GetARoom.com has been hit with a class action lawsuit from customers who claim that the third-party hotel booking company engages in deceptive hotel booking methods and charges customers massive fees.
Plaintiffs Christian and Jonna Sander state that Consumer Club Inc. d/b/a GetARoom.com misleads consumers into thinking they are booking a room with the hotel itself and don’t disclose that they are a third-party vendor.
Sander says she made a reservation for a stay at the Scandic Patria hotel, thinking that she was on the hotel website. She paid $141.14 for the stay, which was the advertised rate.
When she received an email confirmation, the plaintiff learned that the reservation was booked through GetARoom.com and not the hotel itself.
“Upon information and belief, Plaintiffs believe that Defendant created a website to mimic or redirect them from the official website of the Scandic Patria in order to falsely induce Plaintiffs into reserving through Defendant instead of directly through the hotel,” the Get A Room class action lawsuit states.
In addition to fraudulently inducing the plaintiffs into booking a hotel reservation through its website, GetARoom.com also charged the plaintiffs a $100.76 in “Tax Recovery Charges & Service Fees,” which was not disclosed when the plaintiff was making the reservation.
The defendant is a middleman and takes reservations for hotel rooms from consumers in lieu of the customer booking a room directly with a hotel, claims the plaintiffs.
The plaintiffs say when they contacted the defendant via telephone, Get A Room representatives identify themselves as the “reservations department.” In addition, when asked by customers if the number they dialed is the hotel, the representatives affirm that this is true, according to the plaintiffs.
Only after customers receive a confirmation of the reservation do the plaintiffs find out they have booked a room through GetARoom.com and not directly through the hotel, the plaintiffs allege.
The Get A Room class action claims that the defendants charge more for their rooms than what is originally quoted prior to booking.
Allegedly, when consumers try to cancel their reservation because they are paying more than what is quoted, they are told there is a “no cancellation policy” so the reservation cannot be canceled.
The plaintiff claims that Get A Room representatives do not tell consumers about the no cancellation policy while on the phone. In addition, when consumers are booking a room online, they have to agree to the cancellation policy, but nowhere does it state that the cancellation policy is a no cancellation policy, according to the GetARoom.com class action lawsuit.
Moreover, the plaintiffs state that if they contact the hotel to cancel their reservation, they are informed that if they booked their room directly with the hotel itself, they would have been able to cancel the reservation.
The GetARoom class action claims that there have been thousands of complaints about Consumer Club to the Better Business Bureau regarding their actions, but nothing has been done to fix the problems that the plaintiffs have encountered.
“Plaintiffs suffered an ascertainable loss as a result of Defendant’s omissions and/or misrepresentations associated with the cancellation policy and its purported ‘service’ fees,” the GetARoom.com class action lawsuit states.
Did you book a room through GetARoom.com? Let us know in the comments section below.
The plaintiffs are represented by Todd D. Carpenter and Katrina Carroll of Carlson Lynch LLP, Joseph G. Sauder and Joseph B. Kenney of Sauder Schelkopf LLC, and Daniel O. Herrera of Cafferty Clobes Meriwether & Sprengel LLP.
The GetARoom.com Class Action Lawsuit is Christian and Jonna Sander v. Consumer Club Inc. d/b/a Gettaroom.com, Case No. 2:20-cv-01363, in the U.S. District Court for the Central District of California.
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310 thoughts onGetARoom.com Class Action Alleges Deceptive Hotel Booking Methods
I was online looking at an Embassy Suites website looking to reserve a room a weekend in May. I was unknowingly redirected to a third party website http://www.getaroom.com. The scary thing is the page didn’t change other than to go to the page to select the dates of my stay. I looked at room rates and selected a room. I was then given a tentative reservation. The website never disclosed fees and taxes and certainly never had a place to check to accept terms and conditions. I then realize they had FRAUDULENTLY charged my debit card twice for the same reservation. The taxes and fees were ridiculous. I called immediately when I saw the pending FRAUDULENT charges and asked for a full refund of BOTH CHARGES. I explained to the very rude customer service agent that I never booked two rooms for the same weekend. He explained to me that I would not receive a refund. I then said to him you STOLE my debit card information and charged me twice. The only response from him was that I was being recorded. I said good!!!! I have since filed an official complaint with the Texas Attorney General, and the local Dallas, TX BBB and my local bank is also investigating these FRAUDULENT activities. The enormous number of negative reviews along with the amount of money they stole from others under the same circumstances is criminal. This company should not be allowed to operate online or locally. Here is the breakdown of what they owe me. Two rooms totaling 1,291.26. I will not stop until I get a FULL REFUND. Not only was money stolen from me I did not have a reservation matching any of the reservation confirmations sent to me. THIS COMPANY MUS BE STOPPED!
I had the same issue as everyone else. Their website indicated they offered free cancellations and the room price was $60. They conveniently placed the submit button for the transaction before the total so customers don’t see the total charge until after they approve the transaction. When I saw that they had charged an additional $40.20 for the room I immediately called to cancel the room. They were happy to cancel the room but told me they would not refund my money. I tried to escalate the case with a supervisor but received the same response. This is a very unethical company!
The same thing happened to me when rooms were booked in Omaha, Ne. We have filed a complaint with the Better Business Bureau but would love to be included in this class action lawsuit. These crooks need to be shut down
I am having the exact same issue as everyone else. Deceptive marketing, undisclosed charges after booking, and providing T&Cs after the fact. I requested a refund for a room. The company kept stating the hotel refused the refund. I submitted several email confirmations from the general manager of the hotel confirming the approval for a refund and stating that compqny never reached out to request the refund.
I was scammed by them too. Very frustrating experience and american express is still charging me for the disputed reservation that I canceled the same day.
I booked a hotel room in Louisville, KY and the booking went through the Getaroom.com. I have been charged over $900 dollars. They will not allow me to change the reservation at all even though the hotel is saying that I can. I would like to join this lawsuit.
The website claimed a room rate at $117 a nite, but the actual charge was $234 a night for 2 rooms fo two nights. In addition, they charged additional service fees in excess of $300.00. How do I join the lawsuit. These crooks need to be exposed and punished. The actual booking the hotel received was through Agoda.com for $112.00, according to the hotel (Embassy Suites, Tucson’s Corner, VA.. The Amex charge cited getaroom.com. For over $1200.
I booked a room at Three Trees by Hilton. Which I thought I was booking directly with the hotel. It turned out not. It said the room was $120 for the night when I hit confirm it jumped to $180 I just thought there was some added on fees that were hidden. I ended up in the hospital and tried to cancel my reservation. They told me to supply them with a doctors note which I thought was strange but I still provided them with one. They told me to call back the next day to see if it went through which I also thought was strange I’m sick in bed and don’t really want to be calling around. I called she then told me that it was submitted and they would email me in a couple days. Six days later I received a email saying they denied my claim. They said they contacted the hotel and the hotel denied my claim. I then wrote to the manager of the hotel asking why they wouldn’t refund me I did everything that was asked. The hotel manager told me if I booked directly with them o would of gotten a full refund. This has been a huge learning curve never again will I book on line and not directly talking to the hotel:(
Same here. Taxes & fees were more than double what my state charges and I did as told to provide proof. When I did they still denied a refund of excess charges. They also did not quote their 19.99 fee in the price…that came as a separate charge I did not authorize.
I experienced the same scam. Browser makes it appear you are at the hotel website, not 3rd party. I called and CCI Hotel reservations (aka getaroom) employee indicates you’ve reached the hotel.
I was told the fee of the hotel would be $97. I received a confirmation in my email for $160! Outrageous service fees added unbeknownst to me. They never disclosed the addional fees. I called to cancel, but they said “no refund”.
This is, by definition, fraud.
This company is corrupt, filled with crooks.
Why haven’t they been driven out of business with owners put behind bars?