RealReal class action lawsuit overview:
- Who: Plaintiff Marvin Fadrigo filed a class action lawsuit against The RealReal, Inc.
- Why: Fadrigo claims the luxury consignment company charges consumers an unfair, deceptive and undisclosed “junk fee” on returned items.
- Where: The RealReal class action lawsuit was filed in California state court.
A new class action lawsuit accuses The RealReal, Inc. of charging consumers an unfair, deceptive and undisclosed $14.95 “junk fee” on returned items.
Plaintiff Marvin Fadrigo filed the RealReal class action complaint against The RealReal, Inc. on July 30 in a California state court, alleging violations of state consumer protection laws.
The RealReal is an online marketplace for users to buy and sell luxury goods that are purportedly authenticated by experts, with more than 38 million members, the lawsuit states.
Fadrigo argues The RealReal imposes a “Return Shipping and Processing Fee” (RSPF) of $14.95 on consumers who return items they’ve purchased.
The fee, Fadrigo argues, is not disclosed during the checkout process, and consumers are surprised when they are charged it upon making a return.
Fadrigo claims the fee is a “sham” and a “classic ‘junk fee’” that does not correspond to any actual shipping costs or “processing” work performed by The RealReal.
Fadrigo wants to represent anyone who was charged a RSPF by The RealReal within the applicable statute of limitations period. He demands a jury trial and requests damages, restitution and equitable relief for himself and all class members.
Class action: RealReal’s failure to disclose “return fee” is deceptive and unfair
Fadrigo argues The RealReal’s website does not disclose the RSPF during the checkout process, displaying only the purchase price and add-on taxes and fees.
The RealReal’s failure to disclose the return fee is deceptive and unfair, Fadrigo argues, because it manipulates consumers into paying a hidden junk fee.
The RealReal’s tactics are deceptive, unfair and illegal under California law, Fadrigo claims, and its undisclosed fee is precisely the type of “junk fee” that has come under government scrutiny in recent years.
Fadrigo argues the RSPF is inflated and far exceeds the actual cost to ship items back to The RealReal. He claims the company’s practice of imposing hidden and superfluous junk fees on unsuspecting consumers is intentionally deceptive, unfair and contrary to law.
Recently, food delivery company Uber Eats was hit with a lawsuit alleging the company charges a hidden service fee on delivery orders which is undisclosed until check out.
What do you think of the claims made in this The RealReal class action lawsuit? Let us know in the comments.
Fadrigo is represented by Jeffrey D. Kaliel, Amanda J. Rosenberg and Sophia G. Gold of KalielGold PLLC.
The RealReal class action lawsuit is Marvin Fadrigo, et al. v. The RealReal, Inc., Case No. 25STCV22523, in the Superior Court of the State of California, County of Los Angeles.
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