HP All-in-One Printers class action lawsuit overview:
- Who: Two customers filed a class action lawsuit against HP, Inc.
- Why: The consumers claim HP fails to disclose a design flaw in its All-in-One Printers that prevents users from scanning or faxing without sufficient ink.
- Where: The class action lawsuit was filed in California federal court.
Two owners of HP All-in-One Printers filed a class action lawsuit against the tech company for misrepresenting the functionality of the printers, which allegedly cannot scan or fax when ink is low or empty.
This design flaw pushes owners of All-in-One Printers to purchase ink cartridges more than is strictly necessary, say Gary Freund and Wayne McMath, who filed the class action lawsuit against HP, Inc., also known as HP Computing and Printing Inc. Freund owns an HP Envy 6455e All-in-One Wireless Color Printer, and McMath purchased an HP Deskjet 2655 All-in-One Compact Printer, both of which allegedly experience the so-called design flaw.
HP class action claims company forces consumers to purchase ‘incredibly overpriced ink cartridges in perpetuity’
By making printer owners repeatedly buy printer ink, which “can exceed $80 an ounce,” HP stands to make billions of dollars in ink sales alone, according to the HP class action.
“The not-so-hidden secret in the retail printer industry is that manufacturers like HP are very willing to lose money on the sale of printers in order to force consumers to purchase incredibly overpriced ink cartridges in perpetuity,” the complaint says.
To that end, the lawsuit says HP claims in its marketing, advertising, packaging and website representations, that its All-in-One Printers can print, copy, scan and, in some cases, fax documents at any time. However, it supposedly fails to disclose that the scanning and faxing functions of the printer, which do not require ink, do not work if the ink cartridges are low or empty.
Freund and McMath seek monetary damages and injunctive relief requiring HP to cease its allegedly misleading advertising and inform consumers of its alleged errors.
Freund and McMath seek to represent a nationwide class that includes everyone who bought an HP All-in-One Printer for personal/household use at any time within the applicable statute of limitations, as well as California and Minnesota subclasses.
Have you purchased an HP All-in-One Printer? Let us know in the comments!
The plaintiff is represented by Trenton R. Kashima of Milberg Coleman Bryson Phillips Grossman PLLC, et al.
The HP All-in-One Printers class action lawsuit is Freund, et al. v. HP, Inc., Case No. 2:22-cv-3794, in the US District Court for the Northern District of California.
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381 thoughts onHP class action alleges All-in-One Printers do not function as advertised when ink is low, empty
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Yes have had an all in o e printer and ink always runs low fast after a couple of uses.
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I’ve been locked out because I used a 3rd party cartridges. It also is blocking me from putting my original cartridges back in. It tells me that the chip in the cartridges are blocked. They were sued for not allowing third party cartridges. They are in violation of the court. My printer is completely disabled. I will never by any HP product again!
Yep!! Have like 6 hp all in one printers laying around because we couldn’t get more than a few uses out of each one due to ink errors once they were low or ran out or all of a sudden would never connect to the computer after that.
Please add me. I have had three HP all-in-ones(yes I’m stupid) over the years and they behave just as mentioned. Yes, I had more test sheets printed than any others! the color ink goes dry and the black cartridge goes in sympathy right after. The formidable prices of the cartridges were another reason I often told my story to people in copy shops!
I own 2 printers – both with the same issues of firmware blocking my cartridges – non-OEM & older HP brands. The printer error message even states that the firmware was uploaded and is blocking. I have an HP Officejet Pro ALL In One 8715. HP does not provide any assistance for this issue.
Yes, I own an HP All-In-One Series Printer. This is the 3rd printer I have purchased by HP and there is always some kind of issue going on with them. You would think that I would have learned my lesson by now so I would stop buying their printers but they are always priced so that I can afford one. And each time I make that purchase, I tell myself that this one will perform better than the last one I bought. It has to because HP has been around for years and is well known for its products!
I’ve come to realize that HP’s Ink Cartridges are a must have in every issue that I’ve had to deal with. Their printers don’t accept any other ink cartridges, just their own. And they are highly-priced, especially when the ink doesn’t seem to last very long. If they say your colored ink is low, beware, because your black ink will soon be low also. And that’s even after installing a brand new FULL cartridge. It doesn’t matter what we, the consumers know of the ink cartridges that we’ve just purchased and installed. It goes according to what the printer says. And when the ink is low, you aren’t able to print, scan, fax, or anything but it sure will print you out a test sheet. Sometimes I think I had more test sheets printed than any other sheets I needed in print. That’s how they use up all of your ink! It’s entrapment!
I have found that SOMETIMES and I do mean SOMETIMES if I run their Scan Doctor prior to my printing needs, it will SOMETIMES print the pages I need. But it doesn’t always work. But that alone tells me that I do have ink available when the printer is telling me that I don’t. It’s one of their ways of getting their customers to purchase more and more of their overpriced ink cartridges. This may not have much to do about the case up above but I needed to share my thoughts about HP Printers somewhere. Because when the ink is low, you are very limited to what your printer will do for you unless you install brand new ink cartridges.
Yes add me I have two printer ran out of ink and never received any thing
Please add me. I have bought a few HP printers and more than one style does this