Mazda class action lawsuit overview:
- Who: Four plaintiffs filed a class action lawsuit against Mazda Motor of America Inc., which does business as Mazda North American Operations.
- Why: Certain Mazda infotainment systems allegedly have a defect causing them to malfunction, posing a distraction to drivers.
- Where: The Mazda class action lawsuit was filed in Kentucky federal court.
A new class action lawsuit claims that certain Mazda infotainment systems malfunction and can cause drivers to become distracted.
Plaintiffs Catherine Duffy, Matthew Edlin, Lawrence Mulcahy and Paula Hall filed the Mazda class action lawsuit June 28 in Kentucky federal court on behalf of current and former owners and lessees of certain Mazda vehicles.
They claim the following vehicles are equipped with a defective Mazda infotainment system:
- 2016-2022 Mazda2
- 2014-2018 Mazda3
- 2016-2021 Mazda6
- 2016-2021 CX-3
- 2016-2020 CX-5
- 2016-2020 CX-9
- 2016-2023 MX-5
The class vehicles are reportedly equipped with a Mazda Connect infotainment system, a multimedia and video interface, located in their center consoles. The system includes a number of features, including a visual for the backup camera, radio and audio controls, the navigation system and cell phone connectivity.
Mazda touts the Connect infotainment system as a way to “stay connected without taking your hands off the wheel.” The automaker claims the system provides “seamless connectivity between your car and your smart phone,” according to the lawsuit.
However, the plaintiffs say the Mazda infotainment system is plagued by glitches that cause it to reboot, freeze, become non-responsive or otherwise malfunction. The alleged Mazda infotainment defect can even cause safety-related systems, such as the backup camera, to malfunction.
Mazda class action says automaker concealed defect from consumers
Each of the plaintiffs says their Mazda infotainment systems were affected by cycles of rebooting and freezing every few minutes while driving. They say they may not have purchased their Mazda vehicles, or would not have paid as much for them, had they known about the distracting Mazda infotainment system defect.
The automaker has long known about the Mazda infotainment defect based on warranty and repair records, pre-release testing and complaints collected by the National Highway Transportation Safety Administration and posted on consumer message boards, the plaintiffs claim. Despite this knowledge, Mazda has never adequately remedied the defect and has instead chosen to conceal it, the lawsuit alleges.
The Mazda class action asserts claims for breach of express warranty, breach of the implied warranty of merchantability, violation of California’s Consumers Legal Remedies Act, Unfair Competition Law, the Kentucky Consumer Protection Act, fraudulent concealment and unjust enrichment.
Mazda recently reached a class action settlement over an alleged valve stem defect. Eligible class members have until Oct. 19, 2024, to submit a claim.
Do you have a vehicle affected by the alleged Mazda infotainment system defect? Tell us about your experience in the comments.
The plaintiffs are represented by Randall S. Strause of Strause Law Group, Benjamin F. Johns and Samantha E. Holbrook of Shub & Johns LLC, Andrew W. Ferich and Robert Ahdoot of Ahdoot & Wolfson PC, Keith T. Vernon and Andrew w. Knox of Timoney Knox LLP, and Troy M. Frederick and Beth A. Frederick of Frederick Law Group PLLC.
The Mazda infotainment class action lawsuit is Catherine Duffy, et al. v. Mazda Motor of America Inc. d/b/a Mazda North American Operations, Case No. 3:24-cv-00388-BJB, in the U.S. District Court for the Western District of Kentucky.
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46 thoughts onMazda class action claims some vehicles have defective infotainment systems
Hey I have a Mazda6 2020. What do I need to do to get this check out
2016 CX-5 at 68k miles
My infotainment system bricked in 2021 – getting stuck in the perpetual reboot cycle. I tried the online force reboot fixes without success and called my local dealership. I was told that this was a widespread and known issue impacting both CX-3’s and 5’s for the 2016 model years. I lost use of everything except my backup camera (which glitched a lot) and whatever radio station it was stuck on when it bricked. This was at the height of the supply chain disruptions so no replacement parts were available for months. I was told repeatedly that there was no ‘fix’ and no recall. The CMU would need to be replaced but I would have to pay out of pocket ~$1500 for the replacement part – when it became available! – and labor to install. It bricked in Feb 2021 and I was finally able to get a replacement CMU in late August 2021. I listened to 1 radio station the entire summer and paid $1300 out of pocket to get this repaired. A central system like this should not fail so completely with customers footing the bill – Mazda should have done a recall.
My infotainment system just went black. No backup camera, no system or audio controls just was able to change radio stations and volume using steering wheel controls.
Use voice command “display on” and see if it helps.
My daughter accidentally turned my display off once.
I have a 2015 Mazda 3 GT. The infotainment system started to give me trouble about six months ago. I cannot change screens or do anything in the system while the car is parked. It flips through screens randomly and is very glichy and or non-responsive. However, everything seems to work fine while the car is in gear and in motion.
Out Mazda 2020 CX-5 screen will randomly start flipping through screens, increasing the volume while no one is touching the screen. This primarily happens when the vehicle is stopped at a light or at a stop sign and it will go bonkers. Turning the radio off doesn’t help either as it will turn itself back on again, and start cycling through all the setting/screens again. The worst part about it is that while you are driving, it will increase the volume and you cant lower the volume.
2018 cx5
Screen turns off without warning, reboots. Goes to a screen I did not program it for. Brought it to dealer. Said it needed to be updated. $200.00+ later no change. No one told me this is a known issue.
I have a 2019 CX9 and I’ve had to replace my screen replaced two times already and I’ve had my car 4 years. The screen just cracked two occasions. It also randomly goes all black and the cat has to be turned off/on again for it to work again. Sometimes it goes all black when in reverse so the camera doesn’t work. The touch feature has never worked continuously on any of the three screens I’ve had.
My issues aren’t as bad as some others. My infotainment system will freeze and reboot every other time I drive my car.
I have a 2018 cx9 and complained about this multiple times. Finally got them to replace but I had to pay for labor
2019 Mazda cx5. Just had it serviced. Updated Software due to another Mazda issue as well. But my year make and model fits the listed issue.