Bank of America class action overview:ย
- Who: Plaintiff Kimberley Dennie filed a class action lawsuit against Bank of America.ย
- Why: The lawsuit claims Bank of America does not legitimately investigate fraud claims, instead sending out form letter denials making customers responsible for banking fraud.
- Where: The Bank of America fraud claims lawsuit was filed in federal court in North Carolina.
A consumer filed a class action lawsuit against Bank of America saying the bank does not legitimately investigate fraud claims, instead sending out form letter denials arguing its customers are responsible for banking fraud.
The lawsuit alleges that the company often denies Bank of America fraud claims โ even when they are submitted properly โ by claiming that fraudulent payments were actually made by an authorized card user.
โDespite Plaintiffโs request for an explanation and further review, and submitting a police report for the stolen card and fraudulent transactions, Bank of America mechanically rejected Plaintiffโs claim without performing a reasonable investigation and instead, issued form denial notices devoid of any factual findings or documentation from its alleged investigation,โ the Bank of America class action says.
Bank of America class action: Legitimate fraud claims must be covered, lawsuit says
Congress determined that banks are required to pay for financial fraud reported by consumers in a timely manner, unless the bank can determine the charges were not fraud, the lawsuit says. Banks must write a detailed explanation and provide all available documentation to prove the charges are not fraud, allowing consumers to dispute the conclusions.
The Bank of America fraud claims responses attempt to flip the responsibility of proof and financial loss on the consumer, the lawsuit claims.
โBank of America denies fraud claims for transactions it unilaterally deems to be โauthorizedโ by Plaintiff without providing any substantive explanation as to how or why it has satisfied its burden of demonstrating that the disputed charges were in fact authorized,โ the lawsuit says.
A consumer filed a class action lawsuit against Bank of America claiming the company did not send required monthly statements to customers who fell behind on their home equity lines of credit.
Have you encountered fraud on your Bank of America card? Let us know in the comments.
The plaintiff is represented by David M. Wilkerson of The Van Winkle Law Firm, Andrew J. Shamis and Edwin E. Elliott of Shamis & Gentile PA, Sophia Goren Gold of Kalielgold PLLC and Scott Edelsberg of Edelsberg Law PA.
The Bank of America class action lawsuit is Dennie v. Bank of America Inc., Case No. 3:24-cv-454, in the U.S. District Court for the Western District of North Carolina Charlotte Division.
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533 thoughts onBank of America class action claims bank fails to properly investigate fraud claims
I lost over $10,000.00 because of this and nobody will help.
How do we be included in the suits?
Iโve been complaining for years about someone using my card. I finall took the bulk of my money out of that bank.
Add me I contact them they still said it was my fault no type of proof did not properly investigate it
Add me to your list because I have closed my account with them
Add me please!! Went thru the same Bโs with them
Please add me because several years ago they did the same thing to me. I had someone take some money out of my account without my permission and I they kept saying I was the one who did it but I wasnโt which caused me overdraft fees and late fees with the company who took the money out! I am on disability and I donโt draw very much money but I had to change banks to make sure it wouldnโt happen again! Plus my brother has been through the same thing!
Add me too
This happened to me and led me to mistrust banks in mass. It also was the catalyst to the extreme hardship that Iโve faced and continue to face now. Bank of America closed my account, caused me to be ineligible for other banks, and took my savings as well as the money that I had in my checkings. Together over a collective $12,000. After I reported it, had proof of my location, and had been a long standing customer of them. I would love to be included in this suit as it is ridiculous that they donโt have consequences and steadily steal from the people who entrusted them with their funds. This was all right before I headed to college and greatly effected the outcome of life at the time and even leading to now. I appreciate the person who was able to take action and hold them accountable. Iโd like to as well.
I am a customer of Bank of America and I donโt know why I still am. They deposited $21,000 into a wrong account. I have been fighting with them for over four years. I have to run around. They donโt send me the proper paperwork. They tell me I have to go into the branch. They donโt help me. They say I authorized a deposit to that bank account. I did not.