HP All-in-One Printers class action lawsuit overview:
- Who: Two customers filed a class action lawsuit against HP, Inc.
- Why: The consumers claim HP fails to disclose a design flaw in its All-in-One Printers that prevents users from scanning or faxing without sufficient ink.
- Where: The class action lawsuit was filed in California federal court.
Two owners of HP All-in-One Printers filed a class action lawsuit against the tech company for misrepresenting the functionality of the printers, which allegedly cannot scan or fax when ink is low or empty.
This design flaw pushes owners of All-in-One Printers to purchase ink cartridges more than is strictly necessary, say Gary Freund and Wayne McMath, who filed the class action lawsuit against HP, Inc., also known as HP Computing and Printing Inc. Freund owns an HP Envy 6455e All-in-One Wireless Color Printer, and McMath purchased an HP Deskjet 2655 All-in-One Compact Printer, both of which allegedly experience the so-called design flaw.
HP class action claims company forces consumers to purchase ‘incredibly overpriced ink cartridges in perpetuity’
By making printer owners repeatedly buy printer ink, which “can exceed $80 an ounce,” HP stands to make billions of dollars in ink sales alone, according to the HP class action.
“The not-so-hidden secret in the retail printer industry is that manufacturers like HP are very willing to lose money on the sale of printers in order to force consumers to purchase incredibly overpriced ink cartridges in perpetuity,” the complaint says.
To that end, the lawsuit says HP claims in its marketing, advertising, packaging and website representations, that its All-in-One Printers can print, copy, scan and, in some cases, fax documents at any time. However, it supposedly fails to disclose that the scanning and faxing functions of the printer, which do not require ink, do not work if the ink cartridges are low or empty.
Freund and McMath seek monetary damages and injunctive relief requiring HP to cease its allegedly misleading advertising and inform consumers of its alleged errors.
Freund and McMath seek to represent a nationwide class that includes everyone who bought an HP All-in-One Printer for personal/household use at any time within the applicable statute of limitations, as well as California and Minnesota subclasses.
Have you purchased an HP All-in-One Printer? Let us know in the comments!
The plaintiff is represented by Trenton R. Kashima of Milberg Coleman Bryson Phillips Grossman PLLC, et al.
The HP All-in-One Printers class action lawsuit is Freund, et al. v. HP, Inc., Case No. 2:22-cv-3794, in the US District Court for the Northern District of California.
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381 thoughts onHP class action alleges All-in-One Printers do not function as advertised when ink is low, empty
When I called CSR at HP to find a way to print with Black Ink Only because my color cartridges were empty, he informed me that this was not possible & that I had to Purchase the ink cartridges although I DO NOT need to print any color documents…
Try going to printer properties > advanced options > document options >print in grayscale and set it to “black ink only” instead of “high quality grayscale.” “High quality grayscale” uses color ink as well as black. Makes it run out faster.
Please add me also
New cartridge only prints a few pages
Please add me
Add me. The ink is outrageouslly priced. The printer will not function at all without sufficient ink.
Please add me! I wish I would have know about this when I bought the printer. Now im stuck with it.
Add me
Our printer and the gallons of ink i was forced to buy was abusive. Another scam, the worst, is the instant ink program where HP shuts down the functions of the printer after complaining about having ink in the cartridge. HP basically hijacked my printer and made it useless.
hp said free ink for a year in box. that is a lie.
HP Office JetPro 8600 and HP 9010
How do I get added to this? I had the HP ohotosmart printer, have to look up the exact model but yes had same issues and would constantly need to buy $60 cartridges that barely gave me much out of it before having to be replaced.
Please add me to this class action I have all of the for the listed issues.