New Navient Robocalls Lawsuit Filed Over Harassing Calls

A Mississippi woman recently filed a new Navient robocalls lawsuit, alleging she received dozens of unwanted calls from the loan company.

Navient is the largest student loan company in the U.S. The plaintiff, Barbara B., alleges that Navient called her in violation of the Telephone Consumer Protection Act (TCPA) around seventy-five times total, attempting to collect a debt.

According to the Navient robocalls lawsuit, these calls were made using an automatic telephone dialing system. Autodialers may dial numbers at random or in sequence, or may use a prerecorded voice, placing robocalls to consumers at random.

Barbara claims to have recognized the calls from Navient as robocalls because of a substantial pause after she answered but before a voice came on the line. This is often indicative of the use of an autodialing system.

Over a period of several years, Barbara claims to have told Navient to stop calling her, thereby revoking her consent for these calls to be placed. Yet Navient continued to places calls even after this point, the Navient robocalls lawsuit claims, meaning that these calls were made without the express permission required for such calls under the terms of the TCPA.

Therefore, the Navient robocalls lawsuit claims, Navient “knowingly and/or willfully harassed” Barbara—sometimes calling her phone number up to four times a day. The lawsuit alleges that using autodialers in this manner is the corporate policy of Navient, thought it violates the TCPA if a consumer has revoked their consent for such calls to be made.

TCPA Basics

The Telephone Consumer Protection Act, or TCPA, was first instigated in 1991. The TCPA was intended to protect consumers from unwanted solicitation through technology.

The TCPA has always focused on the placement of unwanted robocalls, or the use of an auto dialer or pre-recorded messaging system to contact consumers who have not given their explicit permission to receive such calls.

As new technology such as cell phones has emerged, the TCPA has further expanded to include text messaging as well.

Reporting Violations of the TCPA

Filing a lawsuit over unwanted autodialer calls like Barbara’s Navient robocalls lawsuit can help force companies to comply with TCPA rules. Successful plaintiffs may be entitled to a set amount of award money per individual violation.

According to the Federal Communications Commission, or FCC, reports of TCPA violations are extremely common. The FCC received more than 215,000 individual TCPA complaints in 2014 alone.

If you have received robocalls from a company without having given permission, you may be able to report these violations and receive compensation per violation.

Keep messages and phone records of the robocalls placed to your phone. In order for your TCPA lawsuit to be most effective, you will need proof of these violations.

The Navient Robocalls Lawsuit is Case No. 3:17-cv-00655-TSL-LRA, in the U.S. District Court for the Southern District of Mississippi, Jackson Division.

Join a Free TCPA Class Action Lawsuit Investigation

If you were contacted on your cell phone by a company via an unsolicited text message (text spam) or prerecorded voice message (robocall), you may be eligible for compensation under the Telephone Consumer Protection Act.

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