See if you qualify to pursue compensation for your defective TV
Did the screen of your Roku TV or TCL Roku TV go black while the audio continued to play? Many users report similar issues, and now, users are taking action against Roku and TCL. Fill out the form on this page to seek legal help for defective Roku and TCL Roku televisions and see if you qualify to join the Roku class action.
Numerous customers have reported persistent issues with their Roku or TCL Roku TVs. For many users, the screen malfunctions, showing a black, white, or flashing display, while the audio continues to play, and in some cases, the televisions stop functioning altogether. Unfortunately, the manufacturers are not repairing or replacing these defective televisions, leaving consumers with limited options.
A TCL and Roku class action lawsuit investigation is now underway. If you have experienced this issue with your Roku TV or TCL Roku TV, you might be qualified to join the lawsuit and potentially seek compensation.
Do you qualify?
If you purchased a Roku TV or a TCL Roku TV and experienced a screen that stopped working, you may be eligible to join the TCL and Roku class action. Fill out the form on this page to find out if you qualify.
Fill out the form on this page for more information.
The law firm responsible for the content of this page is: Schonbrun Seplow Harris Hoffman & Zeldes, LLP, 310-396-0731, sshhzlaw.com
What customers are experiencing with Roku and TCL Roku TVs
Screen defects make it impossible to watch TV
Many Roku and TCL Roku TV owners have reported similar problems across various models. In most cases, the television screen suddenly goes black while the audio continues to play. Others describe a flashing or completely white screen that makes the TV impossible to watch. In some cases, TCs are rendered inoperable.
When the problem occurs, users often contact customer support for help. While some are able to restore their screens through troubleshooting, many others say the issue persists despite following every suggested fix, leaving them with a defective television and no reliable solution.
Arbitration agreement locks users out of their TVs
In addition to hardware issues, Roku and TCL Roku TV customers report another frustration: updated Terms of Service that appear directly on-screen. Reports indicate the device becomes unusable until users agree to the new arbitration clause, which waives the right to sue Roku or join a class action lawsuit.
Is the black screen defect covered by a Roku or TCL warranty?
Unfortunately, the black screen defect is often not covered under either company’s warranty. Roku’s warranty typically applies only to its streaming hardware, not to the television’s display or other components.
TCL offers a limited one-year warranty on its TVs, but that window often closes before the issue occurs. Many consumers report that the black screen problem develops within the first two years of ownership — just outside the warranty period.
Some users say that when they contacted customer service, they were told the issue was not covered, leaving them with little manufacturer support.
How to join the Roku and TCL TV class action lawsuit
If you purchased a Roku TV or a TCL Roku TV that experienced a black screen while the audio continued playing, you may be eligible to join the TCL and Roku class action lawsuit. Joining the lawsuit could allow you to seek compensation for the defective television and related losses.
To get started, please fill out the form on this page. A legal representative will review your submission and may contact you with next steps.
Fill out the form on this page to see if you qualify for a free case evaluation.
See If You Qualify
Join a Roku and TCL TV class action lawsuit investigation
Filling out this form is quick and easy. It only takes a few minutes to see if you qualify.
After you fill out the form, an attorney(s) or their agent(s) may contact you to discuss your legal rights.
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