Comcast Service Protection Program Lawsuit Filed by Washington AG

Robert W. Ferguson, Attorney General of Washington State, along with Assistant Attorneys General Daniel Davies and Joel Delman have filed a Comcast Service Protection Program lawsuit alleging the company has violated Washington’s Consumer Protection Act (“CPA”).

The Comcast Service Protection Program lawsuit alleges Comcast violated the CPA “over 1.8 million times through unfair and deceptive acts and practices relating to its Service Protection Plan, service call fees it charges consumers, and deposit it obtained from consumers.”

The Service Protection Plan (“SPP”) offered by Comcast was allegedly designed to allow consumers to avoid service call fees if they experienced a problem that would have necessitated an on-site visit from a Comcast technician.

As part of the service plan, Comcast promised that consumers would “[E]njoy worry-free maintenance of all inside wiring for your cable TV, high-speed Internet and phone services. In addition, you’ll enjoy knowing that you’re covered for service calls related to customer-owned equipment connected to Comcast services and on-site education about your products.”

Despite touting its program as comprehensive, the Comcast Service Protection Program lawsuit argues that the scope of repairs actually covered is very narrow.

“For example, despite advertising to consumers that the SPP covers all “inside wiring,” the SPP does not include wiring inside the walls of a residence – wiring that constitutes most of the inside wiring and the majority of customers’ homes,” the lawsuit reads.

The lawsuit goes on to argue that “although Comcast claimed the SPP covers all service calls related to customer-don’t equipment, it does not cover any actual repairs relating to customer equipment. It simply covers the technician visiting the customer’s house and declaring that the customer’s equipment is broken.”

The SPP marketed by Comcast also included a provision for covering service calls that were related to Comcast equipment and wiring located outside the home of the customer.

“However, these issues are already covered for free by Comcast’s Customer Guarantee Promises,” the Comcast Service Protection Program lawsuit states.

In addition to the aforementioned allegations of CPA violations set forth by the service protection plan, the State of Washington also alleged CPA violations relating to service calls and credit checks.

“Contrary to this promise, Comcast charge thousands of Washington customers for service calls that resulted from a Comcast equipment or network problems, including issues with Comcast HDMI and component cables, Comcast cable cards, and the installation of drop amplifiers, which fix Comcast signal problems,” the Comcast Service Protection Program lawsuit alleges.

With respect to credit screening, the lawsuit alleges “Comcast obtained a deposit from thousands of Washington customers with high credit scores, revealing that they improperly ran credit checks on customers who paid a deposit to avoid the credit check, and/or improperly collected deposits from customers who were not required to pay a deposit.”

The Comcast Service Protection Program lawsuit is seeking a permanent injunction enjoining and restraining Comcast from continuing to engage in the unlawful conduct that has been alleged in the lawsuit. It is asking the court to assess civil penalties, provide restitution to consumers and provide any additional relief as deemed appropriate.

Filing a Comcast Service Protection Program Lawsuit

If you have purchased the Comcast Service Protection Plan in any state under the expectation that your plan would cover service calls or wiring repairs that turned out to not be covered as part of the program, you may be entitled to take legal action.

An attorney will review your case at no charge and can help you decide if filing a Comcast service protection lawsuit is right for you.

The Washington State Comcast Service Protection Program Lawsuit is State of Washington v. Comcast Corp., filed in Washington Superior Court for King County.

Join a Free Comcast Service Plan Class Action Lawsuit Investigation

If you purchased the Comcast Service Protection Plan expecting that it would cover wiring repairs or service calls that weren’t actually covered by the program, you may be entitled to compensation. It’s absolutely free to participate, so act now!

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