$1.1M [24]7.ai overtime wages class action settlement

Customer service representatives may receive payments from a $1.1 million [24]7.ai settlement resolving claims the company did not pay all owed overtime wages.

The settlement benefits current and former hourly paid customer service representatives who worked for [24]7.ai between Feb. 15, 2020, and June 15, 2024.

According to the wage and hour class action lawsuit, [24]7.ai failed to pay customer service representatives all of the overtime and straight pay wages owed. The company allegedly violated state and federal laws.

[24]7.ai is an AI customer service platform and software company.

[24]7.ai hasn’t admitted any wrongdoing but agreed to pay $1.1 million to resolve the overtime class action lawsuit.

Under the terms of the [24]7.ai settlement, workers will automatically receive a payment based on the number of weeks they worked during the class period. These workweek calculations were calculated using payroll and employee records. Class members should have received these workweek totals and settlement payment estimates in their settlement notices.

The deadline for exclusion and objection is Sept. 19, 2024.

The final approval hearing for the settlement is scheduled for Nov. 14, 2024.

No claim form is required to benefit from the [24]7.ai settlement. Class members who do not exclude themselves will automatically receive a settlement payment, though eligible workers have until Sept. 19, 2024, to challenge the number of workweeks assigned to them in their mailed settlement notice.

Who’s Eligible

Current and former hourly paid customer service representatives who worked for [24]7.ai between Feb. 15, 2020, and June 15, 2024

Potential Award

Varies

Proof of Purchase

N/A

Exclusion Deadline

09/19/2024

Case Name

Jarrett v. [24]7.ai Inc., Case No. 23-cv-00677-EMC, in the U.S. District Court for the Northern District of California

Final Hearing

11/14/2024

Settlement Website

24-7settlement.com

Claims Administrator

[24]7 Settlement
c/o Atticus Administration
PO Box 64053
St. Paul, MN 55164
24-7Settlement@atticusadmin.com
888-848-8947

Class Counsel

Kevin J Stoops
SOMMERS SCHWARTZ PC

Defense Counsel

John V Picone III
Jennifer S Coleman
Elaisha Nandrajog
SPENCER FANE LLP