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woman working on ASUS laptop

A settlement worth $12 million has been reached to settle claims that ASUS laptops are equipped with defective batteries.

The settlement benefits consumers who purchased an ASUS Rog Strix GL502VS or GL502VSK laptop between May 4, 2014 and Nov. 19, 2019.

Plaintiff Joseph Carlotti filed his ASUS class action lawsuit in May 2018, alleging that laptops manufactured by the company were equipped with a faulty battery that caused power problems and overheating issues.

Carlotti reportedly experienced the defect after purchasing his laptop for a two month trip abroad. During that time, he allegedly felt heat emanating from the laptop and experienced poor graphics. Even after repairs and replacement, Carlotti says he continued to experience the defect which rendered the laptops inoperable.

The ASUS class action lawsuit claimed that the defective battery results in several consequences such as battery draining even when the laptop is plugged in, performance issues while on low battery, and degradation of the battery.

In mid-2019, ASUS agreed to a $11.9 million settlement to resolve the claims against them. The company did not admit any wrongdoing by settling the ASUS class action lawsuit.

Under the settlement, Class Members can receive either a cash payment of up to $110 or an ASUS credit certificate worth up to $210.

The settlement also establishes an extended warranty for ASUS Rog Strix GL502VS laptops. More details regarding the extended warranty are available in the “Potential Award” section below.

In order to benefit from the settlement, Class Members need to file a valid Claim Form by April 3, 2020. The deadline for exclusion and objection is also April 3, 2020. The final approval hearing for the settlement is scheduled for April 30, 2020.

Who’s Eligible

Consumers who purchased an ASUS Rog Strix GL502VS or GL502VSK laptop between May 4, 2014 and Nov. 19, 2019.

Potential Award

Cash payment up to $110 or a credit certificate up to $210. Consumers who sent a complaint to ASUS before March 19, 2019 will automatically receive a credit certificate. These consumers do not have to submit a Claim Form to receive the credit but must file a claim in order to receive cash payments.

Extended Warranty for ASUS Rog Strix GL502VS laptops. Repairs under warranty will be available through three years after the laptop purchase date, 90 days after final approval of the settlement, or 180 days after a prior replacement of the internal power supply and/or power adapter (whichever is latest). Consumers can obtain a qualifying repair by contacting ACI technical support at their toll-free number: 1-888-678-3688.

Proof of Purchase


Claim Form

NOTE: If you do not qualify for this settlement do NOT file a claim.

Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is not a Settlement Administrator). If you don’t qualify for this settlement, check out our database of other open class action settlements you may be eligible for.

Claim Form Deadline


Case Name

Carlotti, et al. v. ASUS Computer International, et al., Case No. 4:18-cv-03369, in the U.S. District Court for the Northern District of California

Final Hearing

6/11/2020   UPDATED

Settlement Website
Claims Administrator

Carlotti v. ASUS Computer International, Inc. Claim Administrator
1650 Arch Street, Suite 2210
Philadelphia, PA 19103

Class Counsel

Adam Gutride
Seth A. Safier

Jason Rathod
Nicholas A. Migliaccio
Esfand Nafisi

Defense Counsel

Luanne Sacks
Michele Floyd
Robert B. Bader
Jacqueline Young

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Please note: Top Class Actions is not a settlement administrator or law firm. Top Class Actions is a legal news source that reports on class action lawsuits, class action settlements, drug injury lawsuits and product liability lawsuits. Top Class Actions does not process claims and we cannot advise you on the status of any class action settlement claim. You must contact the settlement administrator or your attorney for any updates regarding your claim status, claim form or questions about when payments are expected to be mailed out.



  • Cmr123 May 17, 2020

    Top class action can not add you have to go to the settlement page and put ur info in also thi has been closed so your not able to claim any now the link is is also under claim now it will say click here

  • Shaelynne Rocha April 17, 2020

    I would like to be added to this class action I have the receipt

  • yvonne apelian April 2, 2020

    Please add me

  • Doris Nelson March 28, 2020

    Add me

  • Needing to know March 26, 2020


    • Jun A May 12, 2020

      Needing to know. What’s the serial number of ur laptop?

      • Barb May 12, 2020

        I see what you’re up to. DO NOT POST YOUR SERIAL NUMBER HERE. Others will use it to file a false claim, & you will not be eligible for payment.

    • Barb May 12, 2020

      Needing to know… DO NOT post your serial number here. You have to fill out the claim form yourself.

  • Ines Mow March 25, 2020

    My asus computer was trash the worst computer ever.

    Please ad me

  • August Williams March 24, 2020

    Don’t post a comment on here about get yourself added to a lawsuit go file it yourself . God Dang every single person who posts on here add me and think they’re added are a bunch of stupid people You actually have to go do some work it’s really easy to link is right in the Article right above where you guys are posting add me realize it

    • Janet March 24, 2020

      I agree

    • A Dome March 24, 2020

      Why are you wasting your time? The people that keep asking to be added, obviously don’t read any of the comments. You can reply to each and every one of them, and they still wouldn’t know. They just ask to be added, and keep on moving to the next thing. Real easy peasy for them.

      • jamie B April 3, 2020

        You would think after all the “add me” from them for months and years, well, who the hell knows how long they do this this and they never get a check; One would think they would figure it out. It might take them about 10 more years of this before they get it. They will get it eventually. Believe me, believe me…

        • jamie B April 3, 2020

          Oh yeah, add me too by the way so I can get a check. I have kids to feed.

    • Matt March 24, 2020

      Funny. I always wonder what kind of dimwit thinks someone goes through all the comments and just adds people to a bunch of class action lawsuits. But then, why should I wonder. We life in interesting times…and natural selection is apparently flawed.

      • Matthias March 24, 2020

        ^^^ ‘live’ not ‘life’. My apologies!

      • dim witt March 31, 2020

        Add me

    • Carrie Mckinney March 25, 2020

      I agree

    • jamie B April 3, 2020

      For Gods sake man! Be nice to them now, cause you know they are just trying to make an honest living on here and feed there kids from this site. LOL!!!

  • jasnyne kyles March 24, 2020

    Add me

  • William Concepcion March 24, 2020

    Add me as my Asus I received for Xmas few years ago has issues from about 4 months after using it and it was stressful as I couldn’t work on my projects properly.

  • Rosemary Perez March 24, 2020

    Please add me

  • Randy Dockery Jr March 24, 2020

    Add w

  • Junetter Matthews March 24, 2020

    Add me

  • Marian Victoria Monroe March 21, 2020

    Please add me. Bought Asus tablet in 2014 and had ver poor service.

    • Pat March 25, 2020

      No you dimwit you have to go to the site and add yourself!!

  • Delfenio DB Ball March 17, 2020

    I bought asus for my daughter in 2017 I will not be buying another.

  • Karen March 12, 2020

    Please add me this ASUS laptop is CRAP it would not keep a charge I bought a new battery charger and still it didn’t help.

    • Glenda Roberson April 1, 2020

      I bought a Asus

  • Candy Johnson March 11, 2020

    I purchased the ASUS touch screen chromebook , and within A WEEK IT WOULD NOT TURN ON, i paid 379.00 plus tax for it , n yes I do have reciept and wish to be in this Lawsuit.

  • Lynnora Sims March 10, 2020

    add me

  • Latricia Dorsey March 10, 2020

    Add me

  • Denice March 10, 2020

    I also purchased Asus and bought a new battery after a year hardly used put the new battery in and it started smelling like smoke .The laptop is trashed what a waste of money .
    They should credit us more than just 110 dollars it should be the price of the laptop.

  • Barbara F March 7, 2020

    Please add me

  • Josh March 6, 2020

    Add me please

  • Tess March 6, 2020

    Add me

  • Brittney Joseph March 6, 2020

    Add me please

  • Pamela Todd March 4, 2020

    Add me

  • love life March 3, 2020

    I don’t have this laptop model but had issues with the x555la. Seems to be an issue across the board. The battery never lasted and always had to keep it plugged in. Flicked when not plugged in. I would never purchase an Asus again.

  • Kathy Rhine March 3, 2020

    Add me please

  • Andrea Andersson February 27, 2020

    Please add me…

  • Lynnora Sims February 26, 2020

    add me please

  • Patricia A Curran February 19, 2020

    Add me please. I bought my Asus in 2014 and got rid of it within 1 year. What a waste of my money.

  • ROG GL753VE February 19, 2020

    I have scoured the web all over reading complaints about ASUS having two major problems with all ROG computers. One the is the hinge cover coming apart. The second is the Battery problem. It isn’t just this ROG model, but all of them. 3 months after having my computer, it was having a battery issue, just shut down and said, no battery. I plugged it in, different ways, and eventually, something triggered to get it to say I had a battery.. Right now, my computer says, plugged in, %255 charge available. I am engineer, and there is a major designed flaw in Asus battery system, and their hinges. A class action suit doesn’t fix the problem, because the lawyers get all the money, and your computer is still F-ed up. It is more like filing a complaint with the federal gov.. I believe contacting the FTC will have to be the answer because these lawyers will never get your money back for a defective product.

  • Tori Walker February 12, 2020

    What about the ASUS Rog GL503VD laptops? I have the same battery problem and after having it for only 2.5 years the keyboard no longer works after a mandatory update! ASUS CS told me it’s not their problem!!

  • Kimberly Arrowood February 11, 2020

    Add me please.

  • Joe Craine February 6, 2020

    Please include me

  • Catherine A. Gurry February 4, 2020

    Please add me

  • Robbie Evans January 31, 2020

    Add me please

  • Martin A Seidman January 28, 2020

    Please add me to the class action. Please let know what information you need from me.

  • gibno dipierro January 28, 2020

    add me

  • Denice Parrish January 28, 2020

    Add me

  • Joe Hicks January 28, 2020

    Add me to the list please

  • LISA HAWKINS January 21, 2020

    Add me please

  • Doncella jenkins January 21, 2020

    Please add me

  • MeMe January 19, 2020

    You need a serial number to file a claim.
    That would count as proof of purchase, no?
    Then, proof of purchase is required.

    • Nicole January 20, 2020

      No. That doesn’t prove you purchased it lmao. If you actually qualify, you’ll have the serial number on your laptop.

      • Sara January 24, 2020

        No- I bought this gaming laptop for my son and it was overheating. We took it on vacation with us and it had all kinds of problems. We ended up tossing it after 6 months of taking it to local computer repair. Wasn’t worth it to spend what was needed to make it decent. So I no longer have the darn serial number.

      • MeMe March 6, 2020

        It said no proof of purchase necessary.
        In the next breath, it asks for the serial number.
        That is a form of a proof of purchase, as in ownership.
        No proof needs to mean, no proof, no nothing.
        Hope this was more clear?

  • Teri Mathews January 18, 2020

    Add me

  • Aisha McClain January 17, 2020

    add me

  • Mike Jon January 14, 2020

    I was first!!!

  • Mike Jon January 14, 2020

    I’m the first to be added. Ya!!

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