Bank of America class action overview:
- Who: Plaintiff Kimberley Dennie filed a class action lawsuit against Bank of America.
- Why: The lawsuit claims Bank of America does not legitimately investigate fraud claims, instead sending out form letter denials making customers responsible for banking fraud.
- Where: The Bank of America fraud claims lawsuit was filed in federal court in North Carolina.
A consumer filed a class action lawsuit against Bank of America saying the bank does not legitimately investigate fraud claims, instead sending out form letter denials arguing its customers are responsible for banking fraud.
The lawsuit alleges that the company often denies Bank of America fraud claims — even when they are submitted properly — by claiming that fraudulent payments were actually made by an authorized card user.
“Despite Plaintiff’s request for an explanation and further review, and submitting a police report for the stolen card and fraudulent transactions, Bank of America mechanically rejected Plaintiff’s claim without performing a reasonable investigation and instead, issued form denial notices devoid of any factual findings or documentation from its alleged investigation,” the Bank of America class action says.
Bank of America class action: Legitimate fraud claims must be covered, lawsuit says
Congress determined that banks are required to pay for financial fraud reported by consumers in a timely manner, unless the bank can determine the charges were not fraud, the lawsuit says. Banks must write a detailed explanation and provide all available documentation to prove the charges are not fraud, allowing consumers to dispute the conclusions.
The Bank of America fraud claims responses attempt to flip the responsibility of proof and financial loss on the consumer, the lawsuit claims.
“Bank of America denies fraud claims for transactions it unilaterally deems to be ‘authorized’ by Plaintiff without providing any substantive explanation as to how or why it has satisfied its burden of demonstrating that the disputed charges were in fact authorized,” the lawsuit says.
A consumer filed a class action lawsuit against Bank of America claiming the company did not send required monthly statements to customers who fell behind on their home equity lines of credit.
Have you encountered fraud on your Bank of America card? Let us know in the comments.
The plaintiff is represented by David M. Wilkerson of The Van Winkle Law Firm, Andrew J. Shamis and Edwin E. Elliott of Shamis & Gentile PA, Sophia Goren Gold of Kalielgold PLLC and Scott Edelsberg of Edelsberg Law PA.
The Bank of America class action lawsuit is Dennie v. Bank of America Inc., Case No. 3:24-cv-454, in the U.S. District Court for the Western District of North Carolina Charlotte Division.
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533 thoughts onBank of America class action claims bank fails to properly investigate fraud claims
I called bank of america to open a billing dispute against an airline hoping they will get my money back but they instead opened a fraud claim and i ended up owning money to bank of america and my credit score was completely messed up they made my life miserable cause their incompetence and lack of professionalism. I tried to explain them that they made a mistake and they keep saying i own them money and my every time i opened a new claim to review my case get denied.. RIDICULOOOOOOOOOS
BOA got me several times with this and also made a false statement that my check would be available on a certain date and instead it wasn’t and I lost my capital one card because of BOA LYING TO ME WITH A VALID DEPOSIT RECEIPT. I was also accused of depositing a false check when really someone stole my card I filed fraud claim and they denied me and I had to pay it back and they claimed I was overdrawn thousands of dollars when I wasn’t.
My husband and I had our mortgage with these sub-humans. There was definitely a method to their madness. We were strung along in our hardship case and lied to until we had no choice other than a substantial lien against our property. Over 10 yrs now, and still live in same house and have every single piece of correspondence from that horrible, stressful BOA fiasco. Nothing but bankster gangsters imo.
My unemployment was managed by Bank of America and when someone digitally withdrew all my money after coming my card from a Bank of America ATM. Bank of America told me it would take 30-60 days to investigate. I told them there was no need to investigate because whomever took my money wouldn’t match my appearance and they should just check their surveillance tapes.
I had to contact the Consumer Finance Protection Bureau for a quicker resolution. However, I feel bad for the people who don’t know there’s that protective board. Please add me to the lawsuit.
The same happened to me 3 times in last 5 years. Only once did I get my money back.
Add me to fraud claims
Yes, include me, They transfered $1731 from my account to another. Told me to file a police report, they refused to tell me or the.poluce the account number ut was transfered too.
I lost $372450.78 in fraud where BOA and Truist deny any wrong doing and will not investigate or help to track down my money. They bounce off each other even though there is an FBI report and police report. Truist sent a letter citong all these UCC codes as to why they dont have to recover my money. Help. No one wants to help, no one wants to go up against the banks and in order to do something I have to shell out more money and the banks let the scammers walk out free with other peoples money.
I was incarcerated and all my cash disappeared from my account, thousands of dollars, and they told me they were fraudulent. How the hell is that possible when my name was the only name on the account. I want someone to contact me please.
They did the same to me I want to join the class action lawsuit I gave them proof I was scammed they sent me a letter I even reported to the BBB they need to be sued
Did the same to me as well. Cost me about 30 thousand dollars. Charges from different states on my credit card. Said charges were legitimate. I asked them how that’s possible then I never heard from the bank again. I went to the branch for help and nothing came of that. What a joke.
They did the exact same thing with my case