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The Chrysler Group LLC, which is now known as FCA US LLC, was hit with an amended class action lawsuit in a New Jersey federal court, alleging that the 2014 Jeep Cherokees have defective transmissions that are wrought with problems.
Plaintiff Stacy Oquendo, who lives in New Jersey, says in her Jeep Cherokee class action lawsuit filed on Aug. 6 that she purchased her Jeep Cherokee in April 2014, which she has since had “repeated problems” with.
“The repair history reflects complaints of the transmission not shifting properly, and other transmission problems,” the class action lawsuit says.
Because of the transmission problems she claims her Jeep Cherokee has faced, Oquendo says that “she has lost the use of her vehicle for repair, the value of the vehicle is diminished because of its frequent and persistent problems, and the vehicle poses safety concerns to the driver and occupants.”
The New Jersey woman claims that her Jeep Cherokee has faced an “abnormal” amount of “transmission, problems, malfunction, and failure.”
And she claims that she’s not the only 2014 Jeep Cherokee owner that has had these types of problems. Oquendo cites various publications that have reported on the transmission problems occurring in other 2014 Jeep Cherokees as well.
The Jeep Cherokee class action lawsuit cited Car and Driver as one such publication that has cited similar transmission problems: “At least 12 out of 30 complaints submitted thus far to the National Highway Traffic Safety Administration cite poor shift quality, including transmissions that held gears for too long or suddenly shifted into neutral.”
The industry magazine says that “Chrysler delayed the Cherokee’s launch last fall by several weeks to make last-minute fixes to the new transmission and then released two technical service bulletins,” which included “an entire step-by-step process to recalibrate the adaptive software to better match the owner’s driving style.”
These fixes, Car and Driver explains, are “supposed to smooth out shifts from first to second and second to third.”
The publication added that in its “reviews of a four-cylinder and various V-6 Cherokees, we noticed erratic behavior from the nine-speed. It would deliver crisp, well-timed shifts on some occasions, yet on others would respond with slurred and delayed changes.”
Oquendo says that the problems described by Car and Driver are the problems that both she and other potential Class Members have experienced.
However, the Jeep Cherokee class action says that instead of acknowledging “the problem Chrysler has proceeded to deny and/or conceal the problem and directed its dealers to provide deceptive, false, or misleading explanations for the failure to provide warranty coverage and reimbursement.”
The New Jersey woman is charging Chrysler with breach of express warranty, breach of implied warranty of merchantability, fraud, violating the Consumer Fraud Act, and violating the Magnuson-Moss Act.
Oquendo is looking to represent a class of 2014 Jeep Cherokee owners who purchased their vehicles in New Jersey, New York, Delaware and Connecticut, have experienced transmission problems with their vehicles, have had to pay for rental vehicles during repairs, and have also been hurt because of the loss of use and diminished value of their vehicles.
The Jeep Cherokee class action lawsuit was first filed in in a New Jersey state court in May, but Chrysler had the Jeep Cherokee class action lawsuit transferred to the federal court because there were cross-state issues.
Oquendo is represented by Howard A. Gutman of the Law Office of Howard A. Gutman.
Chrysler is represented by Thomas R. Curtin of Graham Curtin PA.
The Jeep Cherokee Class Action Lawsuit is Oquendo v. Chrysler Group LLC, Case No. 3:15-cv-05056 in the U.S. District Court for the District of New Jersey.
UPDATE: The Jeep Cherokee Transmission Class Action Lawsuit was dismissed on May 2, 2016.
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158 thoughts onChrysler Hit With Jeep Cherokee Class Action Over Transmission Problems
I purchased a 2014 jeep Cherokee brand new with 11 miles right off the showroom floor in December of 2014. In iMarch of 2015 the transmission went out as I was on the interstate the more I pressed on the pedal the slower my car went until I coasted to the side of the interstate and it came to a complete stop. I had to have my car towed back to the dealership. They said it was the transmission. After leaving my car there, and the transmission was repaired this happened a lot of times throughout the years. This should not have happened to me with a brand new car. Transmission module has had me stranded several times. I was not for warned about this problem and it has been a nightmare for me. I’ve also had electrical problems and problems with the car starting and cutting off. I’ve taken it to the dealership several times complaining about the transmission to no avail of them fixing it because it has a hard shift before my warranty ran out with them. Now my transmission is gone and I am trying to get them to repair it something that messed up while it was under their warranty. I will never buy another Chrysler in my life and don’t recommend anyone to buy a Chrysler Jeep ever.
I have a 2014 jeep cherokee and have been having problems with it for two months now they say its my transmission. Is there something that can be done in Canada?
I have a 2015 Cherokee and my transfer case bolts sheared off and went into my transmission. Haven’t found any recall about this happening and I have been told I will be responsible for the repairs. Just wondering if this is a common issue at all, or if anyone has had the same issue. Any information is greatly appreciated.
I have a 2015 Jeep Trailhawk and have had multiple issues (bumps, grinds and groans) with the transmission. I’ve taken it back to the dealership but since the transmission isn’t doing anything at the time they tell me there is nothing they can do. The latest incident the car wouldn’t even move and the transmission light went on along with a warning light telling me to have the transmission serviced, after a few minutes I finally was able to move the vehicle. I had to wait two days before the dealership could look at it and by the time I got it there the warning lights were all gone and the transmission is working fine. So again they tell me there is nothing they can do. My powertrain warranty expires in about two months. What can I do?
2015 Jeep Cherokee Trailhawk. I have a transmission problem. It jerks really hard when putting it into drive or stepping on the gas at a red light. Or sometimes just as I pick up speed on the highway. Brought it back to them 3 times. Nothing wrong. I received some class action paper in the mail about them having to give money back or an extended warranty if I buy it, but I can’t find the paper anywhere. I was hoping to get something off the internet to put me in the right direction. If you have any information on this or just a phone number please let me know. I would greatly appreciate it. Thanks
I have also had numerous problems with my Cherokee. It is in the shop now, The website for the settlement is FCATransmissionSettlement.com Claims must be submitted by May 15, 2019.
i have had been complaining about my transmission to the dealership for the past 3 years and have been told the same bs there is nothing wrong with your transmission and that it was fine . No its not fine when your driving 55 mph entering the freeway and the vehicle lunges and jerks so hard throwing you up against the steering wheel . they have reprogrammed the software and module and nothing changes the dealership has had my vehicle for 2 weeks and they still say nothing is wrong however when i drove it yesterday going 30 mph transmission jerked again .
I have the same problem. Brought it back to them 3 times. Nothing wrong. I received some class action paper in the mail about them having to give money back or an extended warranty if I buy it, but I can’t find the paper anywhere. I was hoping to get something off the internet to put me in the right direction. If you have any information on this or just a phone number please let me know. I would greatly appreciate it. Thanks
2014 JEEP SRT
major tapping in engine and trans would slip , after i was getting the round around i trade the vehicle in for a Toyota , just a little update i was told that there has been 100s of engine complaints with the SRT