A recently filed class action lawsuit is claiming Ford Motor Company sold Ford, Lincoln and Mercury vehicles with a factory-installed GPS navigation system called SYNC that does not contain all the advertised features. As a result, the class action lawsuit alleges, consumers bought vehicles and paid for upgraded navigation systems based on erroneous advertisements.
The Ford navigation class action lawsuit alleges that Ford represented to the public through advertisements and materials that its SYNC navigation system factory-installed in many new Ford, Lincoln and Mercury model vehicles was a full-featured system that comes equipped with certain features. However, “the truth was different from what Ford represented. Ford’s SYNC system was not the full-featured system that Ford advertised. Rather, numerous features were lacking.”
The specific features the SYNC class action lawsuit says are missing are the Traffic, Directions and Information (TDI) feature and voice activation. These advertised features persuaded many consumers to buy these vehicles. Therefore, had they known the Ford SYNC navigation system did not actually offer these features, they would not have bought the vehicle or paid for system, the lawsuit alleges.
The Ford SYNC class action lawsuit is brought on behalf of all persons who purchased or leased a Ford-manufactured vehicle equipped with a SYNC navigation system in Illinois that did not include, and could not be updated to accommodate, the TDI package. It is seeking actual damages, punitive damages and other relief under the Illinois Consumer Fraud Act, Breach of Warranty, Common Law Fraud and Unjust Enrichment.
A copy of the Ford, Lincoln and Mercury SYNC Navigation System Class Action Lawsuit can be read here.
The case is Steven Rouse, et al. v. Ford Motor Company, Case No. 11-CH-20581, Circuit Court of Cook County, Illinois, County Department, Chancery Division.
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15 thoughts onFord SYNC GPS Navigation Class Action Lawsuit
I bought a 2012 Ford explorer and paid extra for sync that only worked a few years. I called Ford and they were rude and would not help.
I did not receive a check requested from Bank of America and now it is to late to have the check issued
Well with less than 50,000 miles on it my Ford Explorer limited does not have a working GPS or radio. 2017 year and they say nothing can be done. Good luck trying to fix it. It stopped working on a trip
Four years ago and now the warranty is up and they say they cannot fix it according to the service manager. He said many have bought the program Sirius but still won’t work. I won’t buy another Ford if they do not fix this.
It seems the electronics incorporated with the NAV system are all affected. My Sirius Radio went into an “update mode” that shut off my entire radio, AM, FM, CD player and Navigation.
When I took it to the Dealership I was told that it was caused by Sirius and I’d have to call them since it was a third-party component. I called Sirius and they said the radio was being interrupted by a Ford component and Ford needed to replace some relay.
I took it back to Ford and they told me I would have to leave the car for 2 days and the repair was not covered fully under my B to B warranty and I’d have to pay a $100 fee.
I again called Sirius and they maintained it was a Ford problem, however, they would sell me a portable radio that I could take with me in the car that has GPS except it was not in color.
I told them I would tell Ford of the offered resolution. Ford told me it was my choice. I told them I’d think it through. I started to research the internet and found a Ford Owners Forum. WOW! It seems that this is a very frequient problem with hundreds of Ford Owners that were all given the same excuse …. bring the car in for a total system reset …. $100 deductable if still in Warranty.
Further research revealed that the solution was to remove fuse 79 for 20 seconds, reinstall the fuse …. IT WORKS! Fixed the issue, costs nothing. Every time SIRIUS has an update the same thing happens, it’s a simple fix by removing fuse 79 and reinstalling.
FORD dealerships know this but will not admit they do.
This along with the NAV seem to be common to each other. If this qualifies to be added to the Class Action suite I would like to be included.