Peek Travel class action lawsuit overview:
- Who: A New York woman filed a class action lawsuit against Peek Travel Inc.
- Why: She claims Peek Travel fails to disclose the total cost of tickets on its platform until after a consumer has selected their tickets.
- Where: The Peek class action lawsuit was filed in New York federal court.
A new class action lawsuit claims Peek Travel Inc. fails to disclose the total cost of tickets on its platform until after a consumer has selected their tickets.
Plaintiff Kayla Montgomery filed the class action complaint against Peek Travel Inc. on Feb. 4 in New York federal court, alleging violations of the New York Arts and Cultural Affairs Law and New York General Business Law.
Peek Travel is a software-as-a-service company that provides a platform for purchasing tickets to various places of entertainment in New York, including the Color Factory NYC, the Museum of Ice Cream and other museums and galleries, the lawsuit says.
However, Montgomery claims Peek Travel’s ticket purchase platform does not disclose the total cost of tickets, including all ancillary fees, until the final checkout page.
According to the lawsuit, the fees are listed under the ambiguous category “Taxes & Fees,” and Peek Travel allegedly does not provide a breakdown of how much goes to itself versus the place of entertainment, nor does it explain what the fees are for.
Peek Travel’s platform violates NY law, class action alleges
Montgomery claims Peek Travel’s platform violates New York Arts and Cultural Affairs Law, which requires operators of places of entertainment to disclose the total cost of tickets, inclusive of all ancillary fees, before the ticket is selected for purchase.
The law also mandates that the price of the ticket shall not increase during the purchase process. Montgomery claims Peek Travel’s platform not only fails to disclose the total cost upfront but also includes a countdown timer for consumers to complete the transaction, pressuring them to act quickly.
She argues this tactic has allowed Peek Travel to collect substantial sums of money from its customers.
Montgomery wants to represent anyone in the United States who bought tickets to places of entertainment located in New York state that used screens or sites “powered by Peek.com” or otherwise created in part by Peek Travel on or after Aug. 29, 2022.
She is suing for violations of the New York Arts and Cultural Affairs Law and New York General Business Law and is seeking certification of the class action, damages, fees, costs and a jury trial.
Meanwhile, consumers recently filed similar class action lawsuits against Chipotle, Uber and Dunkin’ claiming those companies also charged hidden or unlawful transaction fees for food items. In addition to the complaints, the Consumer Financial Protection Bureau recently released a report that found payment processing companies charge transaction fees for school lunch programs that often hit low-income families the hardest.
What do you think of the allegations made in this Peek class action lawsuit? Let us know in the comments.
The plaintiff is represented by Philip L. Fraietta of Bursor & Fisher P.A.
The Peek Travel class action lawsuit is Kayla Montgomery v. Peek Travel Inc., Case No. 1:25-cv-01015, in the U.S. District Court for the Southern District of New York.
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4 thoughts onPeek Travel class action lawsuit says ticket-buying platform hides fees
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I think this lawsuit is completely necessary and brilliant. There are so many companies out there that do this not just a few that were listed here. There are so many that I can list that do this as well. Not sure what all the laws are in every state according to these these kinds of situations, but I believe their situations that need to be addressed because it happens all the time and it happens everywhere. And quite frankly, it’s damaging to a consumer that is purchasing these these products on a regular basis to be led to believe that you’re purchasing something at a certain price and then you get to the register and they charge you something more is is completely tricking people.