Audible class action lawsuit overview:
- Who: Jonathon Hollis filed a class action lawsuit against Audible Inc.
- Why: Hollis claims Audible issues credits that unlawfully expire after one year in violation of Washington state law.
- Where: The class action lawsuit was filed in Washington federal court.
Audible issues credits that expire one year after consumers receive them, which violates Washington state law, a new class action lawsuit alleges.
Plaintiff Jonathon Hollis’ class action lawsuit claims credits Audible issues to buy audio titles are considered gift certificates under Washington law and do not meet the “narrow exceptions” that would allow them to expire.
“Consumers are often unable to use the credits that Audible promised, and lose their valuable credits before having a chance to use them. This is illegal,” the Audible class action says.
Hollis wants to represent a nationwide class of consumers who paid for Audible credits that expired.
Consumer unable to use all Audible credits before expiration, class action claims
Hollis claims he was unable to use all of the Audible credits that came with his purchase of an Audible Premium Plus membership.
“Over the past six years, Mr. Hollis paid for multiple credits (via his Audible membership) that illegally expired before he could use them. As a result of the illegal expiration, he lost the value of those credits,” the Audible class action claims.
Hollis argues he faces an “imminent threat” of future harm absent an injunction against Audible, given he would be willing to purchase Audible credits in the future but cannot depend on Audible “honoring its credits without expiration dates.”
The complaint brings claims under quasi contract, the Washington Consumer Protection Act and Washington’s Gift Certificate Law.
The plaintiff demands a jury trial and requests declaratory and injunctive relief and an award of all available forms of recovery, including damages, restitution and other equitable relief.
A consumer filed a separate class action lawsuit against Audible in June 2023 over claims the company automatically assesses monthly or yearly charges without properly disclosing an auto-renewal policy.
Have you paid for Audible credits that expired? Let us know in the comments.
The plaintiff is represented by Jonas Jacobson of Dovel & Luner, LLP.
The Audible class action lawsuit is Hollis, et al. v. Audible Inc., Case No. 2:24-cv-01999, in the U.S. District Court for the Western District of Washington.
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44 thoughts onAudible class action claims credits unlawfully expire after 1 year
If there is a class action suit based on expiring credits, I would like to be added. This is theft, pure and simple. It doesn’t matter that the intent to defraud you by stealing the money you paid for your credits is published in their policies. It’s still theft of services. Their solution is to hush you up with free credits if you complain to their support agents. But they don’t fix the problem. There are other problems with their return policies but this is about expiring credits.
I am fighting right now with Audible about credits that I had that should have been used as I was purchasing books instead of expiring. Their system has a flaw in it that I found that they know about and still proceed with the fraudulent activities. It is in their tech system as me being a tech, professional and knowing how to build and code applications, they are purposely not using the credits that are about to expire when you are purchasing books and using the newly issued credits so that the ones that are about to expire, they are able to take back even if issue new credits if you purchase a book the credit that is about to expire should be the credit that is used
I have had my Audible account for years and all of a sudden my credits started disappearing if unused. I don’t think it is fair to take away credits that I paid for just because I didn’t use them for a month or so. If you are going to take them give me my money back!!
Please add me. I canceled my subscription years ago then I started getting charged monthly when they switched to Amazon.
I HAVE PURCHASED OVER 1600 AUDIBLE BOOKS SINCE SOON AFTER AUDIBLE STARTED BUSINESS!
I WAS TOLD THOSE BOOKS WERE MINE, TO DO WHAT I WANTED WITH THEM, I COULD RENT THEM OUT, ETC, THEY TOLD ME THE BOOKS WERE MINE! I LIVED IN OHIO AT THE TIME,. AROUND 2007. I AM AT A STAGE WHERE I WANTED TO START LISTENING TO THEM AGAIN. I CAN NOT TALK TO ANYONE ABOUT THEM? THEY DEON’T RECOGNISEME.
I LIVE IN OCALA, FL. NOW, AND CAN NOT FIND ALL OF THEM?? CAN ANYONE HELP?? CHYRL KNAPP 727 639 3006
I HAVE PURCHASED OVER 1600 AUDIBLE BOOKS SINCE SOON AFTER AUDIBLE STARTED BUSINESS!
I WAS TOLD THOSE BOOKS WERE MINE, TO DO WHAT I WANTED WITH THEM, I COULD RENT THEM OUT, ETC, THEY TOLD ME THE BOOKS WERE MINE! I LIVED IN OHIO AT THE TIM,. AROUND 2007. I AM AT A STAGE WHERE I WANTED TO START LISTENING TO THEM AGAIN. I CAN NOT TALK TO ANYONE ABOUT THEM? THEY DEON’T RECONISEME.
I LIVE IN OCALA, FL. NOW, AND CAN NOT FIND ALL OF THEM?? CAN ANYONE HELP?? CHYRL KNAPP 727 639 3006
I have an audible account that I forgot I had. I’ve been paying fees for years but when I rediscovered my account there were not years worth of credits waiting for me to use. I’d like to be able recover and use these credits.
How about using paid for Audible credits to select a book, only for that book to be locked if you no longer have the plus membership that awarded the credit in the first place? I certainly wasn’t aware that I would lose access to my media that I assumed I was buying with my credit.
I had this same thing happen. The issue is that audible explicitly claimed otherwise, they said that our books were ours once we bought them, we could exchange them any time, and all other manner of promises that they changed that were the key reasons why I chose Audible to begin with
How about the fact that the maximum credits “allowed” to bank is 5, but if you already have 5 credits they’ll still keep charging every month in perpetuity. Literally an arbitrary limit set and charges for a product never received. Isn’t that just illegal?
Omg is this true?! Dude I knew that my charges and my book purchases and my credits weren’t adding up
Please add me as well.