Samsung Galaxy phone users report phones rendered inoperable by a recent update
Did your Samsung Galaxy S22, S22+ or S22 Ultra mobile phone get stuck in a boot loop after a software update? You may qualify to join a Samsung lawsuit and seek compensation. Fill out the form to learn more.
Software updates are designed to improve device performance, but some Samsung users found their Galaxy S22, S22+, or S22 Ultra phones completely inoperable after a recent mandatory software update.
Many users reported endless reboot loops, repeated crashes and data loss following the update. When they sought help, they faced further frustration as Samsung allegedly refused to cover repairs under the device warranty.
According to a recent class action lawsuit, Samsung allegedly knew about these issues before or shortly after the update was released but failed to warn consumers, halt the rollout or provide effective, no-cost remedies. If your Galaxy S22 device was affected, you may be eligible to join the Samsung lawsuit and pursue compensation.
Do you qualify?
If you purchased a Samsung Galaxy S22, S22+, S22 Ultra or another Samsung Galaxy model mobile phone and experienced critical technical issues after a software update, you may qualify to join a Samsung Galaxy lawsuit. This class action could help you recover compensation for repair costs, replacement devices and more.
Please fill out the form to see if you qualify.
Fill out the form on this page for more information.
Common software problems reported by Galaxy S22 owners
In the fall of 2024, Samsung rolled out a mandatory software update for all Galaxy S22 devices, including the S22+ and S22 Ultra phone models. Shortly after installing the One UI 6.1.1 update, many users reported that their phones became completely inoperable.
The update allegedly triggered an endless reboot loop — also known as a boot loop — causing devices to crash and restart repeatedly. This issue occurs so frequently that users cannot perform basic tasks or access essential phone functions. In many cases, the repeated crashing also led to data loss, leaving owners without access to important photos, messages, and files.
According to the Samsung lawsuit, the company knew these devices were vulnerable to this kind of software failure but proceeded with the rollout anyway — without warning users or providing an immediate fix.
How do you fix the Samsung boot loop issue?
Many Samsung Galaxy S22 mobile phone owners have tried to fix the boot loop problem on their own. Standard troubleshooting steps — such as performing a soft reset, clearing the cache or booting into Safe Mode — may temporarily stop the reboot cycle, but the issue often returns once the phone restarts.
Others have attempted a factory reset or manual firmware reinstall to restore functionality. However, these fixes can result in complete data loss and are not guaranteed to solve the problem permanently.
Some users report that after contacting Samsung support, they were told the issue was not covered under the device warranty, leaving the customer to pay for costly third-party repair services or even purchase a replacement phone.
Because the problem appears to have originated from a mandatory software update, Samsung’s alleged refusal to cover related repairs has left many users frustrated and looking for legal recourse.
How to join the Samsung Galaxy S22 class action
If your Samsung Galaxy S22, S22+ or S22 Ultra mobile phone was critically impacted by the One UI 6.1.1 update, you may be eligible to join the Samsung Galaxy lawsuit. This class action may help affected users pursue compensation for the cost of the phone, related repair expenses and other damages.
To determine your eligibility, please fill out the form on this page. A legal representative will review your submission and may contact you with further information about the Samsung lawsuit.
Fill out the form on this page to see if you qualify for a free case evaluation.
The law firm responsible for the content of this page is: Schonbrun Seplow Harris Hoffman & Zeldes, LLP, 858-999-1995, sshhzlaw.com
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