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A class action lawsuit has been filed against Tristar Products by consumers who claim that their Copper Chef cookware is defective.
Plaintiffs Marshall Slutsky and Glenn Graeves allege that Tristar Products market their Copper Chef cookware as having non-stick technology and their pans will never peel, scratch, or chip.
In addition, the plaintiffs say that because of these claims, Tristar states that their pans will last a lifetime.
The Tristar Products class action alleges that contrary to these claims, the products do not work as advertised.
A few days after Slutsky purchased two Copper Chef Pans at Walmart, he says he noticed that his pans began to deteriorate.
He claims that food began to stick to the pans after two days of use and the cookware surfaces began to change color, all the while claiming that he used the products in accordance with the instructions. Slutsky says he contacted the company and asked for a refund.
“Defendant claimed that Plaintiff Slutsky’s Copper Chef Pans were not defective; rather, Plaintiff Slutsky had failed to properly ‘season’ his pans, despite the fact Defendant’s instructions do not require ‘seasoning,’ and declined to refund Plaintiff Slutsky’s purchase price,” the Copper Chef class action lawsuit states.
Plaintiff Graeves found himself in a similar situation after purchasing three sets of Copper Chef pans from Amazon. After the pans began to deteriorate, he contacted Tristar Products by telephone and demanded warranty coverage for his products. The defendant reportedly claimed that the pans were not defective and stated that Graeves misused them.
“Simply put, Copper Chef Pans are unsuited for their intended purpose and do not live up to Defendant’s baseless marketing claims,” the Copper Chef class action lawsuit claims.
The Tristar class action lawsuit states that the company claims that its Copper Chef pans use “Cerami-Tech Non-Stick Technology” that means nothing will stick to the pan and which “provides instant food release and eliminates the need for added fats and oils.”
The plaintiffs state that contrary to the claims made on their website, the pans do not follow its various warranties, including that they last a lifetime, as they inevitably lose their non-stick functionality.
“Defendant knew, or should have known, that Copper Chef Pans are defective, unfit for their ordinary and intended purpose, and incapable of performing as warranted,” the plaintiffs allege.
In addition, the Tristar Products class action lawsuit states that the company concealed the fact that their products were defective and does not provide a refund from consumers when requested. The company claims that they do not provide a refund because their customers are not using the products according to the instructions.
The Copper Chef class action also states that Tristar Products continues to sell their non-stick pans throughout the United States at Walmart and online at Amazon while misrepresenting the performance of their products. This, the plaintiffs allege, is causing millions of dollars in damages.
The plaintiffs bring claims in violations of various states’ consumer fraud laws, breach of express and implied warranties, and violations of the Magnuson-Moss Warranty Act.
Potential Class Members include: “All persons and entities in the United States who purchased Copper Chef Pans.”
Did you purchase Copper Chef cookware only to find that the product does not live up to the warranties as claimed by Tristar Products? Leave a message in the comment section below.
The plaintiffs are represented by Daniel O. Herrera and Christopher P.T. Tourek of Cafferty Clobes Meriwether & Sprengel LLP.
The Tristar Products Copper Chef Class Action Lawsuit is Slutsky, et al. v. Tristar Products Inc., Case No. 1:19-cv-06043, in the U.S. District Court for the Northern District of Illinois.
UPDATE: The Copper Chef Products Class Action Lawsuit was dismissed on December 30, 2019. Top Class Actions will let our viewers know if any new class actions are filed.
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1,407 thoughts onCopper Chef Class Action Says Nonstick Pans Are Defective
I purchased the Copper Chef Titan series and now there is ‘black film’ between the diamonds peeling off. They’ll replace only if I pay to send the damaged one back. I asked if this film was safe for consumption as i did not notice until after I ate – no reply.
I purchased 2 over priced copper chef NON STICK frying pans only to find out that after a SHORT PERIOD of time Everything that I cook in them sticks to them. It’s very disgusting to find out that such marketing can be allowed. Especially when you have nothing and live on a very limited income.
Bought pan and now it’s peeling and ruined
They SUCK .. I purchased a set for about $250 and want to use them for 50 Caliber Target practice. That`s all their worth.
The copper chef is garbage! I have everything they made and some of the bottoms of the pans became warped. the pieces for the oven are ok. I called the company for a replacement of the 8 inch pan and was told to send it to them whih cost approx $7.50 and to send a check for $7.50 to replace. Itcostme $15 at Walmart so why bother.
I bought 4 sets of all copper pots square and round the wonder pots bake pans everything for me and daughters. I have one pan used along time eggs stick to a little but all other have been fine daughters no complaints. Maybe cause use medium heat not high. Also I use pans in oven no problem. We’ve had 3 or 4 years I had bought for Christmas and help with healthier cooking.
Thanks for sharing this content. This was very helpful for me. i love indian spices.
I’ve had my set for about 5 years along with the electric skillet and I have never had a problem with anything sticking, I love my copper chief xl cookware. People need to remember nothing lasts forever and that’s with just about every cookware known to man someone is going to have a problem with it.
I purchased the 10 inch Copper chef pan thinking it would not stick as advertised, however I am having issues within 2 months of purchase, everything sticks to the pan. This pan sticks even when you add a lot of oil, not sure where the oil evaporates when you are cooking, it also began to get scratches and peeling in streaks. I followed all the cleaning instructions carefully, not happy with the product, to return you have to send 15$ and wait for the approval, which is really frustrating. I will never buy this product again . I began my research online and found lots of complaints on this product. This company should not be allowed to cheat so many consumers
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