Vexus Fiber class action alleges company charges junk fee for internet service

Vexus Fiber class action lawsuit overview:

• Who: A Texas resident filed a class action lawsuit against Vexus Fiber. 
• Why: The plaintiff claims Vexus Fiber misleads consumers about the cost of its broadband internet service by charging a “junk fee” for access to its network.
• Where: The Vexus Fiber class action lawsuit was filed in Texas federal court.

A new class action lawsuit alleges Vexus Fiber misleads consumers about the cost of its broadband internet service by charging a “junk fee” for access to its network.

Plaintiff Colin LaCrue filed the class action complaint against Vexus Fiber LLC in a Texas federal court, alleging violations of state and federal consumer laws.

LaCrue alleges Vexus Fiber, a Texas-based internet service provider, deceives consumers by advertising low prices for its broadband internet service and then adding a “Network Access Fee” that inflates the true cost of the service.

The class action lawsuit claims Vexus Fiber’s fee is a mandatory charge that customers cannot opt out of, despite being described as a feature that “provides access to the Vexus network and technology.”

The complaint alleges the fee is simply a way for Vexus Fiber to charge customers more money without providing any additional value in return.

Vexus Fiber class action alleges fee is not disclosed to customers

According to the lawsuit, the fee can represent as much as 33% of the advertised cost of Vexus Fiber’s internet service, depending on the specific plan a customer selects.

The complaint alleges Vexus Fiber fails to adequately disclose the fee in its advertisements, leaving customers to discover the true cost of their internet service only after signing up or receiving their first bill.

LaCrue claims Vexus Fiber’s practice of adding the charge as a separate line item on bills is a “classic example” of a company-imposed “junk fee” and serves solely as a profit generator.

The lawsuit cites recent guidance from the Federal Trade Commission, which has cautioned against “misleading door openers” in internet service advertisements and proposed a rule to require fees like installation, activation, and equipment fees to be included in advertised prices.

LaCrue is looking to represent anyone who held an account for an internet service with Vexus and were charged a Network Access Fee. He is suing for violations of the Texas Deceptive Trade Practices Act and unjust enrichment and seeks certification of the class action, damages, fees, costs and a jury trial.

In 2024, Metronet was hit with a class action lawsuit alleging it uses fictitious low-price advertisements to bait-and-switch consumers into enrolling in its broadband internet service. 

What do you think of the claims in this Vexus Fiber class action lawsuit? Let us know in the comments.

The plaintiff is represented by Ryan L. Thompson and Ryan H. Anderson of Thompson Law LLP, Tyler B. Ewigleben and Christopher D. Jennings of Jennings PLLC and Jeffrey Kaliel and Sophia Gold of KalielGold PLLC.

The Vexus Fiber class action lawsuit is Colin LaCrue v. Vexus Fiber LLC, Case No. 3:24-cv-02842, in the U.S. District Court for the Northern District of Texas.

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