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A new class action lawsuit was filed against Loews Hotels over an alleged data breach that exposed the personal information of those who booked a room between Aug. 29, 2016 and March 9, 2017.
Lead plaintiff, Mignon Jackson, alleges in the class action lawsuit that the online booking system, SynXis Central Reservations system (CRS), Loews Hotel uses was breached and the personal information of those who booked through CRS was collected by an unauthorized third party.
“The security breach compromised hotel customers’ full name, credit and debit card account numbers, card expiration dates, card verification codes, emails, phone numbers, addresses, and other private identifiable information,” alleges the Loews class action lawsuit.
The plaintiff says that he and others who booked at Loews through the CRS system were exposed to the risk of identity theft and fraud. Additionally, Jackson claims that he had to take extensive remedial steps to protect himself from future loss.
“Indeed, all of the Class Members are currently at a very high risk of direct theft, and prophylactic measures, such as the purchase of credit monitoring, are reasonable and necessary to prevent and mitigate future loss,” states the Loews Hotels class action lawsuit.
The plaintiff alleges that his personal information was accessed by hackers shortly after the breach. Jackson says he was forced to buy credit monitoring services and is still at future risk of harm.
According to the Loews data breach class action lawsuit, the CRS system facilitates hotel reservations for more than 35,000 properties. The plaintiff says that although the breach started in August 2016 and CRS notified Loews on June 6, 2017, the hotel did not notify customers until over a month later on July 28, 2017.
Jackson accuses Loews Hotels of maintaining an inadequate system to protect the personal information of its customers, despite the well-known threat of data theft by hackers. Further, says the plaintiff, simply reimbursing those whose personal information was exposed is not enough.
“Plaintiff and the Class Members now face years of constant surveillance of their financial and personal records, monitoring, and loss of rights,” points out the Loews Hotels data breach class action lawsuit. “The Class is incurring and will continue to incur such damages in addition to any fraudulent credit and debit card charges incurred by them and the resulting loss of use of their credit and access to funds, whether or not such charges are ultimately reimbursed by the credit card companies.”
The plaintiff seeks to represent a nationwide Class of people who booked rooms at any of Loews Hotels from Aug. 29, 2016 to March 9, 2017, as well as a California subclass. The Loews Hotels class action lawsuit accuses the company of breach of implied contract, negligence, violations of California business law, the California Data Breach Act, and breach of covenant of good faith and fair dealing.
Jackson is seeking punitive and exemplary damages as well as a court order requiring Loews Hotels to disgorge wrongfully obtained revenues and an injunction requiring Loews to use appropriate methods and policies to protect consumer data.
The plaintiff is represented by Bobby Saadian of Wilshire Law Firm and J. Paul Gignac of J. Paul Gignac Esq. APC.
The Loews Hotels Data Breach Class Action Lawsuit is Jackson v. Loew’s Hotels, et al., Case No. 5:18-cv-00827, in the U.S. District Court for the Central District of California, Eastern Division.
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