American Express class action lawsuit overview:
- Who: Plaintiff Tanika McQueen filed a class action lawsuit against American Express Travel Related Services Co. Inc.
- Why: American Express allegedly failed to live up to its promise to protect against fraudulent transactions associated with its Serve prepaid debit card accounts.
- Where: The American Express fraud class action lawsuit was filed in New Jersey federal court.
American Express Travel Related Services Co. Inc. failed to live up to its promise to protect against fraudulent transactions for tax returns issued to their prepaid debit accounts, according to a recent American Express class action lawsuit.
Plaintiff Tanika McQueen says she used Jackson Hewitt’s professional tax preparation services in 2022 and received a prepaid American Express Serve debit card that contained her federal and state tax refunds.
She also received an email indicating her prepaid debit account contained more than $3,000, but when she tried to access the money, she claims she discovered the account had no money.
“As [McQueen] would learn, an unknown person withdrew approximately $2930 in a series of ten small ATM transactions at a CVS pharmacy located in Brooklyn, NY,” the American Express class action lawsuit states.
McQueen asserts she did not lose her card or share her PIN and never made a transaction in Brooklyn. She says she immediately reported the theft to Serve and submitted a declaration of fraud.
However, McQueen alleges, Serve refused to refund the stolen money after its investigation determined “no error occurred and that transaction(s) in question was authorized.”
American Express fraud affected others throughout U.S., plaintiff claims
The class lawsuit claims others throughout the country experienced the same issue.
McQueen filed the suit on behalf of a proposed class of people in the United States whose Serve bank accounts were debited for at least one transaction without their written preauthorization within the past year. McQueen also seeks to represent a New Jersey subclass that experienced unauthorized transactions within the last six years.
The class action lawsuit asserts claims for violations of the Electronic Fund Transfer Act and violations of the New Jersey Consumer Fraud Act.
American Express also faces a class action lawsuit alleging it performs hard credit checks after promising soft inquiries, potentially affecting consumers’ credit.
Have you experienced fraud on a prepaid debit card? Join the discussion in the comments.
McQueen is represented by Ross H. Schmierer of Kazerouni Law Group APC.
The American Express fraud class action lawsuit is Tanika McQueen v. American Express Travel Related Services Co. Inc., Case No. 2:24-cv-00862, in the U.S. District Court for the District of New Jersey.
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11 thoughts onAmerican Express class action alleges company fails to protect some accounts against fraud
I’m an American Express card holder since 1996. I disputed a $2800. Charge. They Credited, this charge originally. I also notified the company who said they had a record of my account and they said my account was closed the previous year. However my American Express was never attached to this account and they show no activity since my account was closed. I also sent this information to American Express. I received an E-Mail from American Express they Debited my card back the $2800.00. They said I gave the company my American Express Card number and therefore I’m responsible for all charges on this card. Even if I didn’t make them! I have already sent them proof I never gave them my card number or used my card at this company. They are still refusing to Credit my card. Back the $2800.
Hello my name is Tracey Brewer and I experienced the same exact thing in 2021 and with American express serve Prepaid debit card. I filed a police report I went to the cvs where the money was taken off my card, I did everything that they told me to do and once I did, American express told me that I authorized the transactions and they wouldn’t answer my phone calls and or, hang the phone up on me speaking to them. I’ve been trying to find someone who could help me with filling a case against them. I lost money which caused me to get behind on my bills. Feed my kids. Please add me and can someone call me in regards to this thank you
Please include me in lawsuit. Data breach could be bad for me.
SAME EXACT SITUATION. OVER $800 GONE, HAD ACCOUNT FOR WELL OVER 8 YEARS, MONEY WAS TRANSFERRED TO A PERSON I DID NOT KNOW, AND THEY ASKED ALL THE SAME QUESTIONS, IF OUR CARD WAS LOST, OR LEFT OUT, IF SOMEONE HAD PIN NUMBER ETC. COULD NEVER SPEAK TO SUPERVISOR, ONLY TO THE PEOPLE THAT BARELY SPOKE ENGLISH. DID ALL THE FRAUD FORMS, ETC, STILL NOTHING. THEN WE CALL AGAIN AND THEY SAY THEY DON’T HAVE A RECORD OF OUR ACCOUNT. NO ONE WILL LISTEN, OR TAKE THE TROUBLE TO ASSIST US IN FIGHTING THESE THIEVES.
Please add me to lawsuit. I’m fairly a new customer so I’m unaware so far to their practices
Multiple facebook charges appeared on my amex plat. Please add me
I am currently an AMX customer and have been for over 20 years.
please add me
add me
I have been a American Express member please add myself
I had same problem they never reimbursed me FM money missing out my account Serv account almost a 1000
00 and then again in July 2023 689
00 in lost money that magically disappeared . I put in a declaration of fraud which was a useless cause . The fraud department denied my claim both times and never gave me a provisional credit or any type of reimbursement. I send them supporting documentation of my proof that my identity was stolen and my account was compromised . American Express Serve needs to pay me my money back.