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California Customers Question Vistaprint.com Charges
By Amanda Antell
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Online ecommerce giant Vistaprint.com has faced multiple class action lawsuits over allegedly deceptive business practices. California consumers may qualify for a new class action lawsuit that’s being investigated now.
Vistaprint.com is one of the top online suppliers of customizable marketing materials and printed products, which include business cards, websites, banners, t-shirts, and more. In 2012, the company processed over 27 million orders, and acquired more than 9 million new customers. Vistaprint credits itself with acquiring new customers because of their promotions providing free business cards, Vistaprint free shipping, and other deals attached to its online printing services.
Unfortunately, these very promotions have landed the ecommerce company in hot water in the past from plaintiffs who say the company falsely claimed these promotions to be free, but back-tracked on what they said and charged the customers fees. Plaintiffs in a previous Vistaprint class action lawsuit stated that if they had known they were going to be charged for these services, then they never would have agreed to get them. The company was accused of using the plaintiffs’ credit card information to make unauthorized charges to them, and overcharged for their services.
For a while, Vistaprint.com had gotten away with this practice without any repercussions; customers either didn’t pursue the matter, or the charges went unnoticed. That all changed in 2005, when the California Superior Court approved a class action lawsuit settlement between Vistaprint.com and several California plaintiffs, who claimed that the company’s excessive shipping-and-handling fees were a violation of California state law. While Vistaprint never admitted to any of the allegations, the company agreed to offer free business cards through a Vistaprint coupon code as part of class action settlement.
Another Vistaprint class action lawsuit was dismissed in 2009. According to court documents, Vistaprint had enrolled its customers into a membership reward program without their consent by transferring their credit card information to a third party that billed them a monthly fee. To this day, some consumers still complain of being charged after canceling their subscription with the Vistaprint rewards program. Others have stated that the charges ceased for a year after canceling the subscription, but then the charges unexpectedly started again.
If you’re a California resident and purchased products from Vistaprint.com within the past four years, you may be eligible to join a new class action lawsuit against the company. It’s absolutely free to participate. Learn more at the Vistaprint Class Action Lawsuit Investigation now.
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Updated August 12th, 2013
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All class action and lawsuit news updates are listed in the Lawsuit News section of Top Class Actions
3 thoughts onCalifornia Customers Question Vistaprint.com Charges
I ordered business cards from these scammers. I paid for the cards, and got them, no problem there. But the company went on charging my bank card $20/month indefinitely. I never agreed to that. I tried repeatedly to contact them and cancel, but no luck. I had to cancel payment on my bank card end. I got a message or two saying payment was declined and I figured screw ’em. I ignored them. But now, two YEARS after that, I get an email from them saying, again, that payment was declined. Two years after stopping payment, they’re STILL trying to bill my bank card. And these scammers have the baldfaced gall to email me about the problem. If there’s a new class action against these low-lifes, I want on it.
my wife and I ordered some new address labels not realizing we signed up for a monthly fee. total garbage website.
my wife and I ordered some new address labels not realizing we signed up for a monthly fee. total garbage website.