Were you charged return fees, return shipping fees and restocking fees after being promised an “easy” or “hassle-free” return?
You may qualify if an online retailer promoted “Easy Returns,” “Hassle-Free Returns” or similar language, and you were later charged a fee when you returned your purchase.
What to know about the return fees, return shipping fees and restocking fees class action lawsuit investigation
- Core Issue: Attorneys are investigating online retailers that use phrases like “Easy Returns,” “Hassle-Free Returns” or other language promoting a straightforward return process, but then charge shoppers return fees, return shipping fees and restocking fees.
- Who it Affects: Online shoppers who returned a purchase and were charged a return shipping fee, restocking fee, processing fee or another online return fee.
- Harm/Impact: Shoppers may have received less money back than expected after being charged return fees.
- Legal Status: Attorneys are actively investigating claims involving potentially misleading return practices.
- Take Action: Fill out the form on this page to see if you may qualify to join this online returns lawsuit investigation.
What is the return fees lawsuit investigation about?
Attorneys are investigating online retailers that promote their return process using phrases such as “Easy Returns” and “Hassle-Free Returns” but charge customers a fee when they return a purchase.
These claims allege that:
- Retailers use return-related marketing that gives shoppers the impression they will not be charged to return a purchase.
- Shoppers were charged return shipping fees, restocking fees, processing fees or other return-related costs.
- These practices may violate consumer protection laws.
If you completed an online return and were charged a refund fee after seeing this type of return messaging, you may qualify to take part in a return fees lawsuit investigation.
Who qualifies for the online return lawsuit investigation?
You may qualify for the return fees lawsuit investigation if the following apply:
- You purchased a product from an online retailer.
- You saw “Easy Returns,” “Hassle-Free Returns” or other messaging that gave you the impression you would not be charged to make a return.
- You returned part or all of your purchase.
- You were charged a return shipping fee, restocking fee, processing fee or another online return fee.
- Your purchase and return occurred within the last three years.
Time limits may apply. Do not wait to check whether you may qualify.
Legally reviewed by: Amanda Rosenberg
Litigator, KalielGold PLLC
The law firm responsible for the content of this page is: KalielGold PLLC; Washington, D.C.; 202-350-4783; kalielgold.com.
Case updates
Legal status as of October 2026
- Attorneys are actively investigating claims against online retailers that use “Easy Returns,” “Hassle-Free Returns” or other messaging to promote an easy return process but charge consumers return fees.
This page was last reviewed and updated in October 2026 to reflect the latest case developments.
Which online retailers are part of the refund fee investigation?
The return fees lawsuit investigation is not limited to any specific retailer or type of product. Some of the online retailers that attorneys are currently looking into include:
- AG Jeans
- American Eagle
- Anthropologie
- Article
- Buck Mason
- Burrow
- Cara Cara
- Clare V.
- Cole Haan
- COS
- Everlane
- J.Jill
- L’AGENCE
- Lands’ End
- LE JEAN
- Madewell
- Maje
- MILLY
- Parachute
- Ramy Brook
- Ruggable
- Tanya Taylor
- Veronica Beard
However, this list is not complete. Attorneys are investigating other online retailers that use “Easy Returns,” “Hassle-Free Returns” or other easy-return messaging but charge shoppers a fee when they return a purchase.
Fill out the form on this page to see if you qualify for a free case evaluation.
After you fill out the form, an attorney(s) or their agent(s) may contact you to discuss your legal rights.
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