Citibank Class Action Alleges Bank Broke Law By Calling Noncustomers

Citibank Pre-Recorded Automated Calls Class Action Lawsuit Overview: 

• Who: Robert Newton filed a class action lawsuit against Citibank, N.A. 
• Why: Newton claims Citibank unlawfully placed pre-recorded non-emergency calls using an automated voice to nonconsenting consumers who did not have any business with the financial institution. 
• Where: The class action lawsuit was filed in Tennessee federal court.

Citibank used an artificial voice recording to unlawfully place pre-recorded non-emergency calls to consumers who were not account holders, a new class action lawsuit alleges. 

Plaintiff Robert Newton claims Citibank repeatedly placed calls and left pre-recorded voice messages for wrong or reassigned numbers that did not belong to account holders without prior express consent. 

Citibank violated the Telephone Consumer Protection Act by placing the calls to noncustomers and leaving messages with a pre-recorded automated voice, the class action lawsuit alleges.

Newton says he has received a number of calls and pre-recorded voice messages from Citibank this year despite not having any “business relationship” with the financial institution. 

Citibank Places Pre-Recorded Phone Calls To Wrong Numbers, Class Action Says

When calling, Citibank said in its messages that it was trying to reach a Rhonda E. Holder, according to Newton, who argues he does not know anyone by that name nor did he give them permission to use his phone number. 

Newton claims Citibank did not receive his express consent before placing any phone calls to him, with or without using an artificial voice recording, and argues the bank did so and left prerecorded voice messages “under its own free will.” 

Due to the phone calls, Newton argues he suffered an invasion of privacy, an intrusion into his life and

a private nuisance and had to spend time attempting to get the phone calls to stop. 

Newton is demanding a jury trial and requesting statutory damages for himself and all class members. 

Newton wants to represent a nationwide class of non-Citibank customers who, in connection with a credit card account, received a pre-recorded call from the bank using an automated voice since Jan. 29, 2022. 

In February, a group of noncustomers who filed a class action lawsuit against Citibank over the prerecorded phone calls were granted Class certification by an Arizona federal judge. 

Have you received a pre-recorded phone call using an automated voice from Citibank? Let us know in the comments! 

The plaintiff is represented by Shireen Hormozdi of the Hormozdi Law Firm, LLC; Michael L. Greenwald of Greenwald Davidson Radbil PLLC; and Matthew R. Wilson of Meyer Wilson Co., LPA. 

The Citibank Pre Recorded Automated Calls Class Action Lawsuit is Newton v. Citibank, N.A., Case No. 1:22-cv-00089, in the U.S. District Court for the Eastern District of Tennessee.

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