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MetroTix Class Action Lawsuit Alleges Deceptive Refund Policy
By Dominic Rivera
A class action lawsuit is claiming that St. Louis ticket broker MetroTix made millions of dollars through bait-and-switch refund policies.
Lead plaintiff Benjamin Hallmeier alleges that MetroTix’s tactics include failing to notify ticket buyers of its cancellation policy, changing its cancellation policy after selling tickets, and refusing to refund full purchase price for canceled events.
MetroTix was established in 1989 and markets itself as the most comprehensive ticket agency in the St. Louis area. It offers ticket sales online, on the phone and through ticket outlets.
Hallmeier cited his experience with Metrotix in the class action lawsuit, alleging that he spent $232 on tickets to a concert that was canceled but was only refunded $198.
“Upon information and belief, the receipt of the refund contained the following statement: ‘All tickets are non-refundable and non-exchangeable,” the Metrotix class action lawsuit states. “In the event of a show cancellation, only the face-value of the ticket will be refunded.”
According to the class action lawsuit, the language contained in MetroMix’s cancellation terms, which is found in paragraph 20 and “is only available after a purchase is made or a refund is given, is deceptive and differs significantly from the language used in the purchase policy.” Hallmeier contends that the cancellation terms used the phrase “face value of the ticket” as opposed to “face value of your purchase,” which was used in the Purchase Policy.
Hellmeier claims that it is deceptive for MetroTix to inform customers that it will refund the face value of the purchase when only a partial refund is given.
The class action lawsuit estimates that since 2009 the ticket broker sold tickets to more than 50 events that have been canceled and affected about 200,000 customers.
Hallmeier is seeking actual and punitive damages for violations of the Missouri Merchandising Practices Act and breach of contract.
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