HP All-in-One Printers class action lawsuit overview:
- Who: Two customers filed a class action lawsuit against HP, Inc.
- Why: The consumers claim HP fails to disclose a design flaw in its All-in-One Printers that prevents users from scanning or faxing without sufficient ink.
- Where: The class action lawsuit was filed in California federal court.
Two owners of HP All-in-One Printers filed a class action lawsuit against the tech company for misrepresenting the functionality of the printers, which allegedly cannot scan or fax when ink is low or empty.
This design flaw pushes owners of All-in-One Printers to purchase ink cartridges more than is strictly necessary, say Gary Freund and Wayne McMath, who filed the class action lawsuit against HP, Inc., also known as HP Computing and Printing Inc. Freund owns an HP Envy 6455e All-in-One Wireless Color Printer, and McMath purchased an HP Deskjet 2655 All-in-One Compact Printer, both of which allegedly experience the so-called design flaw.
HP class action claims company forces consumers to purchase ‘incredibly overpriced ink cartridges in perpetuity’
By making printer owners repeatedly buy printer ink, which “can exceed $80 an ounce,” HP stands to make billions of dollars in ink sales alone, according to the HP class action.
“The not-so-hidden secret in the retail printer industry is that manufacturers like HP are very willing to lose money on the sale of printers in order to force consumers to purchase incredibly overpriced ink cartridges in perpetuity,” the complaint says.
To that end, the lawsuit says HP claims in its marketing, advertising, packaging and website representations, that its All-in-One Printers can print, copy, scan and, in some cases, fax documents at any time. However, it supposedly fails to disclose that the scanning and faxing functions of the printer, which do not require ink, do not work if the ink cartridges are low or empty.
Freund and McMath seek monetary damages and injunctive relief requiring HP to cease its allegedly misleading advertising and inform consumers of its alleged errors.
Freund and McMath seek to represent a nationwide class that includes everyone who bought an HP All-in-One Printer for personal/household use at any time within the applicable statute of limitations, as well as California and Minnesota subclasses.
Have you purchased an HP All-in-One Printer? Let us know in the comments!
The plaintiff is represented by Trenton R. Kashima of Milberg Coleman Bryson Phillips Grossman PLLC, et al.
The HP All-in-One Printers class action lawsuit is Freund, et al. v. HP, Inc., Case No. 2:22-cv-3794, in the US District Court for the Northern District of California.
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381 thoughts onHP class action alleges All-in-One Printers do not function as advertised when ink is low, empty
Yes I have HP now and it will not let you print or do anything if the ink is low and know your not completely out of ink it will shut down add me
Please add me
I wish to be added to this action suit! Reason: I’ve been very unhappy with my HP 2566 All in one printer. I agree, with my inability to scan, fax or even print when my ink is low which runs out much to quickly. I spend more time ordering more ink and waiting to use my machine than I ever have before. I don’t believe the cartridges are even empty when they say they are. I don’t believe they are even filled properly in the first place. HP cartridges are high and when the products work, they impact great quality pictures and print.
The issue is, this has become a serious problem for me the consumer. I wish to be compensated.
Veuillez m’ajouter à cette réclamation.
J’ai une imprimante tout en un HP office jet 4630. Comme la plupart, cela fonctionnait jusqu’à ce qu’il s’arrête. J’ai des cartouches d’encre HP, mais je ne savais pas pourquoi tout d’un coup cela a cessé de fonctionner. Faible niveau d’encre… wow ! J’ai essayé tous les outils de maintenance de l’encre, plus d’une fois. Ne reconnaît toujours pas l’encre.
Add me
Yes I have bought a Hp not only have I spent a lot of money on ink HP controls my printer still after I and describe from paying five dollars a month to get ink when I run out. They would change my date and time I n my printer giving access it say yo everyone. .I got out of there program but they still make printing default for me. . There color ink does not last long at all.
Yes it does. Please add me. I’ve run out of ink several times.
Even when the ink cartridges are almost full, I would print and will always get an annoying message that my ink is low. This message must be cleared before proceeding.
Requiring internet service for the printer to function is blackmail. Force HP to give everyone who owns one of these printers “Free high speed Internet for 3 years”.
That should fix the crooks.
If my HP 8600 printer doesn’t stop telling I need ink I’m going saw it in half.
Yes, I have purchased an HP All-in-One Printer. Please add me to the claim.
HP did this to me twice. 2 all in one printers.
I have 2 different models HP OfficeJet Pro 8020 which is set up on auto replenishment for ink but neither model will scan, fax without ink after the notification to replace is received. And it does not have to be both color or black either will trigger an error code.