HP All-in-One Printers class action lawsuit overview:
- Who: Two customers filed a class action lawsuit against HP, Inc.
- Why: The consumers claim HP fails to disclose a design flaw in its All-in-One Printers that prevents users from scanning or faxing without sufficient ink.
- Where: The class action lawsuit was filed in California federal court.
Two owners of HP All-in-One Printers filed a class action lawsuit against the tech company for misrepresenting the functionality of the printers, which allegedly cannot scan or fax when ink is low or empty.
This design flaw pushes owners of All-in-One Printers to purchase ink cartridges more than is strictly necessary, say Gary Freund and Wayne McMath, who filed the class action lawsuit against HP, Inc., also known as HP Computing and Printing Inc. Freund owns an HP Envy 6455e All-in-One Wireless Color Printer, and McMath purchased an HP Deskjet 2655 All-in-One Compact Printer, both of which allegedly experience the so-called design flaw.
HP class action claims company forces consumers to purchase ‘incredibly overpriced ink cartridges in perpetuity’
By making printer owners repeatedly buy printer ink, which “can exceed $80 an ounce,” HP stands to make billions of dollars in ink sales alone, according to the HP class action.
“The not-so-hidden secret in the retail printer industry is that manufacturers like HP are very willing to lose money on the sale of printers in order to force consumers to purchase incredibly overpriced ink cartridges in perpetuity,” the complaint says.
To that end, the lawsuit says HP claims in its marketing, advertising, packaging and website representations, that its All-in-One Printers can print, copy, scan and, in some cases, fax documents at any time. However, it supposedly fails to disclose that the scanning and faxing functions of the printer, which do not require ink, do not work if the ink cartridges are low or empty.
Freund and McMath seek monetary damages and injunctive relief requiring HP to cease its allegedly misleading advertising and inform consumers of its alleged errors.
Freund and McMath seek to represent a nationwide class that includes everyone who bought an HP All-in-One Printer for personal/household use at any time within the applicable statute of limitations, as well as California and Minnesota subclasses.
Have you purchased an HP All-in-One Printer? Let us know in the comments!
The plaintiff is represented by Trenton R. Kashima of Milberg Coleman Bryson Phillips Grossman PLLC, et al.
The HP All-in-One Printers class action lawsuit is Freund, et al. v. HP, Inc., Case No. 2:22-cv-3794, in the US District Court for the Northern District of California.
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381 thoughts onHP class action alleges All-in-One Printers do not function as advertised when ink is low, empty
Yes – add me to the claim! They are not willing to even discuss this issue and have a terrible customer service department. They do not value the customer and are only looking at the bottom line – how much money they can take!
HP ENVY Pro 6455 and HP Deskjet 4158e
YES! Finally. Please add me to this claim.
I have an HP L7590 All in One printer. Like most, it was working until it just stopped. I have HP ink cartridges, but didn’t know why all of a sudden it stopped working. Low ink… wow! I tried all the ink maintenance tools, more than once. Still doesn’t acknowledge the ink.
Hello, This is an entirely new low for HP. I changed credit cards and missed switching my automatic bill pay with Instant Ink, so of course payment did not go through. When the deadline passed HP – with no notice – DISABLED my printer. Yes, you read that right. It electronically trespassed into my home and illegally “seized” property I OWN by rendering my printer unusable, even though it is still well equipped with ink I purchased. I spent an hour trying, with great frustration, to troubleshoot an otherwise seemingly fine, online and connected printer. I only figured it out by calling and sitting on hold for 45 minutes and being transferred three times. Needless to say, this derailed my work day. I would like to join this class action and add these violations to the cause of actions. Thanks.
I have a HP 8600 Pro AIO Officejet Printer that comes up with different ink cartridges being low unable to print. Or if you use a Non-HP branded Ink Cartridge the printer is still low ow on ink for that color or says unable to print low on ink>
Please add me
My all in one really drains the ink and when one is low it does not let me use the others. No color no black. I have bought so many inks and it’s a waste bc I only can use one or the other
Bought 3 HP 6700. Only uses HP ink. One of the printers had non hp ink and the printer never worked. It messed up the printer.
And if you turn the printer on and off, the printer heads adjust using alot of ink each time. Put if you take the cartridges out for any reason and put back in, you lose alot of ink. I learned this by going through new cartridges with only be able to print a few pages.
Anyone have bad hp packaged ink cartridges recently (July-August 2022) bought from Staples or Walmart? New cartridges from hp company out of box. Printer states: error, not original hp cartridge and the best one…..empty with the warranty on the cartridge that ended in 2018.
HP Envy 6055. Constant connectivity issues. Poor print quality even with brand new cartridges. Cartridges dry out in a matter of days. If you don’t print something for a couple of days, the cartridges dry out and you end up throwing them away because there is no way to recover the dried-out cartridge. This thing wouldn’t even make a good boat anchor.
I have a HP 6978 printer. Nothing but issues.
I bought an HP all-in-one 2700 deskjet printer that print absolutely nothing except the information page because I terminated my instant ink program. And this is so even thought there are now two completely full HP ink cartridges in the printer. There should be a warning on every HP printer stating that the printer is not usable without purchasing the over-priced HP instant ink. what a scam!
Not only did I buy an all in one printer that does not fax when ink is low or out, but it requires me to buy only HP ink, and it does not tell you it must be HP Ink. It uses on line auto ink to check to see if the ink is authentic or not and turns off its use even if it’s full of ink, if it is not from HP itself. As soon as I hooked up my old Hp Laser Jet it attempted to do the same thing, until I turned of the wireless connection. I have photos of what it says on my printer. I will never buy an HP again because of this.
I have an old HP 2410 brick…I mean all in one printer.
If you don’t put good cartridges in it you lose the ability to fax, or scan. or even access the setup the menu.
Their expensive ink cartridges dry up real fast turning your printer into a useless paperweight.
I would love to see HP get sued for this. Even if I were only awarded 1 penny.