GetARoom.com has been hit with a class action lawsuit from customers who claim that the third-party hotel booking company engages in deceptive hotel booking methods and charges customers massive fees.
Plaintiffs Christian and Jonna Sander state that Consumer Club Inc. d/b/a GetARoom.com misleads consumers into thinking they are booking a room with the hotel itself and don’t disclose that they are a third-party vendor.
Sander says she made a reservation for a stay at the Scandic Patria hotel, thinking that she was on the hotel website. She paid $141.14 for the stay, which was the advertised rate.
When she received an email confirmation, the plaintiff learned that the reservation was booked through GetARoom.com and not the hotel itself.
“Upon information and belief, Plaintiffs believe that Defendant created a website to mimic or redirect them from the official website of the Scandic Patria in order to falsely induce Plaintiffs into reserving through Defendant instead of directly through the hotel,” the Get A Room class action lawsuit states.
In addition to fraudulently inducing the plaintiffs into booking a hotel reservation through its website, GetARoom.com also charged the plaintiffs a $100.76 in “Tax Recovery Charges & Service Fees,” which was not disclosed when the plaintiff was making the reservation.
The defendant is a middleman and takes reservations for hotel rooms from consumers in lieu of the customer booking a room directly with a hotel, claims the plaintiffs.
The plaintiffs say when they contacted the defendant via telephone, Get A Room representatives identify themselves as the “reservations department.” In addition, when asked by customers if the number they dialed is the hotel, the representatives affirm that this is true, according to the plaintiffs.
Only after customers receive a confirmation of the reservation do the plaintiffs find out they have booked a room through GetARoom.com and not directly through the hotel, the plaintiffs allege.
The Get A Room class action claims that the defendants charge more for their rooms than what is originally quoted prior to booking.
Allegedly, when consumers try to cancel their reservation because they are paying more than what is quoted, they are told there is a “no cancellation policy” so the reservation cannot be canceled.
The plaintiff claims that Get A Room representatives do not tell consumers about the no cancellation policy while on the phone. In addition, when consumers are booking a room online, they have to agree to the cancellation policy, but nowhere does it state that the cancellation policy is a no cancellation policy, according to the GetARoom.com class action lawsuit.
Moreover, the plaintiffs state that if they contact the hotel to cancel their reservation, they are informed that if they booked their room directly with the hotel itself, they would have been able to cancel the reservation.
The GetARoom class action claims that there have been thousands of complaints about Consumer Club to the Better Business Bureau regarding their actions, but nothing has been done to fix the problems that the plaintiffs have encountered.
“Plaintiffs suffered an ascertainable loss as a result of Defendant’s omissions and/or misrepresentations associated with the cancellation policy and its purported ‘service’ fees,” the GetARoom.com class action lawsuit states.
Did you book a room through GetARoom.com? Let us know in the comments section below.
The plaintiffs are represented by Todd D. Carpenter and Katrina Carroll of Carlson Lynch LLP, Joseph G. Sauder and Joseph B. Kenney of Sauder Schelkopf LLC, and Daniel O. Herrera of Cafferty Clobes Meriwether & Sprengel LLP.
The GetARoom.com Class Action Lawsuit is Christian and Jonna Sander v. Consumer Club Inc. d/b/a Gettaroom.com, Case No. 2:20-cv-01363, in the U.S. District Court for the Central District of California.
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328 thoughts onGetARoom.com Class Action Alleges Deceptive Hotel Booking Methods
I just booked with hotelvalues.com thinking it was Hilton. They charged a 663.67 service charge on top of what I thought I was paying. Called them immediately asking that it be canceled. Instead they were going to adjust the price to the 2549.65 that was listed. But they couldn’t issue the refund I needed to talk to their customer service for that. So I needed to pay for the new room at 2549.65 and then talk to customer service. Very quickly the 2549.65 was no longer available now it was 2800 something. I then said no send me to your customer service people to get the refund. Well the customer service person told me that I could cancel. The cost would be the 1727.02 that was reflected in the cancelation policy. So I asked to be sent back to the person who was booking my room who said I could get a refund. Long story short. She said she is not in charge of refunds but “yes I would have booked the new room and paid the 2800 and then canceled the original room and been charged 1727.02”. What a scam how they stay in business. JPMorgan/Chase nothing they can do. Oh yeh we can dispute it but they aren’t sure I can win and they won’t dispute it until it post. Why not just call it faud and refuse the charge. So lesson learned they are scam artist and tied directly to getaroom.com.
I booked a hotel through Getaroom.com on July 23, 2025, for $402.81 and canceled immediately after booking. I received a cancellation confirmation, but Getaroom refused to issue a refund, falsely claiming they needed hotel approval. The hotel confirmed they never received such a request and that payment remains with Getaroom. After multiple calls, emails, and filing a BBB complaint, I finally received an email stating a refund was processed, but only after significant effort. This reflects the same deceptive practices described in the lawsuit.
I booked a hotel room with Priceline for Oct 10 – 12, 2025, which is the day the event will be held. I learned that the hotel had set aside rooms for the event for the organization. As opposed to Priceline notifying me that the room was not available for the requested date, their system booked Oct 12-14, which is after the event. Three hours later, I noticed that the stay was reserved for Oct 12 -14 and not Oct 10 – 12. I called and cancelled the room and was told that there is a cancellation fee of $265.00. I called Priceline and was told that the hotel would have to give a waiver and that they had contacted the hotel. I called the hotel and was told that they have nothing from Priceline and never received any funds from them. I was also told that Priceline has been engaging in unethical and fraudulent activities. They have done this with many of their clients and strongly recommend not using them. Later, I was told that they had to get approval from their third party, Booking Buddy. I asked why. I stated that I did not make my reservation with Booking Buddy, but with Priceline, and Priceline is accountable. Priceline should be held responsible for such unethical and fraudulent behavior. Why would a person want a room after the event has occurred? Why would their system not inform people that the dates are not available? Their system is designed to book a room after the preferred date without telling people, and when they notice the error, they apply this cancellation fee. These charges were made through PayPal, and I have contacted them about this issue. I was told that it would be resolved on 6/11, and was told my refund was being processed. I called on 6/14/2025 and was told that they are still investigating this issue and will let me know by 6/21/2025. I have been given multiple reasons for what they are doing
4/23/25 charged -1300 usd for a hotel months in advance that was not actually reserved for me. Capital One sided with the merchant who has several names: getaroom, hotel values, Priceline partner solutions. I’m more upset with the banks’ complacency than anything else. Sign me up for another class action
Was just recently scammed by them and lost $300. Same MO. I only found out the real name of this third party when I filed a complaint with the BBB. No amount of due diligence on my part in escalating with them on the phone, confirming that hotel was fine with a refund, made any difference in terms of refunding my $. BBB can only drop their rating and since they are “invisible” to the public that probably doesn’t matter to them. So i’m not expecting a resolution in my favor; it’s shutting down blatant fraud that’s important here.
I was also scammed by this site – filed a complaint with my bank Wells Fargo and it was denied. I requested the documentation to support their denial and it’s basically the reservation confirmation emailed I have where I finally saw the absurd fees. I’m irate. I actually rebooked the hotel through their actual site and stayed there (wells didn’t get back to me until after I stayed) so I payed pretty much triple now. What do I do next….where to go from here?!
I have been “scammed” by getaroom.com . I had no idea I was on a third party site and did not see a no refund policy.
February 25, 2025
Marriott Hotel reservation made on a “clone” website in error. Quickly realized, immediately called credit card company to cancel – too late. Canceled the transaction online. No cancellation policy seemed out of place on a website that used back door access to scam people. Called the number of the third party scam, and was routed to a robo loop with no access to humans.
Initiated credit card dispute that was NOT approved.
Called Marriott: there is a Marriott confirmation code (despite the cancellation) for a room in our name. Don’t know if Priceline will actually pay though. Explained the scam, and the Marriott employee told me to call Priceline, cancel the reservation, and have a customer service agent call them to get verification to waive the cancellation fee.
Called Priceline and finally got to a supervisor who refused to work with me to proceed per the Marriott instruction because I booked through a 3rd party. He then gave me the name “GetARoom.” The reservation confirmations came from “hotel values.com.”
Seems like Priceline is laundering scam money?!
I have detailed timeline of phone calls, dates and times if it will be of help.
I fell prey to this deceptive website. I am paying very high fees.
Yes, currently being scammed by them right now. In a dispute with my credit card company. Please add me to to the class. Let me know what info you need.