the hotel, the plaintiffs allege.
The Get A Room class action claims that the defendants charge more for their rooms than what is originally quoted prior to booking.
Allegedly, when consumers try to cancel their reservation because they are paying more than what is quoted, they are told there is a “no cancellation policy” so the reservation cannot be canceled.
The plaintiff claims that Get A Room representatives do not tell consumers about the no cancellation policy while on the phone. In addition, when consumers are booking a room online, they have to agree to the cancellation policy, but nowhere does it state that the cancellation policy is a no cancellation policy, according to the GetARoom.com class action lawsuit.
Moreover, the plaintiffs state that if they contact the hotel to cancel their reservation, they are informed that if they booked their room directly with the hotel itself, they would have been able to cancel the reservation.
The GetARoom class action claims that there have been thousands of complaints about Consumer Club to the Better Business Bureau regarding their actions, but nothing has been done to fix the problems that the plaintiffs have encountered.
“Plaintiffs suffered an ascertainable loss as a result of Defendant’s omissions and/or misrepresentations associated with the cancellation policy and its purported ‘service’ fees,” the GetARoom.com class action lawsuit states.
Did you book a room through GetARoom.com? Let us know in the comments section below.
The plaintiffs are represented by Todd D. Carpenter and Katrina Carroll of Carlson Lynch LLP, Joseph G. Sauder and Joseph B. Kenney of Sauder Schelkopf LLC, and Daniel O. Herrera of Cafferty Clobes Meriwether & Sprengel LLP.
The GetARoom.com Class Action Lawsuit is Christian and Jonna Sander v. Consumer Club Inc. d/b/a Gettaroom.com, Case No. 2:20-cv-01363, in the U.S. District Court for the Central District of California.
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310 thoughts onGetARoom.com Class Action Alleges Deceptive Hotel Booking Methods
My wife, and I are also victims to this no such thing on their website Cancellation policy! They over priced us on a room with The Alexander in Indianapolis, IN. I spoke to the Director of Reservations Kevin Green of The Alexander, he informed us they never received money from the 3rd party source, and he would be willing to do anything possible in helping, because it could reflect negatively on the behalf of The Alexander of Indianapolis. I am contacting the Indiana State Attorney General, My personal attorney, and my bank to file a fraudulent charge action. If anyone can be of any help, we’d appreciate it.
Our original booking was through Travel Services, located in Orlando Florida. They basically, sold our info and booking to a 4th party, “GetaRoom”
Am currently in the process of dealing this company for all the same issues listed by so many others. Where are you in greens if this suit? Are they taking accountability for their actions?
Absolutely the biggest bunch of crooks out there!
Victim of same deceptive practice March 2021.
Same thing just happened to me!
We just had this happen to us too and I have tried to contact their customer service and cannot get an agent or representative to talk to. I also tried e-mailing their company and it said it wasn’t connected to Google so message wasn’t sent. These people need to be held accountable for what they are doing.
On the phone now with my Bank trying to recover money for this fraudulent transaction. Same scenario as prior comments – thought I was booking through Hampton Inn for $243 – next thing I know I have confirmation email for $357.50 – email came from [email protected] and not Hampton Inn. When I called the number on the conf email, they mentioned the additional $96.51 for Tax Recovery Charges and Service Fees and said I could not cancel because I am past the deadline. I mad the reservation today for 5 nights from today.
Same issue here. I tried calling around and got sent in circles between Priceline, getaroom, and guest reservations. They are disgusting companies who need to be taken out, and shame on Priceline for affiliating with them.
Please add me to this class action lawsuit. Misled us to think they were the hotel. Overcharged us $300.00. They must be stopped.
This is a fraudulent company. I never had the reservation placed. Yet I was charged
The exact thing happen to me. The extra $100 charge only shown after the rooms was booked. Then the website actually booked 2 rooms. When I called they acknowledged their mistake and said they would cancel the 2nd room. Hampton Inn also acknowledged the mistake and said they would allow the cancelation. They cancelled the room, but never refunded the money citing the non-refundable room rate, but their website made the mistake, which they acknowledged on the phone.