Some online retailers may have added additional shipping insurance, packaging charges or processing fees you did not expect.
If you were charged for shipping protection, package insurance, packaging charges or processing fees you did not expect, you may qualify to participate in a class action lawsuit investigation for hidden shipping fees.
What to know about the hidden shipping fees class action lawsuit investigation
- Core Issue: Attorneys are investigating whether online retailers added unexpected shipping fees, shipping insurance, shipping protection, package protection, package insurance, processing fees or other checkout charges without providing clear notice or giving consumers a meaningful opportunity to decline the charges.
- Who it Affects: California residents who made an online purchase and were charged unexpected shipping charges, processing fees, shipping insurance or package protection fees during checkout.
- Harm/Impact: Consumers may have been misled into paying these hidden shipping fees, resulting in unexpected out-of-pocket charges.
- Legal Status: Attorneys are actively investigating claims.
- Take Action: If you were charged unexpected shipping fees, shipping insurance, package protection or processing fees when shopping online, complete the form on this page to find out if you qualify to participate in this class action investigation.
What is the unexpected shipping fee class action lawsuit investigation about?
Attorneys are investigating potential class action claims involving shipping fees that may have been added to online purchases without clearly explaining the charge or obtaining consumer consent.
These claims allege that:
- Unexpected shipping fees, processing fees, package protection or other shipping-related charges may have been added during checkout without being clearly disclosed.
- Shipping insurance, shipping protection, package insurance, package protection or similar charges may have been automatically added to an order or presented in a way that made them difficult to remove or decline.
- Consumers may not have been given a clear opportunity to review or decline these charges before completing their purchase.
These alleged practices may have caused California consumers to pay shipping fees or other charges they did not knowingly authorize, potentially violating California consumer protection laws.
Who qualifies for the hidden shipping action lawsuit investigation?
You may qualify to take legal action for unexpected shipping charges if the following apply:
- You made an online purchase.
- You lived in California at the time of the purchase.
- You paid an unexpected or unexplained shipping fee, including shipping insurance, shipping protection, package protection, package insurance, processing fee, packaging fee or other shipping-related charge.
Time limits may apply. Do not wait to check whether you may qualify.
The law firm responsible for the content of this page is: The Kick Law Firm, APC; Los Angeles, CA; 310-395-2988; kicklawfirm.com.
Case updates
Legal status as of June 2026
- Attorneys are actively investigating potential class action claims on behalf of California consumers who were charged hidden or undisclosed shipping fees.
- Several companies have previously faced class action lawsuits alleging that consumers were charged unexpected shipping fees, package protection charges or other checkout fees. These include True Classic Tees, Fanatics, Loft, Ann Taylor and others.
This page was last reviewed and updated in June 2026 to reflect the latest case developments.
What are package protection fees?
Package protection — also known as package insurance, shipping protection or shipping insurance — is an optional service that may be offered during online checkout. These services are typically marketed as protection against lost, stolen or damaged packages.
While package protection can be a legitimate service, concerns arise when these charges are automatically added to a purchase or consumers are not given a meaningful opportunity to decline.
Some online retailers offer their own version of this service. Others partner with third-party companies to offer shipping protection during checkout. Some third-party companies that provide shipping or package protection services include:
- Extend
- LABL
- Navidium
- OrderProtection.com
- Redo
- Seel
What are processing fees?
Some online retailers charge processing fees, packaging fees or other service charges in addition to standard shipping costs. These fees may be intended to cover order fulfillment, packaging, payment processing or other business expenses.
This lawsuit investigation is examining whether these charges were clearly disclosed before consumers completed their purchases.
Why California consumers may have stronger protections
California has some of the nation’s strongest consumer protection laws. These laws are designed to help protect consumers from unfair or deceptive business practices, including situations where unexpected fees are added to an online purchase without the consumer realizing it.
If you are a California resident who paid an unexpected shipping fee, shipping insurance, package protection, processing fee or other shipping-related charge during an online purchase, you may qualify to participate in this lawsuit investigation. Complete the form on this page to see whether you may qualify.
Fill out the form on this page to see if you qualify for a free case evaluation.
After you fill out the form, an attorney(s) or their agent(s) may contact you to discuss your legal rights.
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