HP All-in-One Printers class action lawsuit overview:
- Who: Two customers filed a class action lawsuit against HP, Inc.
- Why: The consumers claim HP fails to disclose a design flaw in its All-in-One Printers that prevents users from scanning or faxing without sufficient ink.
- Where: The class action lawsuit was filed in California federal court.
Two owners of HP All-in-One Printers filed a class action lawsuit against the tech company for misrepresenting the functionality of the printers, which allegedly cannot scan or fax when ink is low or empty.
This design flaw pushes owners of All-in-One Printers to purchase ink cartridges more than is strictly necessary, say Gary Freund and Wayne McMath, who filed the class action lawsuit against HP, Inc., also known as HP Computing and Printing Inc. Freund owns an HP Envy 6455e All-in-One Wireless Color Printer, and McMath purchased an HP Deskjet 2655 All-in-One Compact Printer, both of which allegedly experience the so-called design flaw.
HP class action claims company forces consumers to purchase ‘incredibly overpriced ink cartridges in perpetuity’
By making printer owners repeatedly buy printer ink, which “can exceed $80 an ounce,” HP stands to make billions of dollars in ink sales alone, according to the HP class action.
“The not-so-hidden secret in the retail printer industry is that manufacturers like HP are very willing to lose money on the sale of printers in order to force consumers to purchase incredibly overpriced ink cartridges in perpetuity,” the complaint says.
To that end, the lawsuit says HP claims in its marketing, advertising, packaging and website representations, that its All-in-One Printers can print, copy, scan and, in some cases, fax documents at any time. However, it supposedly fails to disclose that the scanning and faxing functions of the printer, which do not require ink, do not work if the ink cartridges are low or empty.
Freund and McMath seek monetary damages and injunctive relief requiring HP to cease its allegedly misleading advertising and inform consumers of its alleged errors.
Freund and McMath seek to represent a nationwide class that includes everyone who bought an HP All-in-One Printer for personal/household use at any time within the applicable statute of limitations, as well as California and Minnesota subclasses.
Have you purchased an HP All-in-One Printer? Let us know in the comments!
The plaintiff is represented by Trenton R. Kashima of Milberg Coleman Bryson Phillips Grossman PLLC, et al.
The HP All-in-One Printers class action lawsuit is Freund, et al. v. HP, Inc., Case No. 2:22-cv-3794, in the US District Court for the Northern District of California.
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381 thoughts onHP class action alleges All-in-One Printers do not function as advertised when ink is low, empty
I’ve had these problems with the printers and I have a ink jet and laser printer by printer.
I have been using HP “remanufactured” ink cartridges for the last two+ years. As of 08/06/2022, the printer is now blocking those cartridges and not allowing me to use my printer. The message says “… This printer is intended to work only with new or reused cartridges that have a new or reused HP chip…” I am using HP Branded remanufactured cartridges, why are these suddenly not compatible? Please let me know how I can assist your efforts to go after HP for their obviously fraudulent activity.
Finally!!!! Someone is addressing these HP printer issues. THANK YOU. I have an HP Photosmart 6520 printer, scanner, copy, web fax. After replacing the black ink cartridge- very soon afterwards-the documents come out spotty and the message reads, out of ink, or low on ink…. very frustrating & very expensive. Buying much more ink than I should, Color ink runs out Extremely fast. total rip off. Same issue with error messages in regards to issues with scan & fax when display claims to be “low” or out of ink. Please add my name to your list. Thank you. Last name -Gibbs
How do I get added to this class action law suit? I have problems trying to cancel the “auto” ink mailing. They keep charging every month
I bought mine in January it stopped connecting to my router 2 months ago, and now it doesn’t print at all. Support says it’s the instant ink program. They are sending me regular cartridges, supposedly they will work…
Add me
I bought the printer about a year ago since then HP has been taking money out of several different account for their so-called free ink program. I have contacted them numerous times to cancel out of the program but they keep taking money from me and not sending ink and when I do get the ink my printer quits working and it takes days to get HP to fix the problem. I have several letters from them stating that I have been cancelled out of the program but they’re still stealing my money. The ink they had sent half the time doesn’t work, so I’ve started buying store HP ink which HP holds my printer hostage by not allowing me to print with store bought HP cartridges. I want my money back and to be reimbursed for having to purchase a new printer. As of today I have had to close several accounts in order to keep HP from taking my money. I don’t know how they’re getting my account information to charge me for ink I’m not getting but somehow, they have managed to access my accounts. Please help!!
ME TOO! Same problem.
Add me to the the lawsuit. I have a HP OfficeJet 6954. I installed 3rd party ink and it will not let me print without HP ink cartridges. never going to buy or recommend an HP printer again and I am in IT Leadership.
Me too!
For now, Try going to printer properties > advanced options > document options >print in grayscale and set it to “black ink only” instead of “high quality grayscale.” “High quality grayscale” uses color ink as well as black. Makes it run out faster.
I have had constant issues with brand new ink, printing blank pages from HP ENVY Photo 7855 – please add me if I qualify. Printer worked for a week and is useless otherwise.