Houzz class action lawsuit overview:
- Who: Plaintiff Christine Carr filed a class action lawsuit against Houzz Inc.
- Why: Carr claims Houzz misleads consumers about its automatic subscription renewal and negative option billing practices.
- Where: The Houzz class action lawsuit was filed in Florida federal court.
A new nationwide class action lawsuit alleges that Houzz, an online platform that provides home design services, misleads consumers about its automatic subscription renewal and negative billing practices.
Plaintiff Christine Carr claims Houzz fails to adequately disclose that consumers will be automatically enrolled in, and charged for, a 12-month subscription that cannot be canceled once a free trial period ends.
Carr argues Houzz engages in unfair, deceptive and unconscionable practices with its automatic renewal subscription service in violation of state and federal consumer protection laws in each of the 50 states and the District of Columbia.
“Houzz’s practices are currently subject to increasing regulatory scrutiny nationwide, as federal and state authorities have begun taking action against similar deceptive auto-renewal practices,” the Houzz class action states.
Carr wants to represent a nationwide class and Florida subclass of consumers who were enrolled in an automatically renewing subscription for Houzz services under a Houzz Pro or Essential account.
Carr demands a jury trial and requests declaratory and injunctive relief and an award of compensatory, consequential, statutory, punitive and treble damages for herself and all class members.
Houzz fails to provide clear disclosure of automatic renewal terms, class action says
Carr argues Houzz fails to provide clear and conspicuous disclosure of all the material terms of its automatic renewal program. This includes that consumers must cancel at least 30 days before the end of their term to avoid automatic enrollment into another full year of service.
The plaintiff claims Houzz’s automatic renewal provisions are specifically not enforceable against Wisconsin business customers in that contracts should terminate at the end of their current term.
“Houzz’s own website acknowledges that it requires users to complete the remainder of their 12-month contract even when requesting cancellation,” the Houzz class action states.
In related news, Amazon’s Audible is facing a class action lawsuit alleging it enrolled customers in paid subscriptions without their consent and made cancellation difficult, leading to unauthorized charges linked to users’ Amazon accounts.
Have you been charged for a Houzz subscription you did not authorize? Let us know in the comments.
The plaintiff is represented by Timothy Sean Carr.
The Houzz class action lawsuit is Carr v. Houzz Inc., Case No. 3:25-cv-00503, in the U.S. District Court for the Middle District of Florida, Jacksonville Division.
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11 thoughts onClass action hits Houzz over ‘free trial’ that converts to yearlong subscription
Please add my name i listed my house twice on their server and was charged twice