StubHub class action lawsuit overview:
- Who: Plaintiff Alexis Christensen is suing StubHub Holdings Inc.
- Why: Christensen alleges StubHub fails to honor its 100% ticket guarantee.
- Where: The StubHub class action was filed in Washington federal court.
StubHub Holdings is facing a new class action lawsuit that claims the ticket seller fails to honor its 100% ticket guarantee.
Plaintiff Alexis Christensen filed the class action complaint against StubHub on Oct. 9 in Washington federal court, alleging violations of state and federal consumer laws.
According to the lawsuit, StubHub misleads consumers with its “FanProtect Guarantee,” promising tickets will be delivered on time, valid for entry and comparable to those ordered, or else a full refund will be provided.
However, the lawsuit claims StubHub often fails to honor this guarantee, providing inferior tickets or refusing refunds even when better tickets are available on its platform.
The suit cites numerous complaints to the Better Business Bureau, alleging StubHub’s “routine” failure to fulfill its promises.
StubHub charges fees to both buyers and sellers on its platform, purportedly to support the FanProtect Guarantee, the class action lawsuit says. However, Christensen claims StubHub profits by charging consumers a premium for a guarantee it does not uphold.
Christensen says she purchased three tickets for Taylor Swift’s Eras Tour for about $14,000 through StubHub, only to be given inferior tickets just before the concert when her original tickets were unavailable.
Despite finding comparable tickets herself, Christensen claims StubHub refused to provide them, forcing her to use the inferior seats.
StubHub allegedly retains full purchase price even when tickets unavailable
The class action lawsuit alleges that StubHub retains the full purchase price from buyers and charges sellers when tickets are unavailable, profiting from fees on both sides of the transaction without honoring its guarantee.
Christensen seeks to represent anyone who purchased tickets through StubHub in the United States within the applicable statute of limitations period.
She is suing for violations of Washington’s consumer protection laws, intentional misrepresentation, common law fraud, fraudulent inducement and unjust enrichment and seeks certification of the class action, damages, fees, costs and a jury trial.
In 2024, StubHub was sued for allegedly violating the Americans with Disabilities Act by failing to make its website fully accessible to people who are blind or visually impaired.
What do you think of the claims made in this StubHub class action lawsuit? Let us know in the comments.
The plaintiff is represented by Bonner C. Walsh of Walsh PLLC.
The StubHub class action lawsuit is Christensen v. StubHub Holdings Inc., Case No. 2:25-cv-01957, in the U.S. District Court for the Western District of Washington.
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5 thoughts onTaylor Swift fan sues StubHub for failing to honor its ‘FanProtect Guarantee’
False Advertising is what it felt like to me.
This crooked behavior is unfortunately standard operating procedure in the business community.
I’d like to be added-my situation was a concert, the seller loaded the seating chart upside down, thinking I had a great price i grabbed tickets that turned out to be nosebleed, I never accepted them, they refused my refund, and i did not go to that show. i was planning my own suit, but this is spot on, correct. Please add me.
Happy I am not 🚫 only person with issues with Stub Hub. I bought ticket to be on television Baseball game. Seat said in description will be shown on television. I get to game realize they lied in description. Stubhub said they don’t guarantee description of seats out of there control.
Exactly
I am not alone. I bought ticket to be shown on tv behind home Plate. Because that is what description said. I went to game I was about 25 seats away not even close. Told I should be grateful I had a seat.