Unauthorized shipping fees are hitting online shoppers
Did you unknowingly pay for shipping protection? If a fee for shipping insurance or package protection was automatically added to your order without your consent, you may qualify to join a class action lawsuit. Fill out the form on this page to learn more.
More and more online shoppers are finding unexpected charges on their receipts — fees labeled as “shipping insurance” or “package protection” that they never knowingly agreed to. These charges are often quietly added to your cart during the checkout process.
In numerous cases, the charges are automatically applied without clear disclosure or an easy way to opt out, leaving consumers paying extra for a service they did not request.
If this has happened to you, you may be eligible to join a class action lawsuit and seek compensation for shipping fees.
Do you qualify?
You may qualify to join a class action lawsuit if you meet all of the following:
- You currently live in California, Maryland, New Jersey, or New York.
- You purchased something online.
- A shipping insurance or package protection fee was added at checkout.
If you were charged without your clear consent, you may be entitled to compensation. Fill out the form on this page for a free case review and to learn more about your legal rights.
Fill out the form on this page for more information.
The law firm responsible for the content of this page is: KalielGold PLLC; Washington, D.C.; 202-350-4783; kalielgold.com
What is shipping insurance?
In the world of online shopping, many retailers partner with third-party companies to offer what’s commonly called shipping protection or package protection. This optional service is intended to cover lost, damaged or stolen packages.
Below are some of the most widely used shipping protection providers and examples of retailers that add these fees at checkout:
- LABL – used by Nutricost, Joe Boxer, Diane von Furstenberg, Lafferty Daniels, and Sunwarrior
- Navidium – used by Marcella NYC, Missio Mercantile, and KURU Footwear
- Onward – used by Laundry Sauce, Birchbox, Boobie* Superfoods, Cann, Pashion Footwear, and Case-Mate
- Route – used by TOM FORD Fashion, Champion, and Bananas at Large
- SavedBy – used by DedCool, Skullcandy, ALOHA Collection, The Skinny Confidential, and Hot Ones
- ShipInsure – used by Davines, Maeve, Ekster, and Cotopaxi
Although shipping protection can be helpful in certain situations, issues arise when these fees are added without clear consent or when shoppers don’t realize they are paying extra for the service.
How shoppers get misled by automatic shipping protection fees
While many online retailers now offer shipping insurance or package protection, some add these fees in ways that can easily mislead shoppers.
Instead of clearly asking whether a customer wants the extra coverage, the charge may be preselected by default, blended into the order summary, or added late in the checkout process without a clear explanation. In some cases, these fees are still applied even when a retailer advertises “free shipping.”
This creates a confusing and sometimes deceptive checkout experience, especially when the protection fee appears to be another standard shipping charge.
To make matters worse, the option to remove the fee is often difficult to find, hidden in small text or not offered at all — leaving customers with little control over whether they pay for the service.
As a result, shoppers may complete an order without realizing they paid extra for a service they never actively selected or consented to. If this has happened to you, you are not alone — and you may have grounds to seek reimbursement or compensation.
How to join a class action lawsuit for unauthorized shipping fees
If you are concerned that you were charged for package protection, the first step is to review your recent online purchase records, including receipts, order confirmations and shipping emails. It is possible that these automatic shipping protection fees were added without their knowledge.
These fees may be labeled “shipping protection,” “package protection,” “green shipping protection,” or “shipping insurance.” If you did not actively select the service, you may have been billed without proper consent.
If this has happened to you and you live in California, Maryland, New Jersey or New York, you may be eligible to join a class action lawsuit seeking compensation for deceptive or unauthorized fees. To find out whether you qualify, simply fill out the form on this page. You will receive a free case evaluation and learn whether your experience meets the criteria for this investigation.
Fill out the form on this page to see if you qualify for a free case evaluation.
See If You Qualify
Join a hidden shipping fees class action lawsuit investigation
Filling out this form is quick and easy. It only takes a few minutes to see if you qualify.
After you fill out the form, an attorney(s) or their agent(s) may contact you to discuss your legal rights.
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