Audible class action overview:
- Who: Plaintiffs Renee Viveros and Christine Bias filed a class action lawsuit against Audible, Inc.
- Why: Plaintiffs claim that Audible automatically charges monthly or yearly subscription charges without properly disclosing the auto-renewal.
- Where: The Audible class action was filed in Superior Court in King County, Washington.
Plaintiffs Renee Viveros and Christine Bias filed a class action lawsuit regarding Audible’s auto-renewal subscriptions claiming that the scheme violates California’s Automatic Renewal Law, which requires clear and conspicuous disclosure of terms before the subscription begins and the requirement of affirmative consent.
The Audible class action applies to all consumers who enrolled in Audible while in California.
Businesses must also provide easy subscription cancellations through a “prominently located” cancellation feature or “immediately accessible” pre-written cancellation email. Audible does not clearly make the Audible subscriptions terms available and then automatically charges consumers anywhere from $7.95 to $229.50 for monthly or yearly charges on their credit or debit cards, according to the Audible class action.
“When it automatically enrolls customers in the Audible Subscriptions, Defendant fails to make required disclosures or obtain these authorizations,” the Audible class action claims. “And Defendant’s uniform cancellation process utilizes a complex, multi-step cancellation procedure that incorporates a survey before consumers can effectuate their cancellation.”
Audible uses what are called “dark patterns” to deceive consumers with the Audible subscriptions renewal scheme and has profited from that scheme, the Audible class action claims.
Audible now has 63.4% of the U.S. audiobook market, Audible class action says
Audible’s foothold on the audiobook industry has grown from $385 million in audiobook sales in the U.S. in 2018, 41% of the market, but grew to 63.4% of the market by 2022.
The plaintiffs are asking for damages, restitution, declaratory relief, private and public injunctive relief and reasonable attorneys’ fees in the Audible class action.
Audible faced a 2020 lawsuit from a blind customer claiming the company was misleading California customers with its free trials and did not state in clear and concise terms the Audible subscriptions terms.
Have you signed up for Audible and received unexpected subscription charges? Let us know in the comments.
The plaintiff is represented by Kim D. Stephens and Rebecca L. Solomon of Tousley Brain Stephens LLC along with Hart L. Robinovitch and Zachary J. Freese of Zimmerman Reed LLP.
The Audible subscriptions class action lawsuit is Viveros, et al. v. Audible Inc., Case No. 23-2-09699-1 SEA, in the Superior Court for Kings County, Washington.
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101 thoughts onAudible class action alleges company ‘tricks’ consumers into automatically renewing subscriptions
Audible keeps charging me on my checking account I have to get a new card every time.
I am being charged 14.95 a month that I did not approve.
I have had the same issue. I called and they told me that my husband up for Audible. My husband hates to read. They were charging my credit card $16 a month and refused to give me my money back.
Just wanted to comment that this is still a thing as of November 30, 2024. Just checked my bank statements and saw that Audible has been charging my account for the last 6 months. Called customer service and they refunded me for a few months only. Please add me
Same all the way around. Thieves. 5 months of thefts
I have had a similar issue. My sons use my amazon account and i had blocked audible on my card and stopped the subscription and they started charging my sons card that was attached to my amazon account unauthorized. this is fraud. they have done this over the past year or two twice. of course i have records to proove it. I work at a bank and see people calling in confused as to why they have audible charges on their card consistantly. Aparently if any card is attached to amazon your authirizing for audible to steal from you with out knowledge?
I have been getting Audible charges unbeknownst to me for months. I finally figured out who they were and where to go to cancel it, but I never agreed to pay for a monthly charge.
I found that Audible was charging my credit card on file with my Amazon account. It was my “backup card in file”. This is INSANE!!! Please let me know who I can contact?!?! I called and wanted a full refund for the 15 months the subscription continued after I had cancelled. At first why only wanted to give me 6months!
I have a copy of the email from 2019 where they apologized and refunded me. Now I see they have been charging me again for months. I never ever use audible. I now need to pull bank records to see how much they have charged and for how long.
Audible just took my inactive account and opened it with adding a new book which I have never used! They are charging me monthly for a service that I never asked for! How can they do that? I would love to be part of the the class action lawsuit.
My wife and I have been getting charged by audible for $16 and some change for a minimum a couple years now. I’ve called audible and they said they can find nothing attached to any of the account names we’ve given them (because we’ve never had an account). They told us to reach out to our bank multiple times and when I do we still end up getting charged a monthly membership fee for something we’ve never used or have access too. Recently, I was going through our finances and now all the history of audible charges have been removed and are now no where to be found. Fraudulent? I say yes. Anyone else experience this exact thing?
same here i’ve called my bank to get that refunded!! i never even activated! tho is BS even after a few months later out of no where i got charged again… i checked and I have 0 active Audible accounts I need to join this class action i’m so over this