HP All-in-One Printers class action lawsuit overview:
- Who: Two customers filed a class action lawsuit against HP, Inc.
- Why: The consumers claim HP fails to disclose a design flaw in its All-in-One Printers that prevents users from scanning or faxing without sufficient ink.
- Where: The class action lawsuit was filed in California federal court.
Two owners of HP All-in-One Printers filed a class action lawsuit against the tech company for misrepresenting the functionality of the printers, which allegedly cannot scan or fax when ink is low or empty.
This design flaw pushes owners of All-in-One Printers to purchase ink cartridges more than is strictly necessary, say Gary Freund and Wayne McMath, who filed the class action lawsuit against HP, Inc., also known as HP Computing and Printing Inc. Freund owns an HP Envy 6455e All-in-One Wireless Color Printer, and McMath purchased an HP Deskjet 2655 All-in-One Compact Printer, both of which allegedly experience the so-called design flaw.
HP class action claims company forces consumers to purchase ‘incredibly overpriced ink cartridges in perpetuity’
By making printer owners repeatedly buy printer ink, which “can exceed $80 an ounce,” HP stands to make billions of dollars in ink sales alone, according to the HP class action.
“The not-so-hidden secret in the retail printer industry is that manufacturers like HP are very willing to lose money on the sale of printers in order to force consumers to purchase incredibly overpriced ink cartridges in perpetuity,” the complaint says.
To that end, the lawsuit says HP claims in its marketing, advertising, packaging and website representations, that its All-in-One Printers can print, copy, scan and, in some cases, fax documents at any time. However, it supposedly fails to disclose that the scanning and faxing functions of the printer, which do not require ink, do not work if the ink cartridges are low or empty.
Freund and McMath seek monetary damages and injunctive relief requiring HP to cease its allegedly misleading advertising and inform consumers of its alleged errors.
Freund and McMath seek to represent a nationwide class that includes everyone who bought an HP All-in-One Printer for personal/household use at any time within the applicable statute of limitations, as well as California and Minnesota subclasses.
Have you purchased an HP All-in-One Printer? Let us know in the comments!
The plaintiff is represented by Trenton R. Kashima of Milberg Coleman Bryson Phillips Grossman PLLC, et al.
The HP All-in-One Printers class action lawsuit is Freund, et al. v. HP, Inc., Case No. 2:22-cv-3794, in the US District Court for the Northern District of California.
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381 thoughts onHP class action alleges All-in-One Printers do not function as advertised when ink is low, empty
Add me
Add me please.
Yes, I have purchased nothing but HP ALL IN ONE Printers, since about 2008. Currently still own one. I know that I should be eligible for this lawsuit.
Yes I purchased a HP series 4100 All in One printer in January, 2022
Add me please! We’ve had three different HP All-In-One printers and have ink cartridge issues as well.
I forgot to mention that over the last three years, when we have purchased what are advertised and sold as “Brand New HP Printer Cartridges”, which just so happen to be in a locked display case in the Electronics Dept. at
Wal-Mart which means a Customer Service Associate must UNLOCK the case to get you the Cartridge you need, from Wal-Mart and then installed them in our HP All-In-One Printer, we would get an error message stating “Counterfeit Ink Cartridge, Order HP Ink Cartridges from HP” and of course, our printer WOULD NOT PRINT ANYTHING. We had that happen several times and the last time was last year. We got the Counterfeit Ink Cartridge message again and our printer HAS NOT WORKED AT ALL SINCE THEN even AFTER another BRAND NEW INK CARTRIDGE PURCHASED ELSEWHERE WAS INSTALLED TO REPLACE IT.
It seems strange that Brand New HP Ink Cartridges for an All-In-One printer kept under lock and key at Wal-Mart would produce the Counterfeit Ink Cartridge Error Message since they supposedly come directly from Hewlett Packard.
Thanks!
I have had multiple different all in one printers by HP. Please add me
Please add me.
We have 4 HP printers for our home & offices.
Please add me
Please add me to claim
None of them work hood ink is to Exspensive have bought several of them ad me in on the lawsuit