Lowe’s hit with class action over allegedly deceptive ‘free delivery’ claims

Lowe’s delivery fee class action overview:

• Who: Plaintiff Emileigh Harmon filed a class action lawsuit against Lowe’s Home Centers LLC.
• Why: Harmon claims Lowe’s fails to disclose that it adds a delivery fee to the total price of products sold online.
• Where: The Lowe’s delivery fee class action lawsuit was filed in North Carolina federal court.

A new class action lawsuit claims Lowe’s Home Centers fails to disclose that it adds a separate delivery fee to the total price of products sold online.

Plaintiff Emileigh Harmon claims Lowe’s misrepresents that it provides free delivery on online orders that meet a certain monetary threshold and that it determines delivery fees for all other online orders based on shipping method and total order weight.

However, Harmon alleges Lowe’s fails to disclose that it adds a separate delivery fee to the total price of its online products, meaning that the same product costs more when ordered through Lowes.com than it does when bought in the store.

“This hidden markup makes Defendant’s representation that its consumers are receiving ‘free’ delivery, or delivery based on shipping method and order weight, patently false,” the Lowe’s class action lawsuit says.

Harmon wants to represent a nationwide class and North Carolina and Tennessee subclasses of consumers who made a purchase for delivery or pickup through Lowes.com and paid more for a product than was charged by Lowe’s for the same product in store.

Lowe’s allegedly deceives consumers into making online orders

Harmon claims Lowe’s deceives consumers into making online orders that they otherwise would not make and has caused them to suffer monetary injury by paying more for items than they otherwise would have had they purchased those same items in store.

“By failing to clearly and prominently disclose the truth to consumers about the real price of online ordering, Defendant deceives consumers and gains an unfair upper hand on competitors that fairly disclose their pricing,” the Lowe’s class action lawsuit says.

Harmon claims Lowe’s is guilty of breach of contract and unjust enrichment and of violating the North Carolina Unfair and Deceptive Trade Practices Act and Tennessee Consumer Protection Act.

The plaintiff demands a jury trial and requests declaratory and injunctive relief and an award of compensatory, treble and punitive damages for herself and all class members.

In a separate class action, Lowe’s was sued for allegedly misleading consumers with perpetual discount advertising on certain products.

Have you ever purchased a product from Lowes.com? Let us know in the comments.

The plaintiff is represented by David M. Wilkerson of Wilkerson Justus PLLC, Scott Edelsberg of Edelsberg Law P.A. and Sophia G. Gold, Jeffrey D. Kaliel and Amanda J. Rosenberg of KalielGold PLLC.

The Lowe’s delivery fee class action lawsuit is Harmon v. Lowe’s Home Centers LLC, Case No. 3:26-cv-00119, in the U.S. District Court for the Western District of North Carolina.

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