Uber subscription lawsuit overview:
- Who: The Federal Trade Commission (FTC) filed a lawsuit against Uber Technologies, Inc. and Uber USA, LLC.
- Why: The FTC argues Uber enrolled customers in its Uber One subscription service without their consent and made it difficult for them to cancel.
- Where: The lawsuit was filed in California federal court.
A new lawsuit, filed by the Federal Trade Commission (FTC), alleges that Uber enrolled customers in its Uber One subscription service without their consent and made it difficult for them to cancel.
The FTC claims Uber failed to provide a simple method to cancel Uber One, employing a series of obstacles that compound to deter and prevent consumers from stopping recurring charges.
“For any consumer wishing to cancel Uber One, Defendants require them to take at least 12 different actions and navigate a maze of at least 7 screens,” the Uber subscription lawsuit says.
The Uber One subscription service, which costs $9.99 a month or $96 a year, also renews automatically and charges consumers’ credit cards or debits their bank accounts directly on a recurring basis, the Uber subscription lawsuit alleges.
FTC says Uber customer service is slow to respond to consumers
The FTC argues that consumers who attempt to cancel within 48 hours of their billing date have an even harder time, as they must take as many as 32 actions, navigate as many as 23 screens and contact an often slow-to-respond Uber customer service.
“In numerous instances, even when consumers are able to reach Uber’s customer service, the representatives take so long to respond to and effectuate consumers’ cancellation requests that consumers end up being charged again without their consent,” the Uber subscription lawsuit says.
The FTC claims Uber violated the FTC Act and the Restore Online Shoppers’ Confidence Act. It is demanding a jury trial and requesting injunctive relief and an award of monetary relief and all other just relief.
A consumer filed a class action lawsuit against Uber last year over claims the company illegally charged sales tax on delivery fees for food orders in Florida.
Have you been charged for an Uber One subscription without your consent? Let us know in the comments.
The FTC is represented by Paul Mezan, Stephanie Liebner and James Doty of the FTC.
The Uber subscription lawsuit is Federal Trade Commission v. Uber Technologies, Inc., et al., Case No. 3:25-cv-03477, in the U.S. District Court for the Northern District of California.
Don’t Miss Out!
Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join!
Read About More Class Action Lawsuits & Class Action Settlements:
Diagnosed with a brain tumor after using Depo Provera? Legal help is available
December 22, 2025 | Lawsuits to Join
61 thoughts onFTC sues Uber over deceptive billing and subscription cancellation practices
Yes .. Uber has done this several times and they are very elusive and it’s hard to get a hold of anyone in customer service
Please Add Mr.
I finally found the proof on My phone for bring charged by Uber One for several months that I never even had the app. Also I wanted to know if there’s anything that I can I can a couple years back on Uber driver stole my phone because I left it in his car and he took a phone call from the jail and actually told my boyfriend that he was going to mail it to his mom’s address which I don’t know why. He would even answer a phone call from Jail cuz he would never answer mine but he created a ticket at UPS stating that he was sending it but later when I went to check up at UPS because I never received the phone. It was just a ticket created but a phone was never sent to me and they never responded to me. I kept trying to contact Uber. I know they should have record of this whole situation. do