Uber subscription lawsuit overview:
- Who: The Federal Trade Commission (FTC) filed a lawsuit against Uber Technologies, Inc. and Uber USA, LLC.
- Why: The FTC argues Uber enrolled customers in its Uber One subscription service without their consent and made it difficult for them to cancel.
- Where: The lawsuit was filed in California federal court.
A new lawsuit, filed by the Federal Trade Commission (FTC), alleges that Uber enrolled customers in its Uber One subscription service without their consent and made it difficult for them to cancel.
The FTC claims Uber failed to provide a simple method to cancel Uber One, employing a series of obstacles that compound to deter and prevent consumers from stopping recurring charges.
“For any consumer wishing to cancel Uber One, Defendants require them to take at least 12 different actions and navigate a maze of at least 7 screens,” the Uber subscription lawsuit says.
The Uber One subscription service, which costs $9.99 a month or $96 a year, also renews automatically and charges consumers’ credit cards or debits their bank accounts directly on a recurring basis, the Uber subscription lawsuit alleges.
FTC says Uber customer service is slow to respond to consumers
The FTC argues that consumers who attempt to cancel within 48 hours of their billing date have an even harder time, as they must take as many as 32 actions, navigate as many as 23 screens and contact an often slow-to-respond Uber customer service.
“In numerous instances, even when consumers are able to reach Uber’s customer service, the representatives take so long to respond to and effectuate consumers’ cancellation requests that consumers end up being charged again without their consent,” the Uber subscription lawsuit says.
The FTC claims Uber violated the FTC Act and the Restore Online Shoppers’ Confidence Act. It is demanding a jury trial and requesting injunctive relief and an award of monetary relief and all other just relief.
A consumer filed a class action lawsuit against Uber last year over claims the company illegally charged sales tax on delivery fees for food orders in Florida.
Have you been charged for an Uber One subscription without your consent? Let us know in the comments.
The FTC is represented by Paul Mezan, Stephanie Liebner and James Doty of the FTC.
The Uber subscription lawsuit is Federal Trade Commission v. Uber Technologies, Inc., et al., Case No. 3:25-cv-03477, in the U.S. District Court for the Northern District of California.
Don’t Miss Out!
Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join!
Read About More Class Action Lawsuits & Class Action Settlements:
51 thoughts onFTC sues Uber over deceptive billing and subscription cancellation practices
This happened to me today. And I purposely didn’t sign up for Uber One due to the fact that I already spent enough money with Uber and Uber Eats. Even though the service the company provides is very helpful, their prices are exorbitant for no reason except to get rich off the people who rely on service. Yes I would love to get back something from Uber. As much as I use it and spend, I should have stick!
Recently just found out that I have been charged by UBER for the last three months for UBER*ONE. I have proof in the app that I DO NOT have this service, nor are there any receipts in the app that show I have been charged for this, but my bank statement clearly shows UBER ONE.