HP All-in-One Printers class action lawsuit overview:
- Who: Two customers filed a class action lawsuit against HP, Inc.ย
- Why: The consumers claim HP fails to disclose a design flaw in its All-in-One Printers that prevents users from scanning or faxing without sufficient ink.
- Where: The class action lawsuit was filed in California federal court.
Two owners of HP All-in-One Printers filed a class action lawsuit against the tech company for misrepresenting the functionality of the printers, which allegedly cannot scan or fax when ink is low or empty.ย
This design flaw pushes owners of All-in-One Printers to purchase ink cartridges more than is strictly necessary, say Gary Freund and Wayne McMath, who filed the class action lawsuit against HP, Inc., also known as HP Computing and Printing Inc. Freund owns an HP Envy 6455e All-in-One Wireless Color Printer, and McMath purchased an HP Deskjet 2655 All-in-One Compact Printer, both of which allegedly experience the so-called design flaw.ย
HP class action claims company forces consumers to purchase โincredibly overpriced ink cartridges in perpetuityโย
By making printer owners repeatedly buy printer ink, which โcan exceed $80 an ounce,โ HP stands to make billions of dollars in ink sales alone, according to the HP class action.ย
โThe not-so-hidden secret in the retail printer industry is that manufacturers like HP are very willing to lose money on the sale of printers in order to force consumers to purchase incredibly overpriced ink cartridges in perpetuity,โ the complaint says.ย
To that end, the lawsuit says HP claims in its marketing, advertising, packaging and website representations, that its All-in-One Printers can print, copy, scan and, in some cases, fax documents at any time. However, it supposedly fails to disclose that the scanning and faxing functions of the printer, which do not require ink, do not work if the ink cartridges are low or empty.ย
Freund and McMath seek monetary damages and injunctive relief requiring HP to cease its allegedly misleading advertising and inform consumers of its alleged errors.
Freund and McMath seek to represent a nationwide class that includes everyone who bought an HP All-in-One Printer for personal/household use at any time within the applicable statute of limitations, as well as California and Minnesota subclasses.ย
Have you purchased an HP All-in-One Printer? Let us know in the comments!
The plaintiff is represented by Trenton R. Kashima of Milberg Coleman Bryson Phillips Grossman PLLC, et al.
The HP All-in-One Printers class action lawsuit is Freund, et al. v. HP, Inc., Case No. 2:22-cv-3794, in the US District Court for the Northern District of California.
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381 thoughts onHP class action alleges All-in-One Printers do not function as advertised when ink is low, empty
We have an HP Envy, not only do we have this problem, also, when the ink cartridges are replaced it still will not print. Please include us. We are going to invest in yet another printer because of this issue.
Thank You!
Finally there is a case against this issue. I too have the same exact issue and it constantly needs more ink now that I work from home. However I donโt always have the option of getting these cartridges in stores nearby. Such a pain when I need to fax or scan into my desktop.
I have a DeskJet 2600 All-in-One Printer series.
Please include me on this settlement. Thank you!
I hope my situation incorporates me in this suit. Some years ago I bought an HP Deskjet 3637 all in one printer. I was told I didnโt need a color cartridge for the printer to print hi light sentences, the black cartridge would suffice, but it did not. The highlighted sentences did not print at all.
Hp. envy
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Yes I have purchased a HP all in one printer and this is so true
Hello. My HP Deskjet 340+ All-in-One printer costs a lot for ink. And it starts giving me โlow inkโ warnings as soon as I replace the cartridges. Add me to the lawsuit for HP Printers.
I am extremely pissed off with HP Printers!! I have one model of HP. Mine prints in black and w/ 3 color cartridges. The HP TRICK IS OR OCCURS WHEN, AS I CONSUME BLACK TONER, WITHOUT EVER TRYING TO PRINT IN COLOR, โฆ.GUESS WHAT!!!!โฆโฆ.AS I AM PRINTING SOLELY AND EXCLUSIVELY IN BLACK TONER, โฆ.EUREKA!!!!!!!โฆ..IT ALSO, I REPEAT, ALSO, โฆ..MY HP PRINTER, RELENTLESSLY, UNVAVOIDIDLY, โฆ..WITHOUT ANYTHING I COULD DOโฆโฆโฆWILL ALSO BE LITLE BY LITTLEโฆCONSUMING TONER FROM THE OTHER COLOR TONER CARTRIDGES AS WELL. MY HP PRINTER, AS IT GOES ALONG CONSUMING BLACK TONER,โฆIT ALSO, IN A PARALLEL WASTEFUL MANNERโฆ.GOES ON CONSUMING TONER FROM THE COLOR CARTRIDGES AS WELL,!!!! WHAT IS AN UNFAIR AND UNSCRUPULOUS BUSINESS PRACTICE FROM THE HP MANUFACTURERS IS THAT EVEN THOUGH ONE MIGHT BE SOLELY AND ONLY PRINTING EXCLUSIVELY IN BLACK TONER, โฆTHE COLOR CARTRIDGES ARE ALSO GETTING CONSUMED WITHOUT ONE EVER BEING TOTALLY UNABLE TO PREVENT SUCH SPURIOUS, UNNECESSARY COLOR TONER CONSUMPTION. Then, the final injury or wound!!!: As the toner cartridge in Black gets consumed, thus finding yourself in need to purchase another extremely expensive TONER in Black, โฆโฆYOU ALSO WILL FIND YOURSELF PURCHASING ADDITIONAL TONER CARTRIDGES IN COLOR, SINCE YOUR HP PRINTER WOULD NEVER, EVER PRINT, UNLESS YOU WOULD HAVE PURCHASED ADDITIONAL COLOR TONER CARTRIDGES, WITHOUT WHICH YOU WOULD NEVER BE ABLE TO PRINT IN BLACK OR IN ANY OTHER MANNER!!! WHAT A SCAM BY HP!!! THIS DESERVES A CLASS ACTION LEGAL SUIT AGAINST HP!!!!
I have purchased HP Envy 5160
I have the envy and the deskjet and havenโt been able to use my envy since buying my deskjet because I wonโt have have two subscriptions to the instant ink
I had this issue. I purchased a new printer a few months ago because of this. Add me please
I hate HP. have purchased 4 printers in 6 months for this problem. Add me!