Houzz class action lawsuit overview:
- Who: Plaintiff Christine Carr filed a class action lawsuit against Houzz Inc.
- Why: Carr claims Houzz misleads consumers about its automatic subscription renewal and negative option billing practices.
- Where: The Houzz class action lawsuit was filed in Florida federal court.
A new nationwide class action lawsuit alleges that Houzz, an online platform that provides home design services, misleads consumers about its automatic subscription renewal and negative billing practices.
Plaintiff Christine Carr claims Houzz fails to adequately disclose that consumers will be automatically enrolled in, and charged for, a 12-month subscription that cannot be canceled once a free trial period ends.
Carr argues Houzz engages in unfair, deceptive and unconscionable practices with its automatic renewal subscription service in violation of state and federal consumer protection laws in each of the 50 states and the District of Columbia.
“Houzz’s practices are currently subject to increasing regulatory scrutiny nationwide, as federal and state authorities have begun taking action against similar deceptive auto-renewal practices,” the Houzz class action states.
Carr wants to represent a nationwide class and Florida subclass of consumers who were enrolled in an automatically renewing subscription for Houzz services under a Houzz Pro or Essential account.
Carr demands a jury trial and requests declaratory and injunctive relief and an award of compensatory, consequential, statutory, punitive and treble damages for herself and all class members.
Houzz fails to provide clear disclosure of automatic renewal terms, class action says
Carr argues Houzz fails to provide clear and conspicuous disclosure of all the material terms of its automatic renewal program. This includes that consumers must cancel at least 30 days before the end of their term to avoid automatic enrollment into another full year of service.
The plaintiff claims Houzz’s automatic renewal provisions are specifically not enforceable against Wisconsin business customers in that contracts should terminate at the end of their current term.
“Houzz’s own website acknowledges that it requires users to complete the remainder of their 12-month contract even when requesting cancellation,” the Houzz class action states.
In related news, Amazon’s Audible is facing a class action lawsuit alleging it enrolled customers in paid subscriptions without their consent and made cancellation difficult, leading to unauthorized charges linked to users’ Amazon accounts.
Have you been charged for a Houzz subscription you did not authorize? Let us know in the comments.
The plaintiff is represented by Timothy Sean Carr.
The Houzz class action lawsuit is Carr v. Houzz Inc., Case No. 3:25-cv-00503, in the U.S. District Court for the Middle District of Florida, Jacksonville Division.
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12 thoughts onClass action hits Houzz over ‘free trial’ that converts to yearlong subscription
Subject: Information for Class Action Suit Against Houzz
I am reaching out to provide information regarding my experience with Houzz Pro, which I believe may be relevant to a potential class action lawsuit.
**Background:**
I have been a Houzz Pro member for 10 years. However, my experience over the past four years has been increasingly disappointing due to poor leads and lack of results.
**Key Details:**
– **Annual Review Discussion:** On December 12, 2024, during my yearly review call with my representative, Neglah Shah, I expressed my concerns about the poor performance of leads. I informed her that I would be selling my house in California and relocating to Portugal around May 2025. I made it clear that I intended to maintain my subscription at the current rate of $300 until my move, after which I would not require the service.
– **Agreement Confirmation:** Neglah agreed to this arrangement, and I felt assured based on our long-standing relationship.
– **Unauthorized Charges:** While the $300 monthly fee was honored until May 2025, I was shocked to discover charges of $547 starting in June 2025, which I did not authorize.
– **Attempts to Resolve:** After Neglah transitioned to another department, I contacted Houzz support and spoke with a new representative, Melanie Finkelstein. She falsely insisted that I had renewed my subscription for the year, despite my clear communication. When I requested supporting documentation, she provided a link for subscription cancellation for 2026 and a contract I did not sign. Additionally, she asked for proof that my company had closed, which I find irrelevant to our agreement.
– **Dispute with Credit Card Company:** I disputed the unauthorized charges with my credit card company beginning in June 2025. Despite this, Houzz has since engaged a collection agency to pursue the subscription fees. While I paid my dues until May 2025, I refuse to pay the subsequent fees totaling $1,642.50, which I did not authorize.
**Concerns:**
I believe that this situation reflects a broader pattern of unethical practices that may affect other Houzz Pro members. The treatment I have received is not only frustrating but also raises concerns about the company’s business practices.
I hope this information is helpful for your potential class action suit against Houzz. Please let me know if you need any additional details or documentation.
Thank you for your attention to this matter.
Sincerely,
Benelda (Peggy) Dupuis
Please add my name i listed my house twice on their server and was charged twice