By Lori Waite  |  January 30, 2026

Category: Lawsuits to Join

A class action investigation is examining charges for shipping protection fees

Annoyed frustrated online customer using laptop
(Photo Credit: fizkes/Shutterstock)

Were you charged a fee for “Shipping Protection” on your online purchase? You may have legal options. Fill out the form on this page to see if you qualify to participate in a class action lawsuit investigation.

During the checkout process on retail websites, shipping or package protection fees are described as coverage for damage, loss or theft of the packages you order.

Online retailers often partner with order protection providers, such as Route, OrderProtection.com, Seel, LABL, Redo, Extend, or Navidium, to offer this service for a fee. However, the shipping protection service offerings may not comply with the law. These allegedly unlawful fees are typically added during the online checkout process.

A law firm working with Top Class Actions is investigating these fees. This class action lawsuit investigation aims to help online shoppers recover potential unlawful “shipping protection” charges.

Do you qualify?

If you ordered items online and were charged a fee for shipping protection, you may be eligible to take legal action and seek compensation.

To check whether you may qualify, review your order confirmation emails and receipts. Look closely for charges related to shipping protection fees. These charges are often listed as:

  • Order Protection
  • Shipping Protection
  • Package Protection
  • Shipping Insurance

These charges may also be listed under the shipping protection provider’s name, such as:

  • Route
  • Seel
  • LABL
  • Redo
  • Extend
  • Navidium
  • OrderProtection

You may have also received a separate email from the shipping protection provider shortly after making your purchase. Try searching your inbox for emails from Route, OrderProtection.com, Seel, LABL, Redo or Extend.

If you see a shipping protection charge or a follow-up email from a shipping protection provider, complete the form on this page to see whether you qualify to recover potentially unlawful package protection fees.

The law firm responsible for the content of this page is: Hattis Law PLLC; Bellevue, WA; 425-658-9055; www.hattislaw.com.

Many online retailers partner with third-party companies to offer what’s commonly referred to as shipping protection or package protection. This optional add-on is typically marketed as coverage for packages that are lost, damaged or stolen during shipping.

Below are some of the most widely used shipping protection providers, along with examples of retailers that may have partnered with them:

Route – used by TOM FORD Fashion, Reebok, Champion, Volcom, Eyebuydirect and others
OrderProtection.com – used by RIPNDIP, OLLY, Oh Polly, SKATIE, Milk Snob and others
Seel – used by Backcountry and others
LABL – used by Electric Picks, ECOVIBE, Nutricost, Joe Boxer and others
Redo – used by POPFLEX, Toys R Us, Kirby Allison, Bambi Baby and others
Extend – used by Bed Bath & Beyond and others
Navidium – used by Nail Mart USA and others

See If You Qualify

Join an unlawful shipping protection fees class action lawsuit investigation

Filling out this form is quick and easy. It only takes a few minutes to see if you qualify.

After you fill out the form, an attorney(s) or their agent(s) may contact you to discuss your legal rights.

The choice of a lawyer is an important decision and should not be based solely on advertisements.

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