RealReal class action lawsuit overview:
- Who: Plaintiff Marvin Fadrigo filed a class action lawsuit against The RealReal, Inc.
- Why: Fadrigo claims the luxury consignment company charges consumers an unfair, deceptive and undisclosed “junk fee” on returned items.
- Where: The RealReal class action lawsuit was filed in California state court.
A new class action lawsuit accuses The RealReal, Inc. of charging consumers an unfair, deceptive and undisclosed $14.95 “junk fee” on returned items.
Plaintiff Marvin Fadrigo filed the RealReal class action complaint against The RealReal, Inc. on July 30 in a California state court, alleging violations of state consumer protection laws.
The RealReal is an online marketplace for users to buy and sell luxury goods that are purportedly authenticated by experts, with more than 38 million members, the lawsuit states.
Fadrigo argues The RealReal imposes a “Return Shipping and Processing Fee” (RSPF) of $14.95 on consumers who return items they’ve purchased.
The fee, Fadrigo argues, is not disclosed during the checkout process, and consumers are surprised when they are charged it upon making a return.
Fadrigo claims the fee is a “sham” and a “classic ‘junk fee’” that does not correspond to any actual shipping costs or “processing” work performed by The RealReal.
Fadrigo wants to represent anyone who was charged a RSPF by The RealReal within the applicable statute of limitations period. He demands a jury trial and requests damages, restitution and equitable relief for himself and all class members.
Class action: RealReal’s failure to disclose “return fee” is deceptive and unfair
Fadrigo argues The RealReal’s website does not disclose the RSPF during the checkout process, displaying only the purchase price and add-on taxes and fees.
The RealReal’s failure to disclose the return fee is deceptive and unfair, Fadrigo argues, because it manipulates consumers into paying a hidden junk fee.
The RealReal’s tactics are deceptive, unfair and illegal under California law, Fadrigo claims, and its undisclosed fee is precisely the type of “junk fee” that has come under government scrutiny in recent years.
Fadrigo argues the RSPF is inflated and far exceeds the actual cost to ship items back to The RealReal. He claims the company’s practice of imposing hidden and superfluous junk fees on unsuspecting consumers is intentionally deceptive, unfair and contrary to law.
Recently, food delivery company Uber Eats was hit with a lawsuit alleging the company charges a hidden service fee on delivery orders which is undisclosed until check out.
What do you think of the claims made in this The RealReal class action lawsuit? Let us know in the comments.
Fadrigo is represented by Jeffrey D. Kaliel, Amanda J. Rosenberg and Sophia G. Gold of KalielGold PLLC.
The RealReal class action lawsuit is Marvin Fadrigo, et al. v. The RealReal, Inc., Case No. 25STCV22523, in the Superior Court of the State of California, County of Los Angeles.
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25 thoughts onRealReal class action alleges company charges ‘junk fees’ on returns
Add me.
Please add me.
add me
Add me too! I used to order a lot of stuff from the real real. All the time. Not only for myself but for my family. Then they started adding these 1495 fees every time I turned around. They had a $14.95 fee for shipping no matter how much your order was which made it not worthwhile to order anything from them especially if you didn’t want to order $500 worth of merchandise every time. If I just wanted to buy one pair of shoes it wasn’t worth it because of that fee. And I’ve sent a few things back too and noticed this fee that I didn’t pay that much attention to it at the time but now that I’m reading this article yeah I’m upset about it. So I haven’t ordered from them and over a year because of their in position of these ridiculous new fees that have to be hurting their business because I used to buy lots and lots of stuff from them all the time and now I don’t buy anything from them.
Please add me, there’s so many things I wanted to return but was unable to because I would lose so much money on them
Hi, please add me! I was blocked from using the site because of fatphobic comments the customer support team sent me. They said I was returning to many items that didn’t fit even though I paid for returns.
Please add me finally we’re doing something about this company. They not only stole some of my items because they “don’t have record even though the account managers that come out probably have stole the items but all these fees and BS and selling fake Tiffany jewelry to me yeah
Hello Ang,
I started a NY Supreme Court case against The Real Real in March 2020 – Index # 100336/2020
After almost 6 years in court and over $250k in legal fees I finally have a trial date on January 13, 2026. We all need to be vocal against their disgusting fraudulent business practices.
Aly
Please add me. TRR must be stopped. Their return/ restocking fees are ridiculous.
Hello Tigran,
I started a NY Supreme Court case against The Real Real in March 2020 – Index # 100336/2020
After almost 6 years in court and over $250k in legal fees I finally have a trial date on January 13, 2026. We all need to be vocal against their disgusting fraudulent business practices.
I shop there all the time and just bought a rolax:(((( I hope its real!!!