Mazda class action lawsuit overview:
- Who: Four plaintiffs filed a class action lawsuit against Mazda Motor of America Inc., which does business as Mazda North American Operations.
- Why: Certain Mazda infotainment systems allegedly have a defect causing them to malfunction, posing a distraction to drivers.
- Where: The Mazda class action lawsuit was filed in Kentucky federal court.
A new class action lawsuit claims that certain Mazda infotainment systems malfunction and can cause drivers to become distracted.
Plaintiffs Catherine Duffy, Matthew Edlin, Lawrence Mulcahy and Paula Hall filed the Mazda class action lawsuit June 28 in Kentucky federal court on behalf of current and former owners and lessees of certain Mazda vehicles.
They claim the following vehicles are equipped with a defective Mazda infotainment system:
- 2016-2022 Mazda2
- 2014-2018 Mazda3
- 2016-2021 Mazda6
- 2016-2021 CX-3
- 2016-2020 CX-5
- 2016-2020 CX-9
- 2016-2023 MX-5
The class vehicles are reportedly equipped with a Mazda Connect infotainment system, a multimedia and video interface, located in their center consoles. The system includes a number of features, including a visual for the backup camera, radio and audio controls, the navigation system and cell phone connectivity.
Mazda touts the Connect infotainment system as a way to “stay connected without taking your hands off the wheel.” The automaker claims the system provides “seamless connectivity between your car and your smart phone,” according to the lawsuit.
However, the plaintiffs say the Mazda infotainment system is plagued by glitches that cause it to reboot, freeze, become non-responsive or otherwise malfunction. The alleged Mazda infotainment defect can even cause safety-related systems, such as the backup camera, to malfunction.
Mazda class action says automaker concealed defect from consumers
Each of the plaintiffs says their Mazda infotainment systems were affected by cycles of rebooting and freezing every few minutes while driving. They say they may not have purchased their Mazda vehicles, or would not have paid as much for them, had they known about the distracting Mazda infotainment system defect.
The automaker has long known about the Mazda infotainment defect based on warranty and repair records, pre-release testing and complaints collected by the National Highway Transportation Safety Administration and posted on consumer message boards, the plaintiffs claim. Despite this knowledge, Mazda has never adequately remedied the defect and has instead chosen to conceal it, the lawsuit alleges.
The Mazda class action asserts claims for breach of express warranty, breach of the implied warranty of merchantability, violation of California’s Consumers Legal Remedies Act, Unfair Competition Law, the Kentucky Consumer Protection Act, fraudulent concealment and unjust enrichment.
Mazda recently reached a class action settlement over an alleged valve stem defect. Eligible class members have until Oct. 19, 2024, to submit a claim.
Do you have a vehicle affected by the alleged Mazda infotainment system defect? Tell us about your experience in the comments.
The plaintiffs are represented by Randall S. Strause of Strause Law Group, Benjamin F. Johns and Samantha E. Holbrook of Shub & Johns LLC, Andrew W. Ferich and Robert Ahdoot of Ahdoot & Wolfson PC, Keith T. Vernon and Andrew w. Knox of Timoney Knox LLP, and Troy M. Frederick and Beth A. Frederick of Frederick Law Group PLLC.
The Mazda infotainment class action lawsuit is Catherine Duffy, et al. v. Mazda Motor of America Inc. d/b/a Mazda North American Operations, Case No. 3:24-cv-00388-BJB, in the U.S. District Court for the Western District of Kentucky.
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46 thoughts onMazda class action claims some vehicles have defective infotainment systems
I have a Mazda 2016 Cx9 Signature. The infotainment system is dangerous with Navigation cutting out in major traffic in the city multiple times. I have multiple other issues too, with freezing requiring stopping the car and restarting while the system resets. It is infuriating and I have had the car into the dealership repeatedly. Also when phone is plugged into the data usb port, it is very intermittent and the hub heats up. Mazda changed out the hub, I got a new phone, new power cord etc with no avail. Mazda won’t deal with this. Please help.
I have a 2016 Mazda CX-5. It reboots all the time, the GPS system doesn’t work cause it reboots, and not the time on my car is messed up. Whatever time I turned off the car the night before, in the morning I’ll turn the car on and that time shows. It takes about a half hour for it to reset itself. I have mentioned these issues when getting my car serviced, and the workers say they can’t do anything about it unless I want to pay – and that this happens to many Mazda cars. There resolution for me – to take out the memory card so it stops rebooting. Well, I did that, it no longer reboots, however I can’t use my GPS now.
I have a 2017 Mazda6 GT and a 2019 CX5 GT with the same issues. I can not count how many times this has happened. Major safety issue when using maps!
I have a 2016 Mazda Grand Touring and I have had several episode of my Navigation screen froze or went blank while I trying to find an address.
I took my vehicle to Dyer Mazda in Vero Beach where I was charged a considerable amount of money over $500 for a Map Soft ware Update which worked for a few months then I was told that a I need a follow up map update when I did the update at Mazda website I had pay another $150 .I still own the vehicle but I use Waze as my Navigation system which works fine.
Mazda should be ashamed of themselves I gave up an Acura RL for this Mazda 6 GT since it looks and reviews I wont make the same mistake again.
I have a 2021 Mazda6 GT. I have this problem often. I’ve had it go out on me while driving on the expressway in another state. It caused me to panic because I was far from home & I was relying on the GPS system to get me home! I took it in to the dealership while still under warranty & the mechanics couldn’t find anything wrong with it. I have a friend with a Mazda that had the same issue. The dealership said it might be an iPhone problem but I knew all along it was a Mazda issue. I’m glad to see someone calling Mazda out on this!
My 2021 Mazda CX30 turbo Premium Plus has the infotainment issue. After two Mazda dealerships performed extensive research, and a ridiculous dismantling of my car, they determined it needs a part they must order. $1100 later, it is still awaiting the needed repair. I can only imagine what the final repair bill will be. Very disappointed.
I have a 2020 CX-5 and have had issues with my infotainment system. How do I join this class action suit?
I have a 2021 CX9 Grand Touring. I have seen the screen glitch and go blank on several occasions while driving. It is startling because the screen is large enough it causes some panic. Eventually, it has always come back on once everything is turned off. I don’t think the 2021 was included, however, it is obviously a problem. Does anyone know if they have a repair for it?