woman working on ASUS laptop

A settlement worth $12 million has been reached to settle claims that ASUS laptops are equipped with defective batteries.

The settlement benefits consumers who purchased an ASUS Rog Strix GL502VS or GL502VSK laptop between May 4, 2014 and Nov. 19, 2019.

Plaintiff Joseph Carlotti filed his ASUS class action lawsuit in May 2018, alleging that laptops manufactured by the company were equipped with a faulty battery that caused power problems and overheating issues.

Carlotti reportedly experienced the defect after purchasing his laptop for a two month trip abroad. During that time, he allegedly felt heat emanating from the laptop and experienced poor graphics. Even after repairs and replacement, Carlotti says he continued to experience the defect which rendered the laptops inoperable.

The ASUS class action lawsuit claimed that the defective battery results in several consequences such as battery draining even when the laptop is plugged in, performance issues while on low battery, and degradation of the battery.

In mid-2019, ASUS agreed to a $11.9 million settlement to resolve the claims against them. The company did not admit any wrongdoing by settling the ASUS class action lawsuit.

Under the settlement, Class Members can receive either a cash payment of up to $110 or an ASUS credit certificate worth up to $210.

The settlement also establishes an extended warranty for ASUS Rog Strix GL502VS laptops. More details regarding the extended warranty are available in the “Potential Award” section below.

In order to benefit from the settlement, Class Members need to file a valid Claim Form by April 3, 2020. The deadline for exclusion and objection is also April 3, 2020. The final approval hearing for the settlement is scheduled for April 30, 2020.

Who’s Eligible

Consumers who purchased an ASUS Rog Strix GL502VS or GL502VSK laptop between May 4, 2014 and Nov. 19, 2019.

Potential Award

Cash payment up to $110 or a credit certificate up to $210. Consumers who sent a complaint to ASUS before March 19, 2019 will automatically receive a credit certificate. These consumers do not have to submit a Claim Form to receive the credit but must file a claim in order to receive cash payments.

Extended Warranty for ASUS Rog Strix GL502VS laptops. Repairs under warranty will be available through three years after the laptop purchase date, 90 days after final approval of the settlement, or 180 days after a prior replacement of the internal power supply and/or power adapter (whichever is latest). Consumers can obtain a qualifying repair by contacting ACI technical support at their toll-free number: 1-888-678-3688.

Proof of Purchase


Claim Form

NOTE: If you do not qualify for this settlement do NOT file a claim.

Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is not a Settlement Administrator). If you don’t qualify for this settlement, check out our database of other open class action settlements you may be eligible for.

Claim Form Deadline


Case Name

Carlotti, et al. v. ASUS Computer International, et al., Case No. 4:18-cv-03369, in the U.S. District Court for the Northern District of California

Final Hearing


Settlement Website
Claims Administrator

Carlotti v. ASUS Computer International, Inc. Claim Administrator
1650 Arch Street, Suite 2210
Philadelphia, PA 19103

Class Counsel

Adam Gutride
Seth A. Safier

Jason Rathod
Nicholas A. Migliaccio
Esfand Nafisi

Defense Counsel

Luanne Sacks
Michele Floyd
Robert B. Bader
Jacqueline Young

We tell you about cash you can claim EVERY WEEK! Sign up for our free newsletter.

Please note: Top Class Actions is not a settlement administrator or law firm. Top Class Actions is a legal news source that reports on class action lawsuits, class action settlements, drug injury lawsuits and product liability lawsuits. Top Class Actions does not process claims and we cannot advise you on the status of any class action settlement claim. You must contact the settlement administrator or your attorney for any updates regarding your claim status, claim form or questions about when payments are expected to be mailed out.



  • Joe Hicks January 28, 2020

    Add me to the list please

  • LISA HAWKINS January 21, 2020

    Add me please

  • Doncella jenkins January 21, 2020

    Please add me

  • MeMe January 19, 2020

    You need a serial number to file a claim.
    That would count as proof of purchase, no?
    Then, proof of purchase is required.

    • Nicole January 20, 2020

      No. That doesn’t prove you purchased it lmao. If you actually qualify, you’ll have the serial number on your laptop.

      • Sara January 24, 2020

        No- I bought this gaming laptop for my son and it was overheating. We took it on vacation with us and it had all kinds of problems. We ended up tossing it after 6 months of taking it to local computer repair. Wasn’t worth it to spend what was needed to make it decent. So I no longer have the darn serial number.

  • Teri Mathews January 18, 2020

    Add me

  • Aisha McClain January 17, 2020

    add me

  • Mike Jon January 14, 2020

    I’m the first to be added. Ya!!

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