Bank of America class action overview:
- Who: Plaintiff Kimberley Dennie filed a class action lawsuit against Bank of America.
- Why: The lawsuit claims Bank of America does not legitimately investigate fraud claims, instead sending out form letter denials making customers responsible for banking fraud.
- Where: The Bank of America fraud claims lawsuit was filed in federal court in North Carolina.
A consumer filed a class action lawsuit against Bank of America saying the bank does not legitimately investigate fraud claims, instead sending out form letter denials arguing its customers are responsible for banking fraud.
The lawsuit alleges that the company often denies Bank of America fraud claims — even when they are submitted properly — by claiming that fraudulent payments were actually made by an authorized card user.
“Despite Plaintiff’s request for an explanation and further review, and submitting a police report for the stolen card and fraudulent transactions, Bank of America mechanically rejected Plaintiff’s claim without performing a reasonable investigation and instead, issued form denial notices devoid of any factual findings or documentation from its alleged investigation,” the Bank of America class action says.
Bank of America class action: Legitimate fraud claims must be covered, lawsuit says
Congress determined that banks are required to pay for financial fraud reported by consumers in a timely manner, unless the bank can determine the charges were not fraud, the lawsuit says. Banks must write a detailed explanation and provide all available documentation to prove the charges are not fraud, allowing consumers to dispute the conclusions.
The Bank of America fraud claims responses attempt to flip the responsibility of proof and financial loss on the consumer, the lawsuit claims.
“Bank of America denies fraud claims for transactions it unilaterally deems to be ‘authorized’ by Plaintiff without providing any substantive explanation as to how or why it has satisfied its burden of demonstrating that the disputed charges were in fact authorized,” the lawsuit says.
A consumer filed a class action lawsuit against Bank of America claiming the company did not send required monthly statements to customers who fell behind on their home equity lines of credit.
Have you encountered fraud on your Bank of America card? Let us know in the comments.
The plaintiff is represented by David M. Wilkerson of The Van Winkle Law Firm, Andrew J. Shamis and Edwin E. Elliott of Shamis & Gentile PA, Sophia Goren Gold of Kalielgold PLLC and Scott Edelsberg of Edelsberg Law PA.
The Bank of America class action lawsuit is Dennie v. Bank of America Inc., Case No. 3:24-cv-454, in the U.S. District Court for the Western District of North Carolina Charlotte Division.
Don’t Miss Out!
Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join!
Read About More Class Action Lawsuits & Class Action Settlements:
533 thoughts onBank of America class action claims bank fails to properly investigate fraud claims
Add me
I have a closed account currently because of Bank of America negligence in doing a proper investigation on a company who charged my card fraudulently. It’s like they don’t care about their customers.
I most certainly have been dealing with fraud with them since 2020, harmed my credit then had an attempt last year where someone applied to open a bank account in my name with them.
I have a major fraud case against BOA please contact me
I kept getting mail about an account I supposedly had with BOA. I had never opened an account with them. I called them about it and gave them the acct#. They said they would handle it. I know it was fraud but they never called me back.
i have also had fraud when u submit a claim and it gets denied u have the right to see what evidence they based the denial . so i contacted the claims put another claim for them to rereview and then send me the evidence . they sent me back my bank statements . i clearly had been a victim they froze my account for fraud activity so how can they denie my claims with no evidence at all to base there decision. i was planning on contacting a lawyer
Yes, I have encountered this problem with BOA on more than one occasion.
Boa blamed me for fraud and I was the victim
Please add me… my situation is the exact same as hers!!
I have the same issue. BOA should not dismiss cases without proper investigations.
I have same case! I had to close my credit card with bank of America because they failed to investigate a fraudulent charge! The banco simple did not grant protection for fraudulent charges! Now, I don’t trust the bank and I closed my other credit cards and bank accounts!