Amerigroup Insurance in Hot Water for TCPA Violations

Amerigroup Insurance is facing numerous allegations of sending spam text, from customers who allegedly did not give consent to receive the text messages.

The healthcare insurance giant routinely reaches out to policy members using text messaging. But some customers have complained they began receiving unwanted text messages from Amerigroup Insurance before or never even giving consent.

Even though Amerigroup Insurance is facing criticism for this practice now, this communication method has worked for the company in the past.

According to a recent study published in May 2015, Amerigroup Washington was experiencing great success in booking annual physical appointments through reminder texts.

However, the data collected from the customers in this study had given prior consent to receive text messages from Amerigroup Insurance.

The complaints reported by customers indicate the Amerigroup Insurance spam text was sent to them without receiving the policyholders’ consent.

Under federal consumer protection laws, it is illegal for a company to send unwanted text messages or make unwanted phone calls without gaining the customer’s consent.

Overview of TCPA Amerigroup Insurance Allegations

All companies in the United States must adhere to the Telephone Consumer Protection Act (TCPA), which prevents companies from using automated dialing systems to make calls or send texts to customers.

The Act also requires companies to gain the customer’s consent before making any calls or messages, and must provide instructions to stop the communications.

The TCPA was enacted in the early 1990s, after Congress received numerous complaints from consumers regarding spam telephone calls.

Under the TCPA text messages are considered calls to cellphones, which means that companies must treat text messages with the same sensitivity as phone calls. Unwanted text messages, are considered just as great of a nuisance than phone calls because they also cost the consumer money and they are unwanted communications.

Prior consent should be collected from a prior written agreement signed by the customer, with none of the messages deviating from the consent form.

In addition, companies must also include instructions for customer to discontinue the unwanted text messages, along with adhering to the company’s do not call registry.

Customers who are receiving text spam from Amerigroup Insurance, should retain all record of these messages and other communications to document the alleged TCPA violations.

Companies found in violation of the TCPA can range between $500 to$1500, with the larger being intentional violation.

Amerigroup Insurance customers who receive unwanted text spam may be eligible to file legal action for TCPA violations. Potential claimants should contact a specialized lawyer, to determine if they have a claim.

Join a Free Amerigroup Text Spam Class Action Lawsuit Investigation

If you received a text message (text spam) from Amerigroup insurance, you may be eligible for compensation under the Telephone Consumer Protection Act.

Get a Free Case Evaluation Now