Noom autorenewal and cancellation policy $56M class action settlement

EDITOR’S NOTE: This content has been sponsored and edited for clarity in collaboration with the sponsor.

Who Qualifies: The settlement Class (which includes two Subclasses) is made up of anyone who purchased an autorenewing Noom Healthy Weight subscription through the company’s website or mobile app between May 12, 2016, and Oct. 6, 2020, while in the United States and did not receive a full refund or chargeback on their subscription payments.

Potential Award: An approximate payment of $167 for Subclass A Members, $30 for Subclass B Members

Proof of Purchase Required: No

Claim Deadline: 6/24/2022

Weight-loss program Noom has agreed to a $56 million settlement to resolve class action claims regarding its autorenewal and cancellation policy.

The Class is made up of anyone who purchased an autorenewing Noom Healthy Weight subscription through the company’s website or mobile app between May 12, 2016, and Oct. 6, 2020, while in the United States and did not receive a full refund or chargeback on their subscription payments. Those who purchased their Noom subscriptions through the Apple iTunes or Google Play stores are not part of the Class.

The Class has been divided into two Subclasses.

According to the company’s website, Noom helps people lose weight through “a combination of psychology, technology, and human coaching.”

Plaintiffs in the class action lawsuit accused Noom of violating consumer protection law by not clearly disclosing the Noom Healthy Weight subscription autorenewal offer terms and by not providing a simple way to cancel the subscription online.

Noom has not admitted any wrongdoing and maintains that its autorenewal and cancellation practices were at all times lawful but has agreed to resolve the claims with a settlement.

Under the terms of the settlement, Noom will pay $56 million and provide another $6 million in subscription fee credits.

Payments are expected to be approximately $167 for Subclass A Members and $30 for those in Subclass B, excluding any subscription fee credits.

Subclass B Members also will be eligible to choose one free month of Noom’s Healthy Weight product, which will not reduce their cash award. This free month will be available to the first 100,000 Subclass B Members who file a valid claim form.

Those who have a Healthy Weight subscription when the free month is redeemed will receive an additional month on their subscription. Those who are not subscribers when the credit is redeemed will receive a voucher or promo code for a single month of a non-automatically renewing subscription.

Class Members may have received a notice about this settlement via email, Facebook, or Instagram. Those who did not receive a notice and think they qualify for this settlement should visit the settlement website or call 1-844-999-2466.

In addition to the monetary relief, Noom also has agreed to alter certain business practices for two years.

A final fairness hearing in the Noom settlement is scheduled for July 11, 2022.

The deadline for Class Members to exclude themselves from or object is June 24, 2022.

The deadline to submit a claim is June 24, 2022.

Who’s Eligible

Anyone who purchased an autorenewing Noom Healthy Weight subscription through the company’s website or mobile app between May 12, 2016, and Oct. 6, 2020, while in the United States and did not receive a full refund or chargeback on their subscription payments.

The Class has been divided into two Subclasses.

Subclass A includes Class Members who either never completed their Noom enrollment but were charged; enrolled but there is proof they never used Noom post-trial; there is proof they used Noom during the trial but not after being charged for a subscription; there is proof they used Noom two times or fewer after the trial; there is proof they stopped using Noom after day 58 of the subscription; they received a partial refund of any payments for the Healthy Weight Subscription; or they were a California resident when they signed up for the Healthy Weight Subscription.

Any Class Member who does not fit that description belongs to Subclass B.

Potential Award

$30 to $167.

Payments are expected to be approximately $167 for Subclass A Members and $30 for those in Subclass B, excluding any subscription fee credits.

Subclass B Members also will be eligible to choose one free month of Noom’s Healthy Weight product, which will not reduce their cash award. This free month will be available to the first 100,000 Subclass B Members who file a valid claim form.

Proof of Purchase

No proof of purchase is required.

Claim Form

NOTE: If you do not qualify for this settlement do NOT file a claim.

Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is not a Settlement Administrator). If you don’t qualify for this settlement, check out our database of other open class action settlements you may be eligible for.

Claim Form Deadline

06/24/2022

Case Name

Nichols, et al. v. Noom Inc., et al., Case No. 1:20-CV-03677-KHP in the U.S. District Court for the Southern District of New York

Final Hearing

07/11/2022

Settlement Website

NoomClassSettlement.com

Claims Administrator

Noom Settlement
c/o Settlement Administrator
1650 Arch Street, Suite 2210
Philadelphia, PA 19103
1-844-999-2466
Questions@NoomClassSettlement.com

Class Counsel

WITTELS MCINTURFF PALIKOVIC

Defense Counsel

COOLEY LLP