Bank of America class action overview:
- Who: Plaintiff Kimberley Dennie filed a class action lawsuit against Bank of America.
- Why: The lawsuit claims Bank of America does not legitimately investigate fraud claims, instead sending out form letter denials making customers responsible for banking fraud.
- Where: The Bank of America fraud claims lawsuit was filed in federal court in North Carolina.
A consumer filed a class action lawsuit against Bank of America saying the bank does not legitimately investigate fraud claims, instead sending out form letter denials arguing its customers are responsible for banking fraud.
The lawsuit alleges that the company often denies Bank of America fraud claims — even when they are submitted properly — by claiming that fraudulent payments were actually made by an authorized card user.
“Despite Plaintiff’s request for an explanation and further review, and submitting a police report for the stolen card and fraudulent transactions, Bank of America mechanically rejected Plaintiff’s claim without performing a reasonable investigation and instead, issued form denial notices devoid of any factual findings or documentation from its alleged investigation,” the Bank of America class action says.
Bank of America class action: Legitimate fraud claims must be covered, lawsuit says
Congress determined that banks are required to pay for financial fraud reported by consumers in a timely manner, unless the bank can determine the charges were not fraud, the lawsuit says. Banks must write a detailed explanation and provide all available documentation to prove the charges are not fraud, allowing consumers to dispute the conclusions.
The Bank of America fraud claims responses attempt to flip the responsibility of proof and financial loss on the consumer, the lawsuit claims.
“Bank of America denies fraud claims for transactions it unilaterally deems to be ‘authorized’ by Plaintiff without providing any substantive explanation as to how or why it has satisfied its burden of demonstrating that the disputed charges were in fact authorized,” the lawsuit says.
A consumer filed a class action lawsuit against Bank of America claiming the company did not send required monthly statements to customers who fell behind on their home equity lines of credit.
Have you encountered fraud on your Bank of America card? Let us know in the comments.
The plaintiff is represented by David M. Wilkerson of The Van Winkle Law Firm, Andrew J. Shamis and Edwin E. Elliott of Shamis & Gentile PA, Sophia Goren Gold of Kalielgold PLLC and Scott Edelsberg of Edelsberg Law PA.
The Bank of America class action lawsuit is Dennie v. Bank of America Inc., Case No. 3:24-cv-454, in the U.S. District Court for the Western District of North Carolina Charlotte Division.
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533 thoughts onBank of America class action claims bank fails to properly investigate fraud claims
Add me please
Yes finally definitely want to sign up for this!
Add me, i had a PS5 purchase , fraudulent situation, 550 dollars, and bank of america, didnt do anything, they actually charged me 50 dollars, cause of some junked up charge on my checking account, after having that account for over a year, for my online work. i saved that money to buy a ps5 and it was stolen , and the person that took it, was a BOA Customer, he was on Zella and he took my money via Zella , and they didnt even try to contact the person
Add me please
Add me please
Plz add me
Yes I had a business account with Bank of America, someone stole my information, put a $20,000 fraudulent check in it and tried to take money out of my account. They didn’t help with my claim AT ALL.
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It happen to me last month. Requested them to close account to stop the hackers from taking anymore money out and yet they didn’t do it. Had to spend several days and hrs with BofA to try and resolve issue. Had to open new acct. too..
Very interested! Never have I ever had a fraud claim denied before. And I had all the proof that the company that was charging my card for 18 months refused to provide the service (phone insurance) because the email they entered was incorrect and we could not access the “account” to file the claim for the phone. Run around after run around. The insurance company owed me 220$ and only wanted to refund me 170$ and I asked to speak to a supervisor and was told then they went back on the $170 refund offer and only wanted to refund 1 month of the insurance payment, and still not fix the phone. Phones were bought at sams club, through AT&T. They provided no physical receipt and said it would be emailed. Also signed up for the deal insurance that was sold and pushed with the plan. It was through Allstate. They charged my card there for it. The same card used to pay for the fees, etc & phones.
I decided to let the bank handle it because I tried with no avail. I never received any refund from Allstate. And I did receive a letter from BOA stating it was authorized charges. When I had email proof Allstate said the account I was paying for wasn’t mine and for security purposes they couldn’t tell me what name it was. Nor could they fix the issue and make my account up to date with months worth long payments. They did nothing but send a denial for my claim. No other card company treats me as a scam artist. BOA does not care about their customers.
Bank of America stole $776 from my account and refuse to give it back or sell me the recorded conversations on the phone for evidence
Yes! This just happened to me for the second time last week for $740.! Please add me
15 years ago someone stole money out of my bank of America checking account at one of their atms and a local Walmart. Their investigators told me that they deleted the footage and that I needed to pay the overdraft. Then put me on the chex systems so that I was unable to have a checking account for years. They put me in serious financial harm and a lot of mental anguish. I would love to be a part of this suit.