Amazon Prime customers sue, say ‘purchased’ movies can disappear

Amazon class action lawsuit overview:

• Who: Plaintiff Lisa Reingold filed a class action lawsuit against Amazon.com Services LLC.
• Why: The plaintiff claims Amazon misled customers about their rights to digital content purchased through the Amazon Prime Video platform.
• Where: The Amazon class action lawsuit was filed in Washington federal court.

A new class action lawsuit alleges Amazon misled customers about their rights to digital content they purchased through the company’s Amazon Prime Video platform.

The lawsuit, filed by Plaintiff Lisa Reingold on Aug. 21 in Washington federal court, claims Amazon misrepresented the nature of the consumer’s ownership rights of digital goods during the purchase process on its Amazon Prime Video platform.

Reingold argues Amazon advertised that consumers could “buy” or “purchase” digital copies of movies and TV shows, yet failed to disclose that they were actually only receiving a limited license to access the content that can be revoked at any time.

“Amazon misrepresents the nature of the consumer’s ownership rights of digital goods during the purchase process,” the Amazon class action says.

Reingold wants to represent a class of California consumers who purchased digital audiovisual works from Amazon.

Class action: Amazon failed to comply with new California law

Reingold claims Amazon failed to comply with a new California digital property rights transparency law that became effective on Jan. 1, 2025.

The law requires sellers to either obtain an affirmative acknowledgment from consumers about the limited nature of their purchase or provide a clear and conspicuous statement that buying the digital goods is a license.

The plaintiff argues Amazon buried the license disclaimer in fine print at the bottom of the purchase confirmation screen, which she claims did not meet the standards set by the statute for a clear and conspicuous notice.

Reingold claims Amazon is guilty of violating California’s Unfair Competition Law, False Advertising Law and Consumer Legal Remedies Act.

The plaintiff demands a jury trial and requests declaratory and injunctive relief, an award of damages and restitution and disgorgement of profits in an amount to be determined at trial.

In July this year, a Washington federal judge granted class certification to a lawsuit alleging Amazon Alexa enabled devices recorded and stored conversations without users’ knowledge or consent.

Have you ever purchased digital content through Amazon Prime Video? Let us know in the comments.

Reingold is represented by Wright A. Noel of Carson Noel PLLC and Philip L. Fraietta and Stafan Bogdanovich of Bursor & Fisher P.A.

The Amazon Prime Video class action lawsuit is Reingold v. Amazon.com Services LLC, Case No. 2:25-cv-01601, in the U.S. District Court for the Western District of Washington.

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